Really below average customer communication. Good luck with returns. (update: eventually, after five emails back and forth, I did manage to do a return...)
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Too generic. I used zalon once, hoping for inspiration. As the stylist had finished the selection, I gave my feedback - for example, I wrote that I don’t need any black trousers or jeans, because I... See more
Super idea! Being spoiled at home by your personal stylist, what more do you want?! Perfect service, easy return policy, I recommend this to all my friends! Nice to get stuff you would never have orde... See more
Terrible overall. No email communications and one has to log into the site to see all messages. No integration to the Zalando app as well. Finally an invoice was never sent and only a debt collection... See more
Company details
Information provided by various external sources
Zalon by Zalando is the one-stop personal shopping platform for women and men.
Contact info
Super friendly and cool Stylist
Super friendly and cool Stylist, that was able to send me two looks that I absolutely loved, even tough I wasn't completely convinced at first, when i saw the pictures online. It looked perfect when I tried everything on.
October 27, 2017
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.