Mostly an ok experience with Yumi, apart from the dress I received was missing its belt so had to return it for an exchange. I emailed Yumi customer care about it and this was followed up by James wh... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordering and delivery were really easy and quick. I did however have to exchange it as it was too big, despite using the sizing guide to inform what size I chose. A shame as I had to cover the cost of... See more
Company replied
I was very pleased with the product and prompt delivery. I had ordered a bolero in two sizes to make sure I had the right size for a family celebration. Returning the one not needed via Royal Mail was... See more
Company replied
Yumi has a great customer service. My package was delivered promptly and I was refunded postage, as discount code they sent me offered free delivery, but I have already ordered. Unfortunately items... See more
Company replied
Company details
About Yumi
Written by the company
A little bit about us…
From knitted jumpers with daisies that looked more like fried eggs and rainbow jackets where the colour nearly always ran to experiencing numerous break-ins and eating 821 curries (and counting) in the process, we’ve come a long way since the event-filled early days.
Founded over 25 years ago in Camden by Uttam and Clare, Yumi Clothing has fast become the online destination for women’s trend-inspired clothes with a unique twist.
UK customer Service
We provide a UK based Customer Service team who are committed to delivering the best possible care to our customers, answering any queries you may have.FREE DELIVERY AVAILABLE AND PRICE MATCH GUARANTEE! PAY WITH KLARNA, PAYPAL AND CLEARPAY
NEW IN DRESSES OCCASIONWEAR JUMPSUITS
Contact info
13 Gorst Road, NW10 6LA, London, United Kingdom
- 020 8963 4095
- customercare@yumi.co.uk
- www.yumi.co.uk
3.9
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast delivery😊
Fast delivery😊. The dress fits perfect ready for my daughter’s wedding. A***
July 11, 2025
Reply from Yumi
Hi Dinah,
We're happy to hear that the dress fits perfectly and arrived quickly! We appreciate you taking the time to share your positive experience with us.
Best Wishes,
Yumi
Super item -
July 10, 2025
Reply from Yumi
Hi Rachael,
Thank you very much for the five star review.
Best Wishes,
Alex
Always lovely flattering designs…
Always lovely flattering designs and fabrics. Fit is spot on and delivery is really quick.
July 16, 2025
Reply from Yumi
Good Afternoon,
Thank you for the review. It's great to know the fit is spot on and the delivery is quick for you.
Best Wishes,
Yumi
Great communications and fast delivery
Great communications and fast delivery. Processed my returns fast. Would use again.
July 10, 2025
Reply from Yumi
Hi Jane,
We're happy to hear that you had a positive experience with our communications and fast delivery. We appreciate your feedback regarding our returns process, and we thank you for your willingness to use us again.
Best Wishes,
Yumi
Good quality dresses
Fast delivery, good quality dresses. I was looking for a dress to wear to a wedding, I ordered a few and was not disapppinted with the quality of the material
July 16, 2025
Reply from Yumi
Hi Catherine,
We're happy to hear that you received your dresses quickly and that you were pleased with their quality. We appreciate you letting us know you found the perfect wedding dress!
Best Wishes,
Yumi
Prompt delivery and was advised when my…
Prompt delivery and was advised when my parcel would arrive
July 16, 2025
Reply from Yumi
Hi Pauline,
Thank you very much for the five star review.
Best Wishes,
Yumi
Quality and Style
Love the brand, it always fit perfectly and the quality and style and finish are just perfect
July 16, 2025
Reply from Yumi
Hi Elisabeta,
We're so happy to hear you love our brand! It's great to know our products consistently fit well and that you appreciate the quality, style, and finish.
Best Wishes,
Yumi
Reply from Yumi
Hi Pat,
Thank you very much for the five star review.
Best Wishes,
Alex
I am still waiting to get my refund
I am still waiting to get my refund, of returned goods. In touch with the customer services.
July 8, 2025
Reply from Yumi
Good Afternoon,
Thank you for the review. At the time of this response, we can confirm that your refund was processed on the evening of the 22nd.
Best Wishes,
Alex
Quick and efficent
July 15, 2025
Reply from Yumi
Good Afternoon,
Thank you very much for the five star review.
Best Wishes,
Alex
Reply from Yumi
Good Afternoon,
Thank you for the review, we're pleased to see that you're happy with your order.
Best Wishes,
Alex
Reply from Yumi
Hi Sue,
Thank you for the review, we're so glad to see that you're happy with your dress.
Best Wishes,
Yumi
Pretty and affordable dresses
Very prompt delivery. I love Yumi for its pretty dresses for summer and for special occasions.
July 7, 2025
Reply from Yumi
Hi Sophie,
We appreciate you taking the time to share your positive experience!
Best Wishes,
Yumi
Reply from Yumi
Good Afternoon,
We appreciate your positive feedback.
Best Wishes,
Yumi
Dress is lovely but very very small…
Dress is lovely but very very small around the bust area. Disappointed.
July 11, 2025
Reply from Yumi
Hi Val,
We appreciate your feedback. We're sorry the dress didn't fit as expected. We will review our sizing to ensure better accuracy.
Best Wishes,
Yumi
A really great choice of dresses and a great range of colours.was so much choice of dresses at…
There was so much choice of dresses at Yumi online, that I enjoyed looking through. The dresses are my type of dress.
July 11, 2025
Reply from Yumi
Good Afternoon,
We're happy to hear that you enjoyed browsing our wide selection of dresses online and found styles that are perfect for you. Thank you for your feedback!
Best Wishes,
Yumi
Nice dress, fit could have been better , but still looks good
Nice dress, material bit on thin side, but looks good and fit could have been better
July 9, 2025
Reply from Yumi
Hi Kakali,
We're happy you like the dress and that it looks good on you. We appreciate your feedback regarding the material and fit, and we'll consider it for improvements.
Best Wishes,
Yumi
Reliable
I love ordering from this company. Prices are fair, quality good, delivery prompt
July 3, 2025
Reply from Yumi
Hi Di,
We appreciate you taking the time to leave us this wonderful review. We're so glad you are happy with our prices, quality, and fast delivery service.
Best Wishes,
Yumi
Uneven hem
I ordered a dress to wear for a specific occasion. When it arrived, I noticed that the hem was not straight and hung down about 1.5 cms more on one side. I wore the dress as I needed it, and so could not return it for a replacement. I am disappointed with the quality of the garment. Luckily, I was sitting down for most of the evening and so no one noticed the uneven hem!
July 1, 2025
Reply from Yumi
Hi Cecilia,
We appreciate your feedback and are deeply sorry that hem was uneven. We'll review our quality checks to prevent this issue in the future.
Best Wishes,
Yumi
The dress that I've kept was for a…
The dress that I've kept was for a special day. Very pleased. I returned the items that I didn't keep on the 11th July. Waiting for refund. Thank you
July 1, 2025
Reply from Yumi
Hi Lesley,
Thank you for the review, we're pleased to hear that you're happy with the dress that was kept.
We can confirm that your refund was processed on the 17th July. Please allow 3-5 working days for this to clear to your original method of payment.
Best Wishes,
Yumi
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.