ZavviReviews 

The product I purchased was exactly as stated and loved it, the delivery and communication was terrible.
The product arrived approx 5 weeks after expected due date with no communication from Zavvi about updated date or delay, as well as being difficult to contact. As this was a birthday gift for someone, it was very disappointing to have nothing to give to her on the day.

ordered an item but had the wrong delivery address, which was my mistake, however i now have 4 un awnsered customer service queries i submitted trying to recitfy my mistake, there is also a pre order on my account that defaulted to the same incorrect address! Due to the first query being ignored the order was dispatched, resulting in it being undelivered and returned to sender by royal mail!! Sent evidence of this to customer service zavvi only to be ignored again! So now i have two 4k steelbooks being bounced back from pillar to post by royal mail! All i want to do now is get a refund and im going to delete my Zavvi account and i wont be buying again. I have already cancelled orders that i can and have removed all payment details . Dont know how im going to get a refund because you cant get any awnsers to customer service queries!!

PS 17/1: got Zavvi's request for more info 4 days ago and responded immediately, zero follow-up from them. Can only assume the reason they ask for more details on the public review page is so it looks to others like they care about their customers, not because they actually intend to do anything.

Had such a bad experience I would have thought this company's a scam, except that they didn't get any money out of it. Bought a title off the Zavvi Australia website on 30 Nov as a Christmas present, was told I could only track my order if I made an account. Declined this option, because why should I have to make an account just to track my package? Received an email 5 Dec to say "we're aware your order hasn't been sent, we're working to get it dispatched" - after that, silence (apart from the endless marketing emails, of course). No package.

Tried to contact them the week before Christmas for an update, discovered I literally *couldn't contact customer service* without creating an account - utter bullshit. Created an account, because it felt like that or give up on my package. Sent a message asking about my package - no answer. Today I tried logging into the account I'd been forced to make, to see if that would show a reply to my message. Not only no reply, but no record of my message. And then, while digging deeper looking for my message, I found a record of my original order, now listed as cancelled. Checking my bank records showed Zavvi refunded my purchase on 12 Dec without a word.

Oh, and to add insult to injury, "Zavvi Australia" is absolutely not based in Australia, since I was charged an international transaction fee on my purchase.

So the end result of shopping with Zavvi: no Christmas present, 6 weeks of frustration, one Zavvi account I don't actually want, and I'm out of pocket one international transaction fee (cos of course that wasn't refunded).

Very quick and easy checkout.

The site was easy to navigate, making my selections even easier. The only thing that I would like to see, is the addition of ApplePay.

I submitted a question about a preorder I had placed and have had no response regarding that, though i keep getting hounded by zavvi about how their service is or other specials they have. How bout you answer your customers questions before sending more emails suggesting other things they will probably not get from zavvi now.

Ordered in plenty of time for a Christmas gift. Order never arrived or any response from customer service.
No option to request refund only to cancel order! Order cancelled and STILL awaiting an apology, my refund and a response! AVOID, AVOID, AVOID - lots of other customers affected too

Reliability, good pricing for both movies and shipping and they send everything when released and order not held until all items in stock.

I am still waiting for my order, it missed Christmas and I have been asked to review the process twice now bit still
No order

The amount of titles on hand a the prices you have are responsible whould like you have in comments the audio of the disc thanks Chris

I ordered items that were in stock for christmas. The items were no dispatched for over 4 weeks. I emailed the company a few times to receive the generic "thank you for your patience your order will be dispatched soon" I couldn't cancel my order to receive a refund so I could purchase something else for christmas. Emailed to cancel twice and had zero response. Poor customer service and slow dispatch and items not really worth the wait.

I placed an order with Zavvi for two items as they was originally meant to be Christmas presents on the 19th of December. I havent received any update as to where my parcels are. Customer services have been messaged multiple times but still no response! Can you please tell me where my order is and how long will it take! (Order number: 731678485)

Will not order from this shop again, I ordered a Christmas present 3 weeks ago still has not arrived. When I try to track the parcel it still says it’s being processed. Very disappointed

I purchased in November, for Xmas presents. A month later they still hadn’t been dispatched, it’s nearly New Year and I haven’t received them. Enquires to the company just generate generic replies.
I won’t ever purchase from Zavvi again, there are a plethora of online companies that actually deliver, and on time.

I have no idea where my order is, and it’s not going to be here for Christmas. It looks like it’s gone from the Uk to the USA , and I’m in NZ

The item was easy to find and easy to process the order to final payment. The updates were reliable from start point to delivery of item.

Its great that I was able to buy optical media from Australia, but there was no Afterpay like there was in the past.

It's been eight days and they still haven't shipped my package. Definitely not what you want for Christmas

Still waiting for my Oder to arrive. Stressed as Xmas present for grandson

I haven’t been provided with updates on my order and I’m unable to track. From what I do know it hasn’t been dispatched almost 2 weeks after ordering.