Look, I get it. As a first time customer of Zavvi, it's obvious that positive feedback gets fed into the loop. But shooting me a Trust Pilot submission form at the point of sale - long before my order... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Useful photo images of the item. High quality offering in line with other Zavvi listings. When trying to load the individual images, the page would often point to a Facebook location, and backing... See more
Company replied
It seems to take your company a bit of time to advertise some of the advanced releases when l have already heard about their release but with time at least you have them to order which is great. Maybe... See more
Company replied
When it comes to buying 4K Blurays that are European sourced, especially ones we do not have access to in Australia readily such as new Disney titles, ZAVVI is fantastic. Provided things are in stock... See more
Company replied
Company details
Contact info
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Cheshire, United Kingdom
- www.zavvi.com.au
3.8
Great
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
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Easy to navigate the site
February 13, 2026
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
…no worries
had no probems with my zavvi orders and you get updates about your package
February 12, 2026
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
These guys are great
These guys are great. Fast, reliable delivery.
Great products. Thanks again.
V. V. Doom
November 19, 2025
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Fantastic service
February 10, 2026
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Reply from Zavvi
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards
Sue
Reply from Zavvi
Hello Gabrielle
Thank you for leaving your review.
I am sorry to hear about this experience. I have raised this with the relevant team, who will contact you to assist further in due course.
Kind Regards,
Kay
Great For Merchandise
A fantastic place to get your memorabilia. A very good range. Fantastic steel books 4Ks, T shirts you name it they have it.
October 11, 2025
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Not an Australian Company
Buyers this is not an Australian company, ordered 3 items in November 2025 for Christmas gifts and they arrived staggered with the last one arriving early January 2026, THE 3 STARS ARE FOR THE QUALITY OF THE PRODUCT ONLY
November 29, 2025
Reply from Zavvi
Hello,
Thank you for taking the time to leave a review. We truly value and appreciate your feedback.
We are always striving to improve your shopping experience, and we wouldn’t be able to do this without your valuable comments.
Please don’t hesitate to contact us if you have any further questions or queries — we’ll be more than happy to assist.
Kind regards,
Sue
i’ve used ZAVVI australia for my Blu Rays
i’ve used ZAVVI australia for my british blu rays and 4k’s for a few years .
They package better than amazon UK and the prices are competitive . Many titles from Amazon UK are forbidden to be sent to australia , noxious c^^ s that they are so i’ve given up on amazon UK
Sam and Carmine and the team are responsive to emails and my usual plethora of stupid questions
January 16, 2026
Unprompted review
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
sue
Incorrectly Labeled T-Shirt
I ordered two items and one of the items I ordered was NOT the item delivered.
One item I ordered was a T-shirt "ALIEN CLOSE UP UNISEX T-SHIRT - BLACK"
The item delivered was a "STRANGER THINGS - VECNA" T-Shirt.
The problem is that the shirt I received does in fact have "ALIEN CLOSE UP UNISEX T-SHIRT - BLACK" sticker on the tag, so this item was labeled incorrectly.
December 18, 2025
Reply from Zavvi
Hello Eric
Thank you for leaving your review.
I am sorry to hear about this experience. I have raised this with the relevant team, who will contact you to assist further in due course.
Kind Regards,
Kay
Still waiting for order and reply as to…
Still waiting for order and reply as to the whereabouts of order.
December 10, 2025
Reply from Zavvi
Hello Leanne
Thank you for leaving your review.
I am sorry to hear about this experience. I have raised this with the relevant team, who will contact you to assist further in due course.
Kind Regards,
Kay
No Communication - No Refund
I placed an order on 7th December 2025 which on the site stated 3 to 5 days express shipping.
I also thought I was ordering from an Australian site (zavvi.com.au) only to realize later it was shipped from the UK.
On 10th December when I realized it wasn't going to arrive in time I emailed and cancelled.
I received an acknowledgement of my cancellation from Lisa on 12th December 2025 and stating if money had been taken from my credit card it would be refunded in 3 to 5 working days.
I followed up with an email on 4th January 2026 requesting my refund - NO REPLY.
I followed up again with an email on 10th January 2026 requesting my refund - NO REPLY.
On 14th January 2026 I received an email stating my product had been shipped by Royal Mail - I DON'T WANT IT.
Oh, and guess what it has now arrived, and I will not be returning at my expense.
I did receive the generic email from Zavvi on Trustpilot stating they could not find my account.
I do have 2x different email addresses and I may have linked to the incorrect email address but then apparently, I have cancelled one on my accounts on Trustpilot so let's try again.
Fingers crossed.
December 7, 2025
Reply from Zavvi
Hello,
Thank you for taking the time to leave your review.
I am sorry that you have faced this problem with your order, we will investigate your issue and will send a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Zavvi
Poor customer service
Poor customer service, very slow responses. Placed an order on 3rd Dec and waiting on it and when asking about refund they’ve said can’t refund as the item is processed order. Very disappointing service overall and won’t recommend this company to anyone.
December 3, 2025
Unprompted review
Reply from Zavvi
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now passed this over to our customer care team to be reviewed further , once they have done this they will contact through your account.
Thanks,
Sam
Your promotion codes don't work and I…
Your promotion codes don't work and I am suspicious of your advising "Region Free" for this Blu-Ray set. I may be wrong - but you are the only vendor selling this set Region Free. All the others are locked to Region A.
January 18, 2026
Reply from Zavvi
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sue
I placed my order 3rd of January
I placed my order 3rd of January, I sent them a message asking for an update on 13th of January and still got no response. Just asking for a time frame cause the person I’m giving the shirt to will soon be gone. I guess they really are terrible on service.
January 16, 2026
Unprompted review
Reply from Zavvi
Hello
Thank you for leaving your review.
I am sorry to hear about this experience. I have referred this to our Customer Care team who will review this and contact you to assist further in due course.
Kind Regards,
Sam
Very happy with previous orders
Very happy with previous orders, kept up to date, sometimes the only place for steelbook 4k.
January 14, 2026
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Good search capabilities so it’s easy…
Good search capabilities so it’s easy to find 4k titles and different online payment methods that enhance the speed of ordering. Titles can be found that are not available in other competitive stores.
Got my orders today. Despite WA not SA entered on the tracking address.
From UK to South Australia about 2 weeks.All in fantastic condition.
Couldn’t be happier.
January 13, 2026
Reply from Zavvi
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
No Communication or Refund.
I placed an order prior to Christmas and on 10th December when I realized it wasn't going to arrive in time I emailed and cancelled.
I received an acknowledgement of my cancellation from Lisa on 12th December 2025 and stating if money had been taken from my credit card it would be refunded in 3 to 5 working days.
I followed up with an email on 4th January, 2026 requesting my refund - NO REPLY.
I followed up again with an email on 10th January, 2026 requesting my refund - NO REPLY.
Today is 14th January, 2026 and I receive an email stating my product has been shipped by Royal Mail - I DON'T WANT IT.
I feel like I am getting radio silence.
December 10, 2025
Unprompted review
Reply from Zavvi
Hello Lynette
Thank you for leaving your review. I am sorry to hear about this experience.
I cannot currently locate your account, however I have sent you a request via TrustPilot so you can provide some further details, and we can assist you further.
We look forward to resolving this matter for you.
Kind Regards,
Kayleigh
Ordered an item on the 4th of January…
Ordered an item on the 4th of January I’ve still not received it! After attempting to contact them it said 24-48 hours to reply… it’s since been 72+ hours and still heard nothing back, all I have is “processing” which I have had since the 4th of January. On your website it says. ” Orders placed after 3:00pm on a Friday, or over the weekend (Saturday and Sunday), will be processed and dispatched on the next working day (typically Monday).” So why is my order still “processing”
January 4, 2026
Unprompted review
Reply from Zavvi
Hello Isaac,
Thank you for leaving your review. I am sorry to hear about this experience.
I cannot currently locate your account, however I have sent you a request via TrustPilot so you can provide some further details, and we can assist you further.
We look forward to resolving this matter for you.
Kind Regards,
Kayleigh
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