Zanussi Reviews 

I bought a Zanussi ZOHNX3K1 Oven few months ago, the knob came off on first use and because it's made from plastic it is not covered under warranty. Not happy with the purchase and would never buy a Zanussi product again.

So, I phoned Pacifica on 27th November as our Zanussi fridge freezer, which is only 7 months old, completely stopped working. The earliest they could send an engineer was today, 11th December, so have been without their fridge freezer for 2 weeks. I received an email yesterday confirming we would receive a text today with a 3 hour window letting us know when the engineer would call. So, it’s 19.10 in the evening, no text, no email and no Pacifica engineer. It’s bad enough that we had to wait for 2 weeks before an engineer could call but to then be a no show with no explanation is appalling. It’s such a shame Zanussi and Electrolux don’t partner up with a more reliable and efficient repair company as it looks really bad for them, as they are recommending them. So I have no idea as to when an engineer will arrive, will it be before Christmas, who knows?

AVOID. wanted £149 to replace tiny spring in cooker knob which I reluctantly agreed. Appointment was booked 6 weeks later. I drove 108 miles to meet technician. Didn’t turn up. Company then told me they couldn’t get the part and need to reorder. I’m pretty sure they were lying.

Well over a week ago I contacted zanussi to be told 1st...I had wrong department(number listed on my oven paperwork??) I was transferred and I explained the new build o purchased had one if their oven and hobs. The gas ring of one had given up I did not want a repair in case it was unrepairable and wastevof call out fee as warrenty had expired. Instead I wanted a price for a replacement and fitting. I was told someone would email me a list of options and priced. Never happened. Thanks for the diet plan. As I've waited so long without the gas ring that I've lost 10 stone during the wait moral of the story DONT BUY ZANUSSI..
DON'T CONTACT ZANUSSI obviously there is no one there

Had a new integrated fridge freezer in 2020, 11 months later it packed up, took days to get a response from zanussi and when we finally did they tried to get out of replacing it. Eventually sorted it after an engineer came out and said its broken. Fairly sure with a freezer load of defrosted food I could work that out ! Now it's Dec 2024......replacement one has packed up !! NEVER buy a zanussi product folks !! Utter junk !!!

You might wonder why reviews on the Zanussi website are more favourable than here. There is a reason for that, Zanussi simply refuse to publish negative reviews, they said my review (also posted here) did not meet their guidlines. The link to their guidelines was behind a password!

Also, their 'Social Media Agent' called Andrew (no surname given) reached out to me, and then did not reply to my email, so i guess it was just a bot, typical Zanussi, all front, no substance.

And this bot ignored my actual complaint, so again just a generic reply which is what they think their customers deserve i guess.

The first time I used the chef’s knife, I was amazed at how easily it sliced through vegetables. Each piece is crafted with precision, and the balance is perfect, allowing for smooth, effortless cutting. The elegant design means I can leave them out on the counter without feeling like they’re an eyesore. With a lifetime warranty, I know I’ve made a smart investment in my kitchen.

I Bought a Zanussi Convection Heater under model number ZCVH4004B via Amazon.com. I've been trying to register the product to have a two year warranty. On the leaflet it says to visit the website zanussicomfortandoutdoors to register, however when I tried Google it says the site is unsafe. So I tried to Zanussi.co.uk and Elextrolux.com websites, but when I type the model number ZCVH4004B the search results brings me to nothing found! DO NOT TRUST THIS ZANUSSI OR ELECTROLUX BRANDS. I will be returning the product via Amazon.

First two hobs on top of oven won't stay on. Oven doesn't stay on after 15 mins it goes off. The glass lid should be safe, but when I put the lid down if the hob is still lit it stays on which is dangerous 😳 . My sisters did the same. Now waiting for a gas specialist engineer to come out.

Ref 1001417074 /Repairs to damaged kitchen unit via your appliance fridge freezer - Znfn18es3 925503320 Pacifica Engineer visit and new fridge freezer replaced as agreed by Warranty

On 2nd faulty fridge freezer in warranty fobbed off with bills hit refuge to replace.

Shocking!!

I recently bought a Zanussi fridge, and it’s been a total nightmare. The drawers are so flimsy they break at the slightest tug—absolute garbage. The warranty doesn’t cover the plastic parts, which clearly shows they know they sell a shoddy product.

If you want a replacement, they’ll charge you £50! Why would I waste money on a drawer that’s only going to break again in a few weeks? At this rate, I’d rather just replace the whole fridge with a more reliable brand.

And don’t get me started on customer service. They’re rude and unhelpful, simply directing you to the warranty link as if that magically solves everything. It’s obvious they don’t care about their customers at all. Save yourself the trouble and avoid this brand—don’t waste your money. You might as well burn it; at least you’d get some warmth out of it!

We've been extremely frustrated with our Zanussi fridge freezer (model ZNN18FS5). We bought it less than three years ago, and in that short time, it has broken down three times—now it's happened yet again! It's incredibly disappointing to face such recurring issues with a relatively new appliance. It's been a complete waste of money, and to make matters worse, reaching their customer service is nearly impossible. Avoid their products at all costs—this feels like a scam!

Someone has probably said it before in the reviews below, but heed the warning and read the reviews. Customer Services give zero "care nots", and that's putting it politely! Passed from pillar to post unnecessarily and a lack of knowledge on the products they are supposed to be supporting you with. Moral of story, don't buy their products and if you do, spend your money insuring it for repairs and spare parts elsewhere!

Terrible. Took me 6 hours to get absolutely nowhere. The phone line is useless and the online chat is useless. The staff don’t care, don’t really pay attention to what you are saying and have no solutions. Honestly please please please don’t buy their products, this is the worst fridge freezer I have ever seen/had. And god forbid if something goes wrong with it just take it to the dump and buy another, it will be cheaper than loosing days and days of wages trying to fix it.

This is a review of the appliance repair service that Zanussi claims to offer. Four days ago I booked a service visit on their website and obtained an order acknowledgement number back from them. Ever since them I have been trying to check that the visit is going to take place tomorrow. It is impossible to get to speak to anyone at Zanussi. Appalling customer service! Don't try to use this company to repair your appliance go somewhere else.

There are great ovens, good ovens, bad ovens and extremely poor ovens. Then comes the zanussi which really is in a class of its own.
If I could leave no stars I would, its poor build quality is astonishing. Doesn't distribute heat evenly, temperature controls are hit and miss, very flimsy racks and pans.
I could go on, but why bother so many others think the same as me.
It really is total junk.
Had it just over a year, can't wait to get shut

As part of a new kitchen we decided to buy all new appliances. The Zanussi built in double oven was delivered as part of the kitchen order but could not be installed until the oven housing unit was in place. When the oven unit was finally installed some time later the oven went straight in. Up until that point it had been stored carefully in its original protective packaging.

You are advised what to do pre use and for the top oven all went smoothly, the bottom (main oven) simply did not work, an error code came up. I was extremely disappointed, how can a brand new appliance not work? How did it pass any sort of quality control or inspection? I contacted Zanussi and was directed to their warranty site, I explained the problem and they said they would send an engineer out in 10 days!.
I emailed them again and as this was a brand new appliance clearly not working when it left the production line I asked them to extend the warranty for 1 year from the date of the fault and I thought this a very reasonable request given the circumstances. They have refused to do so. As the goods were faulty from day one I then asked for a new oven, they refused again. The engineer duly turned up, asked me to help get the oven out of the built in unit and upon inspection they advised that they thought the critical component had not been connected properly at the factory, they replaced it with a new part just to be on the safe side and again asked me to help putting the oven back in the unit. I am 70 years old but still capable but I did wonder what would have happened if I was unable to assist the female engineer who I don’t believe would have been able to do it on her own. I emailed the CEO of Zanussi with details of the situation but they have not bothered to reply.
So in summary poor appliance and poor customer service.

Having been purchasing zannusi products for over 25 yrs .Sorry to say their latest product only 14 days old ,A tumble dryer which would drive any same person to drink.
Any slight damp clothes just messing up the built in sensors and the machine can't register that the clothes just need a light dry.but no the heat exchanger will not kick in ,how bloody hard is it to buy a machine to do what you need .pure rubbish ,it dry soaking wet clothes no bother but that's not what is required.
Do not buy this inferior crap .

Absolute total rubbish small hob packed up then main oven door broke off now top oven door fell off and and smashed doors leak heat and burnt cupboards totally rubbish

Just wanted to say thank you so much for the aftercare service provided by Nina and the engineer who fixed my machine. They both went above and beyond for me