So, the price is much better than in person stores, which is where most of the stars come from. It also didn't take very long to get to me, which is some more of the 4 star rating. The only reason I d... See more
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See what reviewers are saying
Order was exactly as described & arrived two days earlier than expected. I’ve been a fan of ZampleBox since 2018 & become fond of many juice brands that they feature. Finding brands/juices on the site... See more
Bullshit company! No communication. They're cowardly snowflakes! I can't get any boxes from them anymore and nobody, and I mean NOBODY will talk to me about it. Maybe they can't send boxes anymore bec... See more
Vape juices are just average and it takes 2-3 weeks at times for box to arrive. Blamed on the holiday rush however the holidays are over and even if it is holiday rush hire more employees or give 5.00... See more
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Company details
Written by the company
ZampleBox is the original and leading vape membership club offering its members a monthly curated vape juice subscription along with the best prices on vape juice. Memberships are less than $1/day and as low as $4 per bottle of vape liquid. Come join us and build your box!
Contact info
2322 la mirada drive, 92081, vista, United States
- 650-437-9269
- hello@zamplebox.com
- www.zamplebox.com
3.2
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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I got a bunch of great flavors!
November 27, 2023
Reply from ZampleBox
We are so glade Laura that you love the flavors we offer .
All around great experience
Super easy to sign up, super easy to cancel. Lots of different flavor verity. Great customer service. Fast shipping. Sometimes I would get the same flavor but honestly it's no big deal. Some people think it's the end of the world but it's really no biggie. They do a great job of switching things up.
November 24, 2023
Reply from ZampleBox
Seth thank you for enjoying our site. we have improved it even more to be user friendly . hope you enjoy .
Number for support is not valid
Number for support is not valid
Any way to get support doesn't work
Can't cancel no matter what I do I'm going to go through my bank since they keep charging me although I've reached out to them In every way they give to get through to them
November 24, 2023
Reply from ZampleBox
Hello Benjamin , we do apologize for the delay in response. we would be more then welcome to assist you in resolving this issue . we have upgraded and fixed a lot of concerns that some may have experienced such as yourself .we do apologize and look forward to resolving this matter for you .
Terrible New Website
I have used this company since 2007. They used to have a very easy to use site where you could make whatever changes you wanted to your account right there on one webpage. Now there website has 47 different tabs that do absolutely nothing. You have to contact a system administrator to make any changes to your account and it is really annoying. The whole selling point for this service was the simplicity. They have ruined that with this useless new website overhaul.
"If it ain't broke don't fix it"
November 16, 2023
Unprompted review
Reply from ZampleBox
Hello Joe , We definitely agree. which is why we have made some great changes that have made the website even more simplistic and user friendly just like it used to be . it ha an easier layout and each tab is simplistic and direct. you can even pause your subscription and change your box about without having to cancel your subscription . we ave even improved our customer service so if you have any quest please reach out . we do hope to see you again as a loyal customer and hope you will give us another chance .
Where is my package says its delivered…
Where is my package says its delivered somewhere in the us but im in canada
October 26, 2023
Reply from ZampleBox
Hello Sean , We do apologize that you are experiencing issues with receiving your order . we do strive for prompt delivery and. service . we would love to work with you to get you your order please reach out anytime Monday-Friday 9:00 am -4:30pm pst and we will be more than welcome to assist in getting you your order . We look forward to hearing from you .
Greatly appreciate the extra bottle
Greatly appreciate the extra bottle! Last time I knew which was the extra sample since I was not at all enjoying it, but appreciate the effort of letting me try something I might like. However, this time everything was perfect and by far the best flavors I've had.
October 25, 2023
Reply from ZampleBox
We are so glade you enjoyed your order and the extra sample Ronald . We are always working on improving our customer satisfaction .
Love saving money!
There is nothing better than getting a good deal other than getting a GREAT deal! That's what you get with Zamplebox! They stick to the flavors I like and I save money! Communication isn't always the greatest and the new website page is not as good as the previous. But I'll still go through them!
October 26, 2023
Reply from ZampleBox
April , we couldn't agree more we have definitely revamped the website to be even more user friendly and have listened to our customers wants and needs. it has taken a few years but we have done it !! we are so excited for you to enjoy the simplicity and friendly layout of the website . we always strive to be as budget friendly as we can for our customers .
Favorite juice need more
Wasn’t able to order honey berry in bulk. Had to place 2 smaller orders that cost me more money. Not a huge deal, as long as it gets fixed for future purchases.
October 25, 2023
Reply from ZampleBox
Hello Adam , I would love for you to reach out . we have some great options for bulk orders and we would really like to go over those with you . We would love to hear from you from Monday-Friday 9:00am -4:30pm pst
Reached out to customer service via…
Reached out to customer service via text, got no reply other than "please rate your service" by email. My issue is not resolved, currently debating canceling my subscription service. No longer happy with the varieties I'm receiving and would rather pick my own.
September 19, 2023
Reply from ZampleBox
Heather we do apologize for the lack of communication. we did realize we were lacking in our customer service department and we were not meeting your need we have recently revamped and improved our customer service department to fit our customers need just like yours . we would love to assist you in resolving all of your issues you may have . please reach out Monday -Friday 9:00am - 4:30pm pst . you can now call, email or even send us a chat through the website . we look forward to hearing from you .
The juice is good
The juice is good, but when I need to skip more than one month I have to cancel my membership and then restart it when I'm ready. I lose all the zbucks I've earner every time. Very frustrating.
September 26, 2023
Reply from ZampleBox
Great news Kelly!! we have heard all of our customers concerns and have made it easy to skip multiple months, pause your subscription and even customize a date . how great it that . you won't have to worry about loosing your Bucks anymore . Please reach out we would enjoy hearing from you to help you with any question and resolutions to your Zamplebox account Monday - Friday 9:00-4:30pm pst .
Love it!!!
Love the flavores and I got it quick and easy. This is where I’ll be getting mine from now on.
September 24, 2023
Reply from ZampleBox
Dawn ! that's exactly what we are striving for to provide quick and easy service as well as a lot of flavor options that you can enjoy anywhere on the go!!
Reply from ZampleBox
Hello Paul, we are so sorry that you feel this way . We would be more than welcome to work one on one with you to make your Zamplebox experience better and resolve any issues you may have with our newly revamped customer service department . please reach out Monday-friday 9:00-4:30 pst via call ,email or even live chat on our website. we look forward to hearing from you and making this a great experience for you .
I wish I could give no stars
I wish I could give no stars. Zamplebox was once good, but now they are just charging for bad UI and cheep juice that you cant even tell them if you liked/disliked what you got anymore. I will not be giving this company any more money and I will do my part to see that people I know don't as well. Please support your local vape shops that will hear you and get you the product you want instead of a company that's trying to make a quick buck on a sub.
Edit: after posting this Zample sent me an email asking how the juice I got was. Seems a bit odd they would send that after I put it in my review.
September 13, 2023
Reply from ZampleBox
Hello Tess ,
We do apologize for the lack of communication we have recently revamped our customer service department . we have also heard and listened to our customers concerns in regard to the flavor profiles and quality of the juice , as well as the website functionality. you will be pleased to hear we have revamped all aspects of our company to aid in our customers satisfaction . it has taken a few years but we are always striving to be better then we were before and support our local community as well. we would really like to earn your business back . please reach out Monday-friday 9:00am-4:30 pm pst . via call, live chat, or email. We hope you have a great day !!
Love them it’s easy to use convenient…
Love them it’s easy to use convenient and I love the flavor
August 22, 2023
Unprompted review
Reply from ZampleBox
Hello Consumer , if you thought it couldn't get any better . think again it has!! we have made it even more user friendly then before such as customizing box amount to pausing your box and customized pause dates . come take a look . we look forward to your feedback .
The flavor s great
July 30, 2023
Unprompted review
Reply from ZampleBox
Thank you Josh. We know that having a variety of flavors is key to not being complacent and we strive to never be . If you have any suggestions on flavors we would love to hear from you .
Horrible company!
Horrible company!! They sent me a 50% off code and it didn’t get applied for to my total so I messaged them they told me they couldn’t adjust it…. They were totally rude I asked to then cancel and they didn’t reply back and sent it out anyway and all of the flavors completely suck. They have no well known brands. I swear some person is just mixing up flavors in their kitchen, the flavor intensity is the poorest I’ve ever tried and all of the flavors had no intensity; I had 6 to try. Stay far away from this company. Pathetic scammy company
July 15, 2023
Unprompted review
Reply from ZampleBox
Hello Kristen , I would like to start of by apologizing about your unpleasant experience with our company .this is not at all how we strive to conduct ourselves with our loyal customers . We have recently listen and read through suggestions and reviews and have been working tirelessly to make Zamplebox even better then before . we started off with our customer service team and last but not least making the website user friendly and more customizable and hassle free such as being able to use your ZBucks toward boxes and really taking our time in working with companies to provide better flavors then ever before that are consistent in strength and flavor. We would really like to have you reach out to our amazing customer service team so we may assist you in resolving this issue and earning you back as part of the Zamplebox family . we are open Monday-friday 9:00am-4:30pm pst. via live chat, email or call .
I love the variety they offer
I love the variety they offer. I don’t have to go to the multitude of vape shops and guess what flavor profile their juices have ( they all have some silly name instead of a flavor profile) which is super annoying. Each box has a list. And their prices are crazy cheap for premium juice. I have bragged on Zample box so much I have the local shops employee buying from you.
July 11, 2023
Unprompted review
Reply from ZampleBox
Hello Matthew, We are so happy you enjoy the concept of Zamplebox it is definetly to give ease and variety and affordability without the hassle of committing to expensive juices and flavors that you may not like . we look forward to you as a loyal customer and part of the Zamplebox family .
Reply from ZampleBox
John ,
we appreciate that you are so happy with the convenience of Zamplebox and the variety of flavors . Have a amazing day!!
Reply from ZampleBox
Thank you Casey, we are so happy to hear how easy your experience has been and if you though it couldn't get better . Well it did we have made it even easier than before . with easy customizations to new flavors being provided .
Reply from ZampleBox
Jay , we agree . we definetly have great product, also great shipping and we have even better service than before but what really makes us great are our loyal customers just like you. you are what makes this possible . Have a great day!!
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