YPP Lettings Reviews 

Worst letting management I've ever experienced in the UK, will try to extort as much money out of your deposits as much as possible. They will charge things they are not supposed to and make you fight for your deposit, and if you don't they will get the free money. Even if you've left the flat cleaner than it is, they have a check out inventory that will mark everything as unclean, and your check in inventory will lose to it no matter what, it does not matter how clean you left the flat as they will be using their own records.

They also tried to charge excess utility bills to the whole building, having everyone to pay the same amount because they only had one meter for the whole building, therefore dividing the 'excess' bills by the number of flats. They claimed that the excess bills included water, gas, electric and wi-fi. When asked for evidence, they suddenly said, the building did not exceed in water bills and did not provide us the invoice from the water company. We only found out later on that the whole building of over 60+ flats is sharing one meter. It is not mentioned anywhere in the contract that the building is sharing one meter. This must be the reason this building can only be let out with bills included because there is no way to figure out how much each flat is using. Gave everyone in the building 7 days in to pay the excess bills of exceeding £400 for bills that were issued many months ago.

AVOID THIS PLACE AT ALL COSTS.

I must stay the resident experience has been fantastic!
The accommodation is excellent, and the staff are exceptional, always friendly, helpful and attentive to residents’ needs.
They handle residents’ request seamless-for example, the parcel collection process is easy and secure.
Special thanks to
Nikki Cheung,
Eireann Lalor
Miss Shane Aung,
for their dedication and excellent service.
Highly recommended!

Marh H help me a lot to fix my bathroom

Been with YPP since September. Great company. The events they put on are amazing and the customer service is alo very good. I had some maintenance problems but they sorted them quickly - highly record this company.

The christmas party was really fun, nancy was really nice and helpful!

Kaif is really nice and has perfectly solved my problem!

This is a review for Live Oasis Merrion Street Gardens. I have been living here since the building opened in Feb 24, and all YPP has done is fed us lies. We were informed from the start that the social areas and main entrance would be completed and open within a month. Then told it would be open in September, then November. Only in December has work been made (but it is not yet usable and no alternative was offered). This whole time, we have had to use a side entrance which is not 100% accessible. There has been no inside security and concierge as it claims on the website. Additionally, some flats have only just been completed in November.  

I was initially drawn to this place because on the YPP website it said that they will be offering the ‘Grab N Go’ breakfast for residents living here. YPP has slyly removed this from their website. I have screenshots to show this.

The company overall is terrible at communication; they will show up unexpectedly, do not take maintenance issues seriously (there have been multiple issues with cheap fittings and mould), and fail to communicate important things to us. They seem to prioritise their other accommodation St Alban's Place more.

I cannot wait until my tenancy ends, as I, just like all the other tenants here, are paying a lot of money for false promises that we have not be able to use. 

Eireann amazing so friendly and helpful, highly recommend !

Great experience throughly explained every step of the way. Plumbing issue was fixed flawlessly.I think Kaif has excellent communication skills and was very happy to help and would definitely recommend using him again.

Brilliant team, response to problems very soon and well!

Grmhan so good, he is responsible for everything!

Mark H is Very patient and careful, help me finish all the problems

Constantly ignoring our issue. They have held the deposit for 3 months past the move out date and no sign of cooperating. Have a thorough report on the move in date of marks on walls, broken TV, Hob not able to heat up fully, stains on mattress, damaged seals on the windows. Only repair work was the TV replaced and the Hob, they then try to charge you for the rest moving out! Despite having photos of the existing damage at the start of the tenancy.

Can’t speak to them via phone. They take weeks to reply to emails. No sign of cooperating over a dispute of the obviously unfair fees.

We are trying to be very reasonable with them and have mostly been treated rudely or ignored and told to pay for damage caused by the previous tenant. Avoid YPP if you can.

Mark came in to do my inspection, very nice guy

Jason Swift from the maintenance team provided quick and friendly service when fixing the lock to my apartment door.

The maintenance team at YPP are pro active and responsive to any of the reports I’ve requested.

Thank you again! 😊

Mark H is very friendly and patient

Nathan H great communication and work carried out well

A Warning to Anyone Considering Renting with YPP

Our experience with YPP was nothing short of appalling. From the moment we arrived, it was clear that the property had been left in a deplorable state, and their standards as a letting agent were nonexistent. Under the bed, we found a gun bullet, condom wrappers, personal files and photos of a man’s face, and even a disturbing drawing of a marijuana farm. The floor was caked in muck so severe that kneeling to clean left mud on our knees. It was disgusting and unacceptable.

The fridge was rotting at the back and completely unusable—it had to be replaced. The mattress was another nightmare, with springs poking through, making it unfit for human use. The apartment was far from habitable, yet we moved in and, despite the state we found it in, were model tenants. We never missed a single bill, took care of the property, and left it in a far better condition than we received it: spotless, damage-free, and ready for the next tenants.

Instead of appreciating this, YPP decided to dispute our deposit upon move-out. They claimed a cleaning company needed £110 to clean the apartment, a completely ludicrous suggestion given how thoroughly we cleaned it before leaving. They even attempted to pass part of this charge onto us. When we reached out to dispute this, we were faced with their pathetic excuse for a 'complaints department'. Wow, they were truly truly awful. They refused to speak to us directly when we called the office, instead insisting we could only communicate via email. But this was a complete joke—emails were either ignored or took weeks to receive a response. The lack of professionalism and accountability was staggering.

After months of back-and-forth with the TDS (Tenancy Deposit Scheme), between August and November, they ruled in our favour. We were awarded a full refund of our £250 deposit, but the process was unnecessarily stressful, lengthy, and avoidable had YPP acted with even a shred of competence or decency.

I strongly urge anyone considering renting with YPP to think again. They are a deplorable company that takes complete advantage of younger people trying to start out in life. Their complete lack of standards, their disgraceful handling of complaints, and their appalling treatment of tenants make them a letting agent to avoid at all costs. Do yourself a favour and rent elsewhere. Don’t let them take advantage of you the way they tried to with us.

EDIT: YPP tried to take this post down as ‘defamatory’ but trustpilot decided in my favour and put the post back live. YPP, you are losers.