YouSee Reviews 68,836

The initial setup process for my fiber internet was really easy, and everything went exactly as agreed. Now, half a year later, I received a better offer from another provider, but when I called YouSee, they gave me an excellent deal for both my internet and mobile plan. They guided me through the whole process professionally, while keeping a friendly tone and making everything easy to understand. Thanks again!

My experience with YouSee has been extremely disappointing, and it is the reason I decided to cancel my subscription.

Everything started when I returned my fiber router. I was told I would receive an invoice by email, but nothing was ever sent. YouSee failed to keep their word. Instead, I was charged for the router due to a supposed “failure to return,” even though I HAD returned it.

After being forced to pay, I went to a YouSee store to confront the situation. I was told they would update the system to confirm that the router had already been returned and that I would receive my refund — something that should have been done from the beginning.

Right after that visit, I canceled my subscription because I realized the company is not reliable. In fact, it is the WORST company I have ever dealt with.

To make matters worse, five days after canceling, I received an email stating that I needed to pay for the same router again to avoid additional fees after cancellation. This means YouSee attempted to charge me twice for something that should never have been charged in the first place.

Now, one week and three days ago — on Friday — I called YouSee again to ask whether the refund would finally be processed for something that should never have been paid at all. I was told yes. They asked for my bank account number and explicitly said: “Okay, I have processed the payment. At most, it will be in your account within three business days, by Wednesday.”

As you can imagine, Wednesday came and went — nothing. On Thursday, I called again and was told: “Sorry, I can see in the system that it is delayed, but it will arrive tomorrow.” Once again, nothing.

Today is Monday, and I still have not received any refund or resolution. I called again today, and the most unbelievable thing happened: a YouSee employee told me she does not understand why her colleagues gave me deadlines at all, because according to the system, the refund does not even have a scheduled date and will most likely only be processed next month.

This is absolutely RIDICULOUS. The worst company I have ever seen or dealt with in my entire life.

My honest recommendation: please be very careful with this company. Based on my experience, YouSee is not honest. Every employee says something different, and nothing is ever concrete, consistent, or true. For these reasons, I strongly recommend staying away from this company. I will never recommend YouSee to anyone — neither to people in my circle nor outside of it. A truly terrible experience.

Yousee said they had no issues at their end. then "automagically" everything is solved the next day and they close the incident silently...

I had Wi-Fi service with YouSee for some time, but the quality was very poor and unstable.
In summer 2025, I was overcharged on one of my invoices. I contacted YouSee and escalated the issue. I was promised that the overcharged amount would be deducted from the following month’s invoice, but this never happened.
After six months of waiting for the correction on subsequent invoices, I finally cancelled my subscription. I then requested a refund for the overcharged amount, but received an email stating that this was “not within their policy” and that the amount was too small to refund.
In other words, they charged more than what was legally agreed and refused to return the money. I cannot describe this in any other way than unacceptable and dishonest business practice.

The service in store was impeccable. The staff member was very knowledgeable, efficient and helpful. He managed to solve all my issues and let me know about special deals.

I have been using yousee as the internet provider for several years. I have now moved the address, yousee was notified several week prior with a written confirmation from the received. Yet, it has now been almost 2 weeks without the internet. Every time we call them, we get different information: it started with "you will get internet on Thursday" to "we do not know why you don't have internet" ....the adventure continues.

Today marks 36th day of Yousee failing to port my number to them.
Uncountable minutes of talk resulted in nothing, still I don't have my number working.
They provided temporary number which they asked me to pay (INSANE!).
Even the stuff over the phone is trying or showing to emphasise and help the result = 0.
I suggest no-one to take any service from them at all!
I have already issued complaints, wrote to Yousee directly on Linked-in and Instagram, basically where every they exists still no return to messages or complains raised via portal and mails send to their kundeservice still no response is received.
Very unprofessional and I felt like I am being lied by customer service when I am on call with them.

This is the worst internet provider i have ever experienced in Denmark, in 15 years i have been living here, never had this experience at all! i am connected with ethernet cable, i live alone, one would think that would be a stable connection yea? NO! every 10 minutes my internet disconnects and i have to unplug and re-plug the ethernet cable. Even on wifi it disconnects like this, i changed caples, reset adapters, reset the router and the issue is still there. Save yourself the trouble and money and don't buy Yousee, so many other better STABLE providers are out there with even better prices.

I'm also not gonna point out the fact that the guy who sold me the package via the phone told me its 1000/1000, meanwhile gave me 300/60, talk about a scam!

Good service

Unresponsive and high hidden fees - stay away!
I had to travel to the UAE and I was unable to connect to whatsapp or other platforms since it seems Yousee did not have coverage in this country. I therefore checked into the lounge for the wifi, now it seems they want to charge me 424dkk for 4MB of data usage which is astronomical. My Danish is not great to it takes me a few seconds to translate their chat messages. Whenever I reach out to them about this and do not respond within 2 seconds, they put me back into the queue.

Today YOUSEE announced a problem with their IT system. I have paid for 20 points but i should only get 16 points. That is an ITproblem ‘they say’. So now i have to pay DKK 40 xtra per month (DKK 10 per point). Thats a new ‘version’ og hiking the price. Unfortunately YOUSEE have never performed it started back in the ‘kabelTVdays*, the *internet days’ etc etc. its a disaster. Close the company and lets focus on reliable partners. Totally incompetent

I had a terrible experience. I was without internet because of them, and I was told to send them an email since I wasn’t supposed to be charged. Despite sending follow-up emails, I never received a response. I was completely ghosted, which I’ve never experienced with any company before. I strongly recommend choosing a different provider.

YOUSEE tries to bill ex customers even after they have closed their account. They keep claiming computer error prevents them from terminating the account. NEVER RECOMMED YOUSEE.

- No way to choose english language on app or web login.
- No way to choose english language for customer care
- Self service of update payment details doesnt work. I have to use a non-english call center
- Address is not changeable online

Your self service options are not functional and doestn work. Every time I have to make a change, its such an inconvenience because English language option is not available. Even payment details and address update I have to call the customer care with no idea how to manouver towards an English language option. Why is it so hard for you to create the option for English? Do you expect everyone who comes to Denmark to be programmed to know the language OR is it that you only want to serve Danish speakers?

I have bought phone service with an expensive abbonment but after 50 days I havenot received mobile phone and they charged me both for expensive subscription and phone loan and costumer service cannot correct wrong bills and just asked to pay. and donot take any resposibility , dealing with you see is wasting your time money and energy

The best and the worst.
For 4 months, I was billed illegally for my cancelled service. They never informed me.
Then, when I tried to change my address, they said they couldn't because of a previous address was still active (when it wasn't).
They have had a summer of profound system issues, which they only address by offering compensation after you hunt them for months.

I've used maybe about 10 different mobile/broadband companies across 5 countries and I've never seen a company as bad and unprofessional as this. No coordination between in-person agents in stores, ticket system they use to track issues and telephone and email customer support

I keep being billed for a product(fibre broadband) I had to cancel in the allowable timeframe because there was no support provided to install it in the first place. I did the cancellation in store with an agent but it didn't reflect on my bills.....I've had to visit the branch several times but the agents there say their hands are tied and I should call support because they don't know why their cancellation tickets are not going through.

I called their customer support several times, I wrote an email ( which they flat out didn't respond to), I even went to another branch. They keep passively telling me it's not an issue and it will be sorted.... it's been almost three months now.... the annoying part is it seems no one tries to resolve the issue till I visit the store or call again.

My mobile was stopped abruptly because of the unpaid bills which I didn't pay because it didn't reflect the correct amount, I was urged to just pay it to get service again that they will look into it and issue the refund....... it's been almost a month, nothing has happened, no communication on the issue., still getting billed. then I call again today, was on call for about 20 minutes, call ended abruptly while waiting for the agent , no follow up.... Who does business like this?

I am paying for 400 Mbit internet connection. The wifi signal is full, however, my internet is still slow. When I go to the test on Yousee's own page it is saying 2-6 Mbit speed in a speed test.
Why can I not count on getting what I am paying for?

The worst experience, the worst customers service ever had in Denmark. I have from 4 November without my number because it's supposed to join on yousee on 4 November and untill now 17 November yousee don't have any answer when my number will be active.
And this my third time writing here I get answered :
Besvarelse fra YouSee

For 6 dage siden
Hi Fatjon

Thank you for your review.

I am sorry to see that there has been issues with your phone number getting to yousee.

I would like to offer to take a closer look at what is going on in your case, and to check if we can do something to speed things up from here. If you wish for this, you are very welcome to send us an email
with a description of your issue, along with your YouSee account number (kontonummer).

Please write "Fra trustpilot" in the title of the mail, and add the link to your review here.

Have a nice day.

Kind regards
Martin
here I send a mail and again I don't get any response from yousee so, thats unprofessional team ever in Denmark.
Best regards yousee

Choosing YouSee is to enter a Universe of Franz Kafka!!! Absurd and incompetent service.