Zahal Online Store Reviews 

529
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and exceptional build of the products, finding them practical and effective. Many people highlight the outstanding customer service, noting the professionalism, quick responses, and helpfulness of the staff. Consumers frequently report positive experiences with their orders, often receiving items without issues. However, some customers also noted concerns regarding delivery, with items sometimes taking longer than expected to arrive or experiencing issues with tracking numbers. A few other people also felt that customer service was unresponsive, mentioning difficulties getting replies to emails or reaching support, and in some cases, orders were sent to incorrect addresses without resolution.

What people talk about most

Product

Customers consistently note positive experiences with product quality and functionality, with many expressing... See more

Customer service

Users describe positive interactions with customer service, often highlighting great or excellent customer... See more

Quality

Reviewers highlight positive aspects of quality, with many consumers expressing satisfaction with the... See more

Order

Reviewers mention positive feedback about their orders, with many customers reporting fast shipping and... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising fast shipping.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have ordered here several times and been happy each time. My last order shipped out fast but was in transit longer than expected. I contacted Zahal and they were very responsive, supplied tracking inf... See more

Rated 5 out of 5 stars

Over the years I have purchased many different products from Zahal, ranging from the yearly Zahal Girls calendars, clothing items, knives through to rifle magazines, torch mounts, grips & slings and m... See more

Rated 5 out of 5 stars

I bought Recover Tactical charging handles for my Glocks, a Zahal M4 IDF sling set, FAB dual picatinny mount not knowing if it will be delivered due to the ongoing security concerns in Israel. But Zah... See more

Rated 5 out of 5 stars

It's really funny. With everything the nation of Israel has dealt with in recent days, the Zahal team pushed to get my order shipped to the States. The Israelis literally told Iran to pound sand as Za... See more


Company details

  1. Outdoor Sports Store

Written by the company

Zahal insignia, army fatigue uniforms and special forces insignias, military t-shirts, idf elite units insignias, police and israeli air force special items and memorabilia, israel military products and israel army surplus, original army uniforms and sayeret insignias, IDF t-shirts, military t-shirts, idf elite units insignias, israel police, border police, border guard, israel air force, Israeli navy, Israeli infantry brigades,special items and memorabilia


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

529 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.3

All reviews

(529)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service, thanks!

Ordered a Sight for my 941PFL, can't wait to test it at the range coming weekend.
Service and contact was great, once again thanks from Germany.

May 27, 2025
Unprompted review
Rated 5 out of 5 stars

The delivery of the goods took some…

The delivery of the goods took some time, but every query was answered promptly, so the delay was understandable for me. The tracking was also very good, as was the quality of the goods, so full stars.

May 2, 2025
Unprompted review
Rated 5 out of 5 stars

Very happy with my purchase!!

I recently ordered a cap from Zahal.
The staff were very helpful, my order was processed very quickly.
As expected, my item didn't arrive for a few weeks, due to the shipping being an international order.
However, I was very happy with the item once it was received.
Thank you Zahal, I will be a return customer in the future.

April 14, 2025
Unprompted review
Rated 5 out of 5 stars

These guys care!

Zahal was great! Shipping was a-lot faster than I anticipated. I ordered a brace for a 43x and got every piece needed to make it work! Customer service is friendly and understanding. Just keep in mind the time difference. I will be buying from them again in the future!

April 16, 2025
Unprompted review
Rated 5 out of 5 stars

Awesome customer service

Awesome customer service. I ordered Glock 43x brace when it came I was missing a part and they quickly and I mean very quickly overnighted the part to me and saved my range day... If your having second thoughts about to placing a order do not worry they will make sure your happy and taken care of. I will not ever hesitate to place a order through them. Five stars all the way

March 25, 2025
Unprompted review
Rated 5 out of 5 stars

My order was delayed no fault of Zahal- HAPPY!!!

Ordered: CAA Micro Roni GEN 4 for Glock pistols G17/19 Brace Stabilizer Conversion Kit.
Zahal staff kept me updated on tracking and delivery.
Once received, My Glock 17 wouldn't fit due to the way it came from the manufacturer. Notified Zahal and within 24 hours I received specific instructions and Video showing me how to make a simple adjustment.

Gun fits perfectly! Works beautifully!! Very Happy Customer!!! Zahl will be my preferred vendor moving forward.

Thanks!

March 14, 2025
Unprompted review
Rated 1 out of 5 stars

I ordered conversion kit over a week…

I ordered conversion kit over a week ago haven't received tracking after paying for fastest shipping with tracking and I wrote them 4 times got one reply saying that they were working on getting tracking info only to never write back or respond to my messages I kept messaging them and finally they said that they couldn't find my order and these were in stock and ready to ship when I ordered I just never received my order I would not purchase from this company again but if you are looking for great customer service from a professional company Palmetto State armory got mine to me in less than 5 days with full tracking available and if there is any issues they respond and solve issues in timely manor

February 22, 2025
Unprompted review
Zahal Online Store logo

Reply from Zahal Online Store

HI
Unfortunately The company manufacturing the kit went insolvent last week and is not able to supply this kit anymore.
We have offered you a full refund.
Im sorry this situation has clouded your view of our company

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, orders ship immediately and the different products I've bought are of very good quality.
Prices are decent. I just purchased a bolt on elevated picatinny rail for my Recover 20/20 and it arrived after less than a week (from Israel to Norway). I mounted an Aimpoint Comp M4 on it, and that was a little bit too heavy for it, sight picture changed after running a course and firing 4 mags. But for holos and dots it will absolutely do the job. I can definitely recommend Zahal

February 13, 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

I am very happy with the service I received. I needed help tracking a part for a G48 that got lost in the delivery chain. I emailed Zahal and they responded promptly. I quickly received the necessary information and was able to locate the part. I will do business with Zahal again.

February 11, 2025
Unprompted review
Rated 5 out of 5 stars

No Worries...Trust Them

Overall a excellent transaction. Was a little worried about ordering something from overseas but did some research before ordering and found they were a reputable company. Paid a little extra for tracked shipping and was well worth it. They responded quickly to my emails and kept me updated on purchase and progress. I received this item faster from them to the east coast than I have received items domestically. Recoil Reduction System I purchased is genius and well made. I like the fact that they give you multiple spring options to tailor the recoil effectiveness. 5 Stars and would absolutely buy from again. *****

January 27, 2025
Unprompted review
Rated 5 out of 5 stars

Good customer service

Good customer service. Long distance shipping was reasonable in both cost and time. Buy with confidence. I purchased Meprolight tritium sights for my pre 2007 Jericho 941, and I love them. Zahal came through!

January 25, 2025
Unprompted review
Rated 4 out of 5 stars

I had an overall good experience with…

I had an overall good experience with this company. With me being on the east coast and them being halfway around the responses to my emails were impressive and timely. Things they could control they did and thinks they could not control they managed. I appreciate the level of professionalism they showed, even when I became frustrated. Coodles to them..

January 5, 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience, Shipping Was Fast!

A lot of people talk about the shipping times, in my case I ordered an ITAR item and any ITAR's have to go through a lot of extra customs/inspections, so I found the shipping time to be perfectly fine. Paid the extra for shipping, which came in handy because processing was very fast even through the holidays.

Item arrived in great condition, was exactly what I wanted and they were the ONLY company with that item in stock (for several months).

Customer Service even worked with me personally to get the item on the website as fast as possible, even though it was showing out of stock.

10/10, would & will buy from them again.

January 18, 2025
Unprompted review

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