Zalon by Zalando | Germany Reviews 223

Really below average customer communication. Good luck with returns. (update: eventually, after five emails back and forth, I did manage to do a return...)

Well organised delivery. Thank you very much for punctual service.

Too generic. I used zalon once, hoping for inspiration. As the stylist had finished the selection, I gave my feedback - for example, I wrote that I don’t need any black trousers or jeans, because I have a lot o them. As the box came, it didn’t just have one black trousers - like before I gave feedback - but two.

The clothes are not impressive, quality isn’t that good and inspiration was zero. The price for the clothes considering the quality was also pretty high.

So disappointed. Put in alot of work in describing what i wanted, what my thoughts where and what i needed help with. As well as being honest about my budget. Really boring selection of clothes picked out for me, sent feedback but didnt here anything back, then the box was sent with items that was more than twice my budget. And still boring. I could buy black suits for work myself, didnt need a stylist for that. Sigh. I had such high hopes but felt it was a lack of intrerest for what i wanted.

It is a great service, when it works. I had my subscription for a few months and it worked perfectly and I loved the service and the clothes. Then, all of a sudden my order was cancelled. I contacted customer service and they told me my order was cancelled because "I chose to pay by invoice, and I could only pay by invoice" so my order was cancelled and I was blocked (like huh?). This was a few months ago and I just assumed Zalando fixed the bug asap, but no. Once again my order was cancelled, but at least this time customer service did not know why.

I have seen a lot of people having this kind of issues with Zalon and Zalando seems to ignore it? Overall, great service when it works.

Customer service is terrible. I had had a subscription for six months. Then they cancelled my 4th order last minute without informing me why. Then I called them and asked them to fix it and they told me that they don’t know why it’s happening. Then I asked them who could verify what’s wrong and they said none can because an “algorithm” decides these things (like what? Is this the moment robots are taking over the world?). Then I asked what I need to do to be sure to get my box for the next date of my subscription. And they said they can’t do anything and they don’t know if it will arrive. So basically I was supposed to maybe get their service. Needless to say I cancelled my subscription.

Terrible overall. No email communications and one has to log into the site to see all messages. No integration to the Zalando app as well. Finally an invoice was never sent and only a debt collection notice with CHF 100 of additional charges!! Absolutely terrible.

Great Style! Perfectly matched my expectations. The nice packaging and a fast delivery is a plus.

Very good opinion of clothes. If you don‘t agrree,the stylist changes immediatly.

good quality, the Stylist knows her Job and honest communication is the key to get the clothes you want and you really love. Paying only the purchases you are keeping is a great Feature. Love it

Service, delivery, selection and everything else is great. Love that I can keep what I want and just send back what’s not perfect to me.

I would recommend this company service: they send lovely Styles respecting all details you've given them before.

Super idea! Being spoiled at home by your personal stylist, what more do you want?! Perfect service, easy return policy, I recommend this to all my friends! Nice to get stuff you would never have ordered yourself but which fits perfectly.

Nice! Wanted to have Korean Style and got really cute and trendy outfits. Love my stylist Louise and will order again!!!

everthing was perfect: good styles with many choices to wear, with acceptable prices and inspiring ideas for more..:)

Return didnt work ('we have issues with hermes') and customer service is talking out of their behinds (yes you can do free return over DPD too, NOT. Yes we will send you a new label. Never happened).

The choices of the stylist were mostly fitting to my style while also being quite inspiring. In the end i kept about 60% of the clothes they sent me and am wearing them regularly.
Shipping is quite fast, although it takes a little longer than if you order at zalando directly.

Overall i can fully recommend the product and would buy again.

I think this is a great way to order clothes, especially for people like myself who have a hard time putting outfits together and then end up weating the same style all the time. I will definitely order another box! I bought some things I would not have picked out in a store but once I had tried them on realized they look great on me.

I like the idea very much