Yupptv Reviews 

3,358
TrustScore 1.5 out of 5

1.7

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Review summary

Created with AI, based on recent reviews

Looking at 43 reviews, most reviewers were let down by their experience overall. Customers consistently found the customer service to be extremely poor, unhelpful, and unresponsive to their issues. Reviewers frequently reported long delays and a lack of proper responses from support, often feeling ignored and frustrated. The service itself was described as unreliable, with many encountering issues like frequent crashing, buffering, and misleading content. Many users also experienced significant problems with subscriptions, including automatic renewals, unclear terms, and being charged after cancellation. The user experience was further hampered by non-user-friendly interfaces, outdated apps, and intrusive advertisements in paid services.

What people talk about most

Customer service

Clients share overwhelmingly negative opinions on customer service, with many describing it as "pathetic,"... See more

Service

People report negative experiences with service, with many describing it as very unsatisfactory. Customers... See more

Subscription

Consumers express significant dissatisfaction with the subscription service, citing issues such as being... See more

User experience

Customers consistently note negative experiences with user experience, citing issues such as a confusing,... See more

Response time

Reviewers highlight significant dissatisfaction with response times, with many reporting that their messages... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Horrible service. Im trying to watch big boss and asking for help to watch it back to back... wasnt helpful at all kept repeating the same things. Didnt even try to go check what was wrong. Please don... See more

Company replied

Rated 1 out of 5 stars

If you have any questions regarding debits made with your Visa card or the conclusion of a new subscription contract, please contact us immediately by phone. They'll even call you a few times until yo... See more

Company replied

Rated 1 out of 5 stars

I have been following up on one of the issues where my subscribed channels are not working. And there is no response from YuppTV, either on their WhatsApp support channel or ticket raised with them in... See more

Company replied

Rated 1 out of 5 stars

My experience is really bad. i just take subscription for one month. they renewed automatically after that. I did not get refund after complaint. This is nit user friendly channel. I never re... See more

Company replied


Company details

  1. Media Company

Information provided by various external sources

YuppTV is an over-the-top (OTT) content provider for South Asian Content, as live TV, Catch-up TV, and Unlimited Movies all over the globe.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 1 week

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1.7

All reviews

(3,358)

47 reviews in the last 12 months

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Rated 1 out of 5 stars

Invalid OTP, cant log in.

Same as other people on here recently, they scam you of money for ICC World cup package.
My credentials don't work.
Cant reset password as otp is invalid when you try it.
Same problem by other people suggest that they knowingly didnt fix the bug. and scamming people.

October 12, 2023
Unprompted review
Yupptv logo

Reply from Yupptv

Dear User, We apologize for the inconvenience caused. Please share your registered details. We will get back to you.

Rated 1 out of 5 stars

Pathetic support service

Pathetic support service! I have been trying to recover my password through the forgot password option and even though I enter the OTP, I consistently get the option "incorrect OTP" and the reset fails. There is no way i can enter my account and enjoy the package I recently purchased. This is a sports package and every day in delay is a loss to me as I am unable to watch the sports matches. I sent too many emails to support@yupptv but no response, no ticket numbers assigned. I am fed up of following up.
How pathetic it is when you cannot even track customer complaints in your own support system but have to ask for registered details in this string as a response on trust pilot. Shame on you yupptv.
UPDATE
YuppTv sent me an email with a ticket number and a second email that the ticket is closed. The problem is not yet resolved. This is beginning to look as a scam since I still cannot reset my password and get the Invalid OTP error.
I have a very important sports match tomorrow and expect this to be resolved ASAP.

UPDATE 2
No response from YuppTv though I've written to them multiple times after they put in a reply to my first message in this string.
Ticket number #224674 yet unresolved

UPDATE 3
YuppTV got back over email with temp login credentials and I am able to catch up with my sports match

October 13, 2023
Unprompted review
Yupptv logo

Reply from Yupptv

Dear User, We apologize for the inconvenience caused. Please share your registered details. We will get back to you.

Update: We have sent you an email with the login credentials. Please check.

Rated 1 out of 5 stars

Pathetic service package

Pathetic service package. When you subscribed for yearly plan they give you many channels. But they remove some channels suddenly and ask us to pay more.
Now they started removing few content within the channel citing copyright issues.
No live matches.

October 2, 2023
Unprompted review
Yupptv logo

Reply from Yupptv

Hi Hari, We apologize for the inconvenience caused. Please share your registered email id. We will get back to you.

Rated 1 out of 5 stars

Yupptv is a worst service provider

Yupptv is a worst service provider, have been the customer since 2years, they take subscription amount in advance for a year, and after subscribing they say copyright issue and remove channel. My intention to subscribe was to watch public tv, they removed it, then they removed z kannada, now they are not steaming big boss kannada. They cheat their customers. Will never go for any future subscription. Very rude customer service team, you need to refund ur customer subscription money. Don’t cheat on hard earned money and fool people.

October 9, 2023
Unprompted review
Yupptv logo

Reply from Yupptv

Hi Ranjitha, We regret the inconvenience caused. Please share your registered details. We will get back to you.

Rated 1 out of 5 stars

Pathetic streaming service

Horrible app, I subscribed to watch the ICC world cup but the app is always buffering and everytime I restart the app, I have to see ads. This is just poor management of the services and trying to make money off viewers outside India. How does this app gets streaming rights? No more yupptv and I will inform all my friends and online on this so that there will be fewer people subscribing here on.

October 10, 2023
Unprompted review
Yupptv logo

Reply from Yupptv

Dear User, We apologize for the inconvenience caused. Please share your registered email id. We will get back to you.

Rated 1 out of 5 stars

I big disappointed from this…

I big disappointed from this application.

Issues as listed here under
1) I can’t login after logout with Sam’s credentials, even can’t login with FaceID

2) Reset password- I tried reset password and the otp which I received for 15 minutes validity, it give an error message in passport reset window saying “ invalid otp “ and I tried it multiple time, but same result.

3) the worst- support email I’d - I sent many emails to them but none of them show up and no one responded back at all

4) pr as well bizdev email I’d - I tried sending email there too but I got an email failure message, saying this email id not found.

In conclusion, I can say that this is a poor platform or seems to be a scam who just allow you one login and later you can’t login again if once you logout or you tried login on other devices.

October 9, 2023
Unprompted review
Yupptv logo

Reply from Yupptv

Hi Tarun, We apologize for the unpleasant experience you had. We hope the issue has been resolved by our team.

Rated 1 out of 5 stars

Not satisfied with services

Few years back yupp tv was one of the best service provider for online streaming. Now most of the channels are disappeared slowly. When I called the customer service, they says it is a copyright issue but why did they take full subscription amount if they are not providing the service as agreed

October 9, 2023
Unprompted review
Yupptv logo

Reply from Yupptv

Hi Suresh, We regret the inconvenience caused. Please share your registered email id. We will get back to you.

Rated 5 out of 5 stars

Quick support

I had to change my yupp package and Mohammad Aseef from customer support was very helpful in getting it done quick

October 5, 2023
Unprompted review
Rated 1 out of 5 stars

Dont take subscription

Please dont take any subscription from YuppTv. There is no proper support if there are any issues. Especially, dont take Aha subscription option from YuppTV.

September 8, 2023
Unprompted review
Yupptv logo

Reply from Yupptv

Hi Siva Prasad, We apologize for the inconvenience caused. Please share your registered details. We will get back to you.

Rated 2 out of 5 stars

Not satisfied with customer service

Not satisfied with customer service
Paid in full for annual subscription but don’t get many channels, hardly get any response

October 2, 2023
Unprompted review
Yupptv logo

Reply from Yupptv

Hi Jayakumar, We regret the inconvenience caused. Please share your YuppTV registered details. We will get back to you.

Rated 1 out of 5 stars

Money deducted without consent

They have deducted money from my account randomly although I haven't provide any consent. Also they are not responding to my mails.

September 25, 2023
Unprompted review
Yupptv logo

Reply from Yupptv

Hi Sandip, We apologize for the inconvenience caused. Please share your YuppTV registered details. We will get back to you.

Rated 1 out of 5 stars

They Debit Amount even for Wife Change…

They Debit Amount even for Wifi Change , Same device added to Twice and without asking us charged , and Subscription added in Mid of month still they debit On month start as It’s not pro data bases , so pls don’t activate On month end Better Stop this Non sense supporting Yupp TV , I use 4 OTTO platforms every time I stuck with Worst service , and do remember u don’t delink ur decide ur self u have to call Customer care , it’s really Shi*t in my last name years exp with different accounts.

September 1, 2023
Unprompted review
Yupptv logo

Reply from Yupptv

Dear User, We apologize for the inconvenience caused. Please share your registered details. We will get back to you.

Rated 1 out of 5 stars

Unauthorised payment

They have deducted payment from my account while I don’t even use YUPTV , I used YuppTV ages ago and they have saved my bank account details and just randomly deducted money from the account . Beware of YuppTV it’s a scam. While I called them and asked them how this happened they said they will refund my money which they never did .
Beware of Yupp Tv it’s a scam

September 8, 2023
Unprompted review
Yupptv logo

Reply from Yupptv

Hi Shirley, We apologize for the inconvenience caused. Please share your YuppTV registered details. We will get back to you.

Rated 1 out of 5 stars

A Greedy Company

Despite paying for a subscription package, I've been consistently frustrated by the presence of random ads during live and catch-up shows on YuppTV. Initially, it was just a few ads, but now I encounter the same ad played repetitively, often up to 10 times in a row. This repetitive interruption significantly hampers my viewing experience.

I've reached out to their customer support on two occasions to address this issue, but unfortunately, there has been no improvement.

It's disheartening to see YuppTV shift from providing excellent service a few years ago to now seemingly prioritizing profit over the satisfaction of their loyal and already paying customers.

September 15, 2023
Unprompted review
Yupptv logo

Reply from Yupptv

Hi Anonty, We regret the unpleasant experience you had with us. Please share your YuppTV registered details. We will get back to you.

Update: We have resolved the issue. Please check.

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