Look, I get it. As a first time customer of Zavvi, it's obvious that positive feedback gets fed into the loop. But shooting me a Trust Pilot submission form at the point of sale - long before my order... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Useful photo images of the item. High quality offering in line with other Zavvi listings. When trying to load the individual images, the page would often point to a Facebook location, and backing... See more
Company replied
It seems to take your company a bit of time to advertise some of the advanced releases when l have already heard about their release but with time at least you have them to order which is great. Maybe... See more
Company replied
When it comes to buying 4K Blurays that are European sourced, especially ones we do not have access to in Australia readily such as new Disney titles, ZAVVI is fantastic. Provided things are in stock... See more
Company replied
Company details
Contact info
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Cheshire, United Kingdom
- www.zavvi.com.au
3.8
Great
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
6 weeks and still nothing
Ordered on the 8th of November, apparently dispatched on the 11th, still hasn't arrived over a month later. When I contacted them on the 26th they responded that the issue was with the shipping company (postnl) and provided a tracking number, only postnl has no record of the tracking number at all. 3 weeks later, still nothing, and now they won't even respond to enquiries. They have cooked their google business profile so that people cant leave reviews there, no doubt because this terrible experience is common when people order through Zavvi. If the goods don't arrive soon I will have to pursue it further. So far seems like they took the money and ran. Scam.
November 8, 2025
Unprompted review
Reply from Zavvi
Hello Will,
Thank you for leaving your review. I am sorry to hear about this experience.
I cannot currently locate your account, however I have sent you a request via TrustPilot so you can provide some further details, and we can assist you further.
We look forward to resolving this matter for you.
Kind Regards,
Kayleigh
product not sent or received
product not sent or received. No response from messages to their help area
December 5, 2025
Reply from Zavvi
Hello Sallie,
Thank you for leaving your review.
I am sorry to hear about this issue. I have logged this with the relevant team who will contact you to assist further in due course.
Kind Regards,
Kayleigh
Reply from Zavvi
Hello Jo,
Thank you for leaving your review.
I am sorry to hear about this issue. I have logged this with the relevant team who will contact you to assist further in due course.
Kind Regards,
Kayleigh
Received order in good time and happy…
Received order in good time and happy with product
December 15, 2025
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Reply from Zavvi
Hi Nicole,
Thank you for taking the time to leave your review.
We are sorry to hear your recent experience with us hasn't been positive.
Your details have been passed on to the relevant team who will look into this issue for you and will look to contact you as soon as possible with further information.
Kind Regards,
Stephen
Absoulte con of a website
Absoulte con of a website. I ordered a dinosaur for my son for Xmas it still hadn't arrived I have emailed and just get a generic email back. Now I have tried to cancel the email I don't even get a reply. You keep the money I will not be buying from here again can artist
Order no 725611743 i want to cancel it
November 29, 2025
Unprompted review
Reply from Zavvi
Hi Charlotte,
Thank you for taking the time to leave your review.
We are sorry to hear your recent experience with us hasn't been positive.
At present I cannot locate your account. Can you please contact us via one of the contact options on site or by updating your review to include your order number so we can look to reach out to you?
We look forward to getting this resolved.
Kind Regards,
Stephen
Worst delivery of all time
I’m giving this a 2 but not related to product as I have not received yet. With .com.au at the end I assumed it was in Australia and I would receive it quickly. I was given 25 November as the delivery latest time. It is now 12 December and I still don’t have a tracking number and it’s coming from UK. I have contacted them they’ve said it’s dispatched but that was about 2 weeks ago. This is a Christmas present so if it takes any longer there’s no point if the purchase.
EDIT: Hi Zaavi it’s nice to see your fast response on here but I’m still waiting for your reply from my second email I wrote before I wrote this review so if you could kindly prioritise that over reviews thank you.
UPDATE: they admitted that it is lost but still as of 3/12/2026 STILL NO REFUND RECEIVED!!!!
December 12, 2025
Unprompted review
Reply from Zavvi
Hello Sarah
Thank you for leaving your review. I am sorry to hear about this experience.
I cannot currently locate your account, however I have sent you a request via TrustPilot so you can provide some further details, and we can assist you further.
We look forward to resolving this matter for you.
Kind Regards,
Kayleigh
Disappointed Customer Service
I have tried to contact Zavvi with much difficulty, messaged them via FB 48 hrs later still no response, messaged them via their site but no response same timeframe as message, so disappointing as I have been a red carpet customer for many years, I am unable to find a contact telephone number for them so
December 8, 2025
Unprompted review
Reply from Zavvi
Hello LY,
Thank you for leaving your review. I am sorry to hear about this experience.
I cannot currently locate your account, however I have sent you a request via TrustPilot so you can provide some further details, and we can assist you further.
We look forward to resolving this matter for you.
Kind Regards,
Kayleigh
Terrible Customer Service
Made an order over a week ago and it is still showing as 'processing', I have sent 3 separate emails to track this order and not had any replies! This is a gift for Christmas so I want confirmation on whether it will be arriving in time but there is just radio silence. They are quick to take your money but can't be bothered to help you once they have got what they wanted!
December 2, 2025
Unprompted review
Reply from Zavvi
Hello Amy,
Thank you for leaving your review. I am sorry to hear about this experience.
I cannot currently locate your account, however I have sent you a request via TrustPilot so you can provide some further details, and we can assist you further.
We look forward to resolving this matter for you.
Kind Regards,
Kayleigh
I have placed an order days ago which…
I have placed an order days ago which is still yet to be dispatched despite it saying 1-3 days delivery on their website. Raised a support ticket, waiting the advised 24 hours, nothing - again raised another and nothing again? Please respond to customers to keep them updated? Should we look to progress with our credit card company that this is not legitimate?
UPDATE: Thanks for your reply, would love a response about the product delivery ASAP 🙏
December 4, 2025
Unprompted review
Reply from Zavvi
Hello,
Thank you for taking the time to leave your review.
I am sorry that you have faced this problem with your order, we will investigate your issue and will send a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Zavvi
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Great titles ,easy checkout
December 7, 2025
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
The quality of service is always…
The quality of service is always commendable. I've been a customer for well over a decade, and satisfaction is very high. Cheers!
December 6, 2025
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Still not recieved order after 2 weeks
Still not recived order after 2 weeks! No update on order status. Unable to reply to messages
November 22, 2025
Reply from Zavvi
Hello Renae,
Thank you for your review.
I am sorry to hear of this issue! I have referred this to the relevant team who will contact you to assist further in due course.
Kind Regards,
Kay
Would not buy from them again
Would not buy from them again. I have purchased an in stock item. The website clearly states that payment is only taken when dispatch will be within 48hours. My credit card was charged immediately however 5 business days later nothing has been dispatched and they cannot give me a timeframe. The website also clearly states that there are “no questions asked” cancellations within 14 days of purchase and prior to dispatch. But my cancellation was refused!! TERRIBLE CUSTOMER SERVICE. Best thing I can do is warn others.
UPDATE: the below response was received from Zavvi after this review. All a deceitful front - they have not sent any communication via my account. There is no customer service. They don’t stand by their credit card charge policy or cancellation policy.
December 1, 2025
Reply from Zavvi
Hi,
I am really sorry about your recent experience.
We will send you a message via your online account to help resolve this matter, please take a look at this when you are able to do so.
Best regards,
Zavvi
Quick asnd easy.
December 5, 2025
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Reply from Zavvi
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sue
Great selection of UK exclusive 4K titles
Great selection of UK exclusive 4K titles not available in Australia eg Boogie Nights Steelbook
December 4, 2025
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Ordered a lotso mug
Ordered a lotso mug, money was deducted on 23rd Nov 25. Item has not been delivered, did not get a refund either which I would appreciate and had no response from Zaavi either.
Will not trust them ever.
Anindita
November 23, 2025
Reply from Zavvi
Hi Anindita,
Thank you for taking the time to leave your review.
We are sorry to hear your recent experience with us hasn't been positive.
Your details have been passed on to the relevant team who will look into this issue for you and will look to contact you as soon as possible with further information.
Kind Regards,
Stephen
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