Yves Rocher Reviews 

I love their make up products. I've been using them since I was a teenage girl. I think I will use their products all my life and my children will use their products. Thank you for being in Russia!!!

Yves Rocher is testing their products in animals. Shame on you!

comparing with the quality ,it has reasonable prices

Merci à Justine GD place Grenoble

Ordered on December 6th and paid with paypal. wasn't happy with some of the products and sent them back for a refund. instead of refunding my paypal acount, i was told a cheque was posted from their french headquarters on December 20th which is unbelievable and not true. I have waited almost a month and still no refund.

I have lost £76 and I will never shop with them again but my advice to other people is to think twice before ordering because unlike what yves rocher are stating in their website, you will not receive any refund if choose to return.

You can't step inside a store without some over-made-up girl in a silly white outfit pestering you. They simply do not allow you to browse and make up your mind. It makes one feel like a potential shop-lifter!
I simply wanted to look at some eye make-up. But a girl latched onto me at once and wouldn't go away. I felt hounded and boxed in and ended up with something I didn't really want just to get rid of her.
THEN, to add to the annoyance, I was left hanging around at the counter while another girl in a silly white outfit (they are sales assistants not dental nurses!!) just ignored me in order to bully another costumer with unwanted ' advice'. So, after being hurried into making a choice, then left hanging around for ages, I was charged much more than I thought because of misleading pricing. (I did not have a store card...and, presumably because I am English...was not offered one either.
Dreadful. Over-priced style over substance. Will not go in to one of their stores again.Not worth the annoyance and their products are only average in quality.

lovely customer service that helped me when my order was delivered to the wrong address, which might have been a typo from my side. Got everything the first order included with all the free gifts in just 9 days! and very happy with the products as well.

Very good cosmetics. I like to order it by mail by filling in the special catalog. It is very helpful, when you don't know what to present to your friend. What can be better that a good perfume.

I was a loyal customer of Yves Rocher UK for over a year and much longer before that in France. However, I find the way they handled my last order really unacceptable. I ordered items on 1 August and as usual I expected them to arrive between 7 to 10 working days as stated on their website and confirmation email. As I was away, I sent an email last week (14 August) to enquire about the order. I have not received a reply at all to that email, so I called the customer services today (21 August). They informed me that my order has not been processed because some of the items are out of stock, so the whole order will be delivered once all items are back in stock. Mind you, I have not received any kind of communication or email from Yves Rocher about this. I had to phone in to find out. At the same time, they have taken payment for the items straight away even though they were well aware that the items were not in stock. Futhermore, I then asked for those items to be removed, only to be told that I would still need to wait 7-10 working days for the order to be processed. Therefore, I would have been crediting Yves Rocher for well over a month (I wish my bank or utilities companies would give me that kind of credit!). Then, I said I want to cancel the order as I don't want the items any longer. To my surprise, the customer services said they can't do that as the order has been processed. Hang on, I thought that this wasn't processed, that's why you didn't send the items. Unbelievable. I have said I want to speak to the manager. Apparently none of the managers are working today. No wonder the agents don't know what they are doing. In any case, I ask for an address to write a complaint and seek compensation. I am also going to be contacting my credit card company to reverse the charge. I have also sent Yves Rocher another email to close my customer account. As a previous loyal customer, I urge you to avoid this company. Loyalty does not mean anything to this company. They simply do not care about their customers.

This company is the worth company ever.
I purchased some perfumes, which smells horribly and i returned them since May 2017 using special delivery. They promised to refund me my full amount including the delivery charge and up till date i haven't received my refund back.
Their customer service team is the worth people have ever spoken to, they are very rude and do not care about customer.
They lied that a cheque had been issued to me since the beginning of June which never arrived.
I have been chasing them via phone since then, still no refund has been issued.
The supervisor are the worse liars have ever come in contact with.
Worst company ever.
Do not purchase anything from them. They are very dishonest.
My customer number is 43766139 and i am expecting a refund of £90 plus the special delivery fee i incurred at the post office of £7.
Yves Rocher please refund my money to me, do not steal my money.

a bit disappointed by that chain, but still good bargains... cool sellers!

site tres simple de comprehension et tres facile de commande.y tjrs possibilite de joindre un interlocuteur en cas de soucis .je recommande se site a tt le monde.