Zalando Lounge Reviews 

FAKE PRODUCTS. I received Adidas performance running shoes that were clearly fake but the price was for original products though. The company states that they do not sell fake products, but I guess they do not check what the retailer sends them.. Zalando lounge is not to be trusted!!

I believe it's time for you and I to start court proceedings and an investigation into this online store.
So many people have concerns and complaints about the same issues they have been experiencing.
Poor customer service, (their staff talk to you like you are dog waste), missing parcels, no refunds, missed delivery, missed collections, scam, fake goods, no communication between Hermes and Zalando, (they are in it together), etc, etc.
I bought a Tory Burch hand bag and I'm sure it's made out of 100% PVC.
So far, they have over £1,000 of my money and will not return it to me.
TRADING STANDARDS/THE POLICE/ACTION FOR FRAUD, CAB.
Contact someone and put these criminals out of action.

Great products at great prices. Just a pity you can't buy anything as everything is already reserved or sold out. Even if you log onto site one second after products go on sale UK time there is nothing left - waste of time!

Used many times and had no problems whatsoever. Return/Refund process is smooth and no problems at all. Frankly I am shocked how many bad reviews are here

i purchased some jewelry from the site to be used as a gift. the first time i did it the order just got cancelled becuase they didn't recieve the product they showed on their site. the second time everything went fine i recieved an email saying i will have my order within 3 to 5 business days. that was a monday, the following monday, a week later, nothing my order hasn't even been shipped. the next day i recieved an email saying they have recieved my return shipment except i never wanted to return my items.

3rd time I have been let down by Zalando Lounge. Purchased a Phillipe Plein T Shirt this time for my son's birthday with a 1 month delivery time and surprise surprise they could not honour the agreement and it was cancelled due to a technical error. Technical Error my backside. Advise.....don't sell gear that you cannot and have no intention of supplying. You are 1 big let down and no longer deserve my custom.

Sent wrong size. Waited for 3 and half weeks. When asked to send me right size they replied that they don't have it and give me my money back. Totally unprofessional. Could've buy it somewhere else in that 3 weeks, but after 3 weeks the item was sold out everywhere. Never again

Use to love this site and set my alarm for the deals start but now it's just a waste of time as for some reason everything is reserved. I'm guessing it's the staff who work there must be able to see the deals before the site deals start

I am using both Zalando Lounge and Zalando.com for more than 4 years and I am shocked about all the bad reviews.During this time I have placed many orders and if I had to do returns everything worked perfectly from the return label on the package to the refund in my bank account, and all this without any frustration or conversation with the customer service by phone (the online account it’s easy to use and has all the guidelines for this issues).There is also an option of cancellation when the order has not been dispatched and is very helpful if accidentally buying too many items or just a change of mind.The waiting time is sometimes long because some items need to go first on sale in their brands system in order to be purchased by Zalando and that is totally understandable .The quality of the products have reached always my expectations specially because many of the products are from popular brands and can be found in many shopping centres and yes products are original.Personally ,I don’t buy jewellery online and I choose to buy only from brands I already know.However, if Zalando collaborates with less popular brands i’m quite sure it’s going to be good quality or at least the price will reflect the quality.An issue could be that Zalando might struggle, in some areas ,with the good management of the logistics and therefore results as a bad customer service.The online shop it’s easy to navigate and offers all the essential guidelines .Their products are good and also the sales percentage is significant.That being said ,despite all the bad reviews in the world I will continue to shop with Zalando and also I will recommend it to everyone I know.

Very bad customer service !!! I am waiting since 2 month to have the money back ...I have returned 2 damaged items and no information from them ...official investigation can start only after 20 days :) and now is almost 2 months and no refund

Fake lacoste shoes. I am so disappointed with zalando. I ordered a pair of lacoste carnaby evo light and it was fake. I love lacoste shoes and as a lacoste lover, it is easy for me to identify genuine from fake. The pair that I got smelled like plastic--typical counterfeit item smell, traces of glue were very evident, inside ticket was placed crookedly. I just can't believe that zalando is not vigilant in cases like this. I don't trust them anymore.

I am becoming very suspicious of this company.
I have sent 2 parcels back with Hermes, they acknowledged 1 and second one they say they haven’t received it. In the last year, this happened twice, the first time, after much emailing I got my money back, this time I am still waiting. They have had my money for over 2 months. I will make sure that no one I know will buy from this company.

They've cancelled half of my order after one week. Second item still didn't arrive after almost 2 weeks, whereas I've paid 5,90 euro for the delivery. As a ''sorry'' I got only a voucher for 5,90 euro valid for 4 weeks for orders above 30 euro. I would rather get this money back and never order there again. Ridiculous!

Ordered a Schott NYC Jacket, was delivered a Bench tracksuit top. Garbage order picking, pointless delivery and the only customer service is they provided me with a return label.
Since returning it has been 25 days and I've had no refund and no confirmation that they have received the parcel, as their own tracing link states "In Progress".
Complete joke. Avoid.

To be clear - this in no way reflects any aspect of the excellent Zalando.co.uk site which I use regularly.

People are either too impatient or just stupid and nasty. Have been using ZL for several years and only once was a package broken and one item missing. Reported it and got refund in about 10 days. Customer service can be a bit slow and, of course, delivery can take up to 6 weeks but they make this clear at the outset which is why the prices are phenomenal. Mostly designer boutique quality but maybe occasionally outlet quality if really cheap. If people want faster and better service then they can pay more can’t they. Unbeatable prices and pretty good service in my opinion.
Nick

Parcels get damaged, wrong products are being sent. This can happen of course to any company. Still upon this kind of mistakes there is no single effort to rectify the issue and satisfy customers
Pretty bad

so the company has connection with fake products made in china with with it's link to arab countries. it's a chinese knock off product. I bought a nike shoes which looks exactly same except the quality and comfort. they also cheat with your credit cards if you are not careful with payment. there website shows there is a problem accepting your payment and when you do second time, it shows you paid twice. its a fraud side. don't waste your time and money.

Will never order from here again and if I have to still keep on running after them much long I will be getting a lawyer involved.
So story is, everything was until 3 of my orders were paid twice accidentally, 2 because my ebanking made the transaction twice nd the 3rd order was paid 4 times the amount because I kept on paying and kept on getting warnings for not having paid the amount (at the time I always though I might have forgotten to make the transaction but after a while I decided to check and noticed I had paid WAY too much). So I had to contact ZL for every single order, sent the bank statements and bank details. A month later I still haven't received the money. I send an email. No answer, not even to this day. I send another one asking how long it will take. They answer that the don't know but the finance department knows about it. I wait again...still nothing, I then go online to see whatelse needs to be paid and notice that I have an open bill for a pair of shoes I sent back and that the same shoes (in the right size) were marked as sent back (the ones that fit I paid 130 for and the ones that didn't fit were 115). I send a message to a woman explaining my prolems (by now I have already sent all the bank statements 3 times AND my bank details). She tells me to once again send the details, by now, I was so annoyed I sent her an exact list of what is wrong wirrten like so.

Problem 1:
"order number" has been paid twice. I have paid 60 + 60 = 120 meaning I get 120 - 60 = 60 back.
Proof: "insert proof of bank statements with amount and order number marked on PDF."

and in the end I wrote. "so in total I need 60 + 60 + 75 = 195 transferred back to me" (The total was around 400 though)

I mentioned all the orders that were paid too many times and the shoes that were marked wrong. She then goes on to send me a message saying "please send me your bank details so I can transfer x amount (much less then I had calculated) back to you" and mentions something to every order BUT the shoes. So I tell her every single thing again and then demand at the end to get someone not so idiotic if she still can't understand because I explained AND calculated everything that even a 6 year old would understand. Still didn't work, had to do this whole thing with another 2 wworkers until I got my money back (3 or 4 months later), as for the shoes, well I am still working on it and last time I got the dumbest message.

"Send me your bank details so we can transfer the 115 back to you." (I had transferred them 130 the correct amount for the correct shoe but they marked the wrong one as the shoe that was sent back) After I had told them god knows how many times that they just need to mark the smaller/cheaper shoe as sent back and not the ones that I have sitting right in front of me. So now I got really annoyed and wrote how much of a dumbass idea that is and that it made no sense whatsoever because they would transfer me 115 (not the whole amount I paid) and I would transfer it back to them with the same order number.

Unacceptable service! No logistic, no connection between Zalando and the delivery company providing their parcels ( Hermes, which is another not working properly company ). No one is taking responsibility for missing and not delivered parcel, only excuses from everyone. BIG BIG WASTE OF TIME, 6 parcels in a row hasn't been delivered and no one can't tell me WHERE THEY HAVE BEEN THE WHOLE TIME AND WHY THEY ARE NOT DELIVERED! WON'T USE ZALANDO LONDGE EVER AGAIN!

I have bought an item thrice in this company and I have been consistently frustrated with their delivery time. Last one has been the worst I placed an order more than a month ago and until now no sign of delivery coming. I am from Finland and this company is based in Germany the latest it should arrive is two weeks. But nada! I ended up pleading to the customer service to find my items. Customer Service was not a help as well..I was just advised to wait for another 4 days and I need to write them back again so they can start an investigation... I hope my order arrives before Christmas and that will be my last one from them. Beware of this company! 33 days and counting for my items to arrive!