Mark H is very professional, helpful and friendly as well. He managed to fix most of the problems that were reported, while he helped us to report others as well. Shout out to him. And thank you so mu... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Sister Nikki Cheung is really such a kind person! I just moved to Oasis Residence and encountered some problems. Sister Nikki Cheung at the front desk helped me deal with them very patiently—she told... See more
Alex has been very kind and thoughtful throughout the whole flat maintenance process which was carried out during my working from home hours. He showed impressive attention to detail and he was very c... See more
I have had a few issues when I first moved into Castello Court, which I reported straight away. All of these problems have since been resolved with the help of Kevin Mau and Alicia, who have both been... See more
4.4
Excellent
194 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
James came to do our maintenance he was…
Jason came to do our maintenance he was super nice and got the job done fast! Will say the whole YPP maintenance team are fab.
May 20, 2025
Unprompted review
Had an inspection of my flat and Mark H…
Had an inspection of my flat and Mark H was brilliant! Was very helpful and was quick to fix any issues I had. I had a very minor issue with my sink and he fixed it straight away. Was a pleasant experience. Would recommend!
April 11, 2025
Unprompted review
Mark H
Mark H was very friendly. Made the process easy and even sorted the issue with my closer out. Thank you so much Mark!
April 10, 2025
Unprompted review
Mark welcomed us into the building and…
Mark welcomed us into the building and helped me move my belongings into my new flat. Very nice down to earth guy.
Flat beautifully refurbished and clean, great furniture.
March 26, 2025
Unprompted review
Great maintenance team
Mark H came out super quickly to fix my light and oven. He was really friendly and helpful :)
March 26, 2025
Unprompted review
Mark h
Mark h
Excellent work looks great turned up on time professional & got the job done quick to a high standard
Thank you Mark
March 20, 2025
Unprompted review
so what can i say about Mark H
so what can i say about Mark H , absolutely excellent customer service from start to finish , Mark is an absolute gem and a credit to the company, he was informative all the way through decorating my hallway and bedroom a very clean worker. i would highly recommend for any Ypp tenants
March 21, 2025
Unprompted review
Mark H is very nice and kind to fix the…
Mark H is very nice and kind to fix the towel rail and sofa for us. Very effective work. Thank you!
March 10, 2025
Unprompted review
Mark H have really patience to fixed my…
Mark H have really patience to fixed my lighting！
March 12, 2025
Unprompted review
mark h really friendly and professional
mark h really friendly and professional
March 11, 2025
Unprompted review
Tonic is very supportive staff
Tonic is very supportive staff. He came for room inspection and fixed the problems in the toilet within an hour. So impressive.
March 7, 2025
Unprompted review
Mark H inspection
Was a quick and well done inspection, to mention Mark H as an efficient worker
March 6, 2025
Unprompted review
The reviewer Mark H was very…
The reviewer Mark H was very professional and polite. In addition he offered me useful advice on how to maintain my room in better condition.
February 27, 2025
Unprompted review
Friendly and great service
Mark H was friendly and sufficient in checking my flat. Thanks!
February 12, 2025
Unprompted review
Maintenence with Mark was great! (Mark tf)
It was a quick and helpful experience, he gave me feedback on my windows and tightened my couch leg. Mark was kind and respectful, I wouldn't mind having him again.
February 7, 2025
Unprompted review
Affordable and good quality housing
Affordable and good quality housing, although pricing is up this year for my current property. We will only stay here for one year after being informed that we cannot renew our contract due to renovation, however after acquiring a new property, YPP announced tenants can stay, which was highly frustrating. Aside from this miscommunication, staff are helpful, but email replies are slow. Maintenance is slow & issues not always solved.
January 10, 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.