I thought the customer care team was very responsive and respectful with questions regarding the product and the return. I’m sure majority of the world loves the scent, but it was just too overpower... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Yves Rocher has wonderful products. The shipping is quick. They are one of the only companies that know how to pack items properly. They deserve 5 stars just for the packaging. Everything is done... See more
Yves Rocher has been a dependable resource for helpful, reliable and just plain fun products! Plus they always have lovely, delightful fragrances! I’ve had many many years of experiencing all the wond... See more
Company replied
I have been a long time customer. I love all of their products. My all time favorites are: The Monoi body products Plumping Volume Shampoo & Conditioner... See more
Company details
Written by the company
As the leading cosmetic brand in France, Yves Rocher has been dedicated to skincare and beauty based on botanical ingredients for 65 years. Our philosophy centers on botanical cosmetics - products derived from natural ingredients - crafted with plants grown in our own fields.
Contact info
United States
- www.yvesrocherusa.com
4.7
Excellent
163 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I love Yves Rocher products
I love Yves Rocher products. My Riche Creme arrived with a broken lid, but a replacement was quickly shipped. I appreciate that I can trust the team at Yves Rocher to always take good care of me.
July 17, 2026
Unprompted review
Happy 20+ years customer
I have been a customer for over 20 years and have never been disappointed. The products are high quality and luxurious. Beautiful packaging.
July 3, 2026
Unprompted review
After using the same hair products for…
After using the same hair products for decades, I decided to try Yves Rocher. So glad I did! I am over 60 and always had dry scalp and hair, now thinner and losing its shine. Now my hair feels softer and noticeably shiner. No more sulfate! Also good customer service, and fast delivery (Fedex).
July 16, 2026
Unprompted review
Incredible products and good customer…
Incredible products and good customer service. The website is messed up or it would have been 5! Incredible products! Great packaging though shipping really slow!
July 16, 2026
Unprompted review
Love the company,love products
Love the company,love products. Easy to order, fast delivery. Unfortunately USA store no longer sells BB cream, it was my favorite for many years.
July 9, 2026
Unprompted review
I always like Yves Rocher products
I always like Yves Rocher products, great quality, great service , shipping is fast. Only I do not know why I can not see many products that I had before. Example: calendula cream, I hope It will be there again.
June 29, 2026
Unprompted review
I love how easy it was to place a order…
I love how easy it was to place a order and my order came quickly and the product amazing
July 5, 2026
Unprompted review
Nice
Nice, fast delivery. The product is superb, glistening skin. Love it.
July 2, 2026
Unprompted review
Reply from Yves Rocher
Thank you, Marilyn! We're so happy to hear you love the product and the beautiful glow it gives your skin. We're also glad your order arrived quickly. We truly appreciate your kind review!
Quick and packaging was sturdy and…
Quick and packaging was sturdy and secure. Haven't used it yet but I hear it is great from friends. Worth it to me!
June 30, 2026
Unprompted review
Reply from Yves Rocher
Thank you, Laura! We're delighted your order arrived quickly and safely. We hope you'll love the product just as much as your friends do. Enjoy, and thank you for choosing Yves Rocher!
Reply from Yves Rocher
Thank you so much, Sonata! We're delighted to hear you're enjoying our products. Your kind words truly mean a lot to us. We hope to continue exceeding your expectations!
The beautiful Tahitian oil is fragrant…
The beautiful Tahitian oil is fragrant and smooths out my skin. I have not used the shampoo and conditioner yet. But it smells wonderful too.
June 28, 2026
Unprompted review
Reply from Yves Rocher
Thank you, Paula! We're so happy you're loving the Monoï oil and its beautiful fragrance. We hope you enjoy the shampoo and conditioner just as much. Thank you for choosing Yves Rocher!
Excellent Experience in Every Aspect
Excellent product, fast shipping, and generous discount.
June 26, 2026
Unprompted review
Reply from Yves Rocher
Thank you, Jennifer! We're thrilled you had an excellent experience with our products, shipping, and offers. We truly appreciate your support and look forward to welcoming you back soon.
Great products nd great service makes…
Great products nd great service makes for a repeat customer
June 19, 2026
Unprompted review
Reply from Yves Rocher
Thank you, Barb! Nothing makes us happier than hearing we've earned a repeat customer. We truly appreciate your loyalty and look forward to serving you again.
Longtime customer!
I have been a customer since 1987. Yves Rocher products are the best I have ever used.
June 15, 2026
Unprompted review
Reply from Yves Rocher
Thank you for your incredible loyalty since 1987, Lisa! It means so much to know our products have remained your favorites throughout the years. We truly appreciate your continued trust.
Living f in Germany Ii was a long time…
Living in Germany I was a long time customer.
I am so happy to have you now here as well.
Thank you so much!!!!
It is awsome
June 23, 2026
Unprompted review
Reply from Yves Rocher
Thank you, Monika! We're so happy to hear you've found us again in the US after enjoying Yves Rocher in Germany. Welcome back !
we're delighted to have you with us!
I love the smell and it's fun to use…
I love the smell and it's fun to use your products again. They were a staple when I lived in France. Merci!
June 24, 2026
Unprompted review
Reply from Yves Rocher
Merci, Lisa! We're so happy our products bring back wonderful memories of France. Thank you for sharing your experience, and we hope you continue enjoying your favorites.
Fast transaction
Fast transaction easy to order the product that I love from them
June 20, 2026
Unprompted review
Reply from Yves Rocher
Thank you, Maria! We're delighted the ordering process was easy and that your favorite products arrived quickly. We appreciate your support!
Yves Rocher is the best for young…
Yves Rocher is the best for young looking skin
June 23, 2026
Unprompted review
Reply from Yves Rocher
Thank you, Jennifer! We're honored to be part of your skincare routine. We appreciate your wonderful feedback and hope you continue enjoying our botanical skincare.
The shampoo for colored hair & vinegar…
The shampoo for colored hair & vinegar rinse arrived quickly and at a very reasonable price.
I’m a hair dresser and have now sent multiple clients to your website.
I’m excited to try more of your line😉I’m always trying to improve my clients hair experience 🌺
June 23, 2026
Unprompted review
Reply from Yves Rocher
Thank you so much, Brigette! It means a lot to receive such wonderful feedback from a professional hairstylist. We're thrilled you're enjoying our hair care collection, and we truly appreciate you recommending us to your clients!
I tried the Hair Shine Vinegar today…
I tried the Hair Shine Vinegar today for the first time today and really liked it. It smells good (I wasn’t expecting that) and it made my hair feel smoother than usual. It’s too early to tell about the shine, but so far I’m a fan.
June 21, 2026
Unprompted review
Reply from Yves Rocher
Thank you, Beverly! We're so glad you're already enjoying the Hair Shine Vinegar. We hope you continue to love the shine and softness with every use!
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