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Zazzle  Reviews 28,632

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TrustScore 4.5 out of 5

4.5

e-Commerce Service
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Review summary

Created with AI, based on recent reviews

Evaluating 4,617 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, often highlighting the excellent printing and materials used. Many appreciate the wide variety of unique items available and the ease of customizing their orders. The delivery service is frequently mentioned as fast and efficient, with many orders arriving earlier than expected. However, some customers have reported issues with orders arriving damaged or with incorrect personalization. A few people also experienced problems with customer service regarding reorders or tracking issues, and some felt the quality of certain items did not meet their expectations.

What people talk about most

Product

Customers had positive experiences with product quality and variety. Many reviewers praised the beautiful... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the good quality of... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting quick shipping and... See more

Order

Reviewers highlight positive aspects of order. Many customers found the ordering process easy, fast, and... See more

User experience

Users describe positive interactions with the user experience. Many customers found the website and app easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

You always produce what I create "in my mind"--so I realize that when I need something Unique and Special, it's Zazzle. I tend to do T-shirts, but my personal business card always gets responses --... See more

Rated 5 out of 5 stars

What made my experience great is that when Zazzle did not have the exact doormat I ordered, they were very helpful and quick in helping me to to through the return process. Also they allowed me to do... See more

Rated 5 out of 5 stars

I received my item sooner than expected. Great quality, the printing was perfect. I was very pleased with my order. I’ve gotten many things from Zazzle and never been disappointed.

Rated 5 out of 5 stars

Beautiful cards very impressed. Pretty quick delivery. Great initial price, great variety of products; highly recommend. Peace Sherri Lynn Long Time Gone

Company details

  1. e-Commerce Service
  2. Decoration and Interior Design Store
  3. Online Marketplace
  4. Printed Clothing Store

Written by the company

*ATTENTION* Some orders may take longer than anticipated due to current circumstances. We're working to get all shipments out safely. If you’d like information about your order, please go to https://www.zazzle.com/about/ask and select 'my order' from the dropdown menu.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

29K reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Very easy to personalize

Very easy to personalize, and ordering was effortless. The buttons turned out beautifully, just the way I wanted. They will be the funeral favors for my grandmother.

February 28, 2026
Unprompted review
Rated 1 out of 5 stars

Ordered wrapping paper…

Ordered wrapping paper 03/17/2026...Finally arrived 03/30/2026...
The pattern that I ordered was spliced mid roll...
Buyer beware...This stuff is not worth it!

April 1, 2026
Unprompted review
Zazzle logo

Reply from Zazzle

Hey Rich,

We are sorry to hear you had this experience with us. We would love to make this right. We have reached out to you via email.

Thanks,

Zazzle

Rated 2 out of 5 stars

Horrible Customer Service

My daughter ordered signs for her destination wedding. But 18 days before the wedding half of the order was delivered to her billing address and half to shipping address.
The portion shipped to correct address was for a BIRTHDAY party!
Trying to get in contact with someone from Zazzle was nearly impossible.
DO NOT use this company. Customer service if there is a problem is horrible.

April 1, 2026
Unprompted review
Zazzle logo

Reply from Zazzle

Hello Michele,

We are sorry to hear your daughter had this experience with us. We have reached out to her regarding this.

Thanks,

Zazzle

Rated 1 out of 5 stars

Zazzle printed my wedding invitations incorrectly…

Zazzle printed my wedding invitations incorrectly in August. 2025. I contacted customer support and they corrected the issues and printed the correct order and covered the cost plus shipping. I placed another order last week and the order was delivered yesterday and there is another error! The error is not my fault, I requested to remove the Zazzle logo and the logo was not removed!
Zazzle did not inform me of the inability to remove the logo prior to my purchase. I requested for the corrected order plus expedited shipping and Zazzle did not cover the expedited shipped that I asked for. Zazzle made the error, therefore Zazzle should cover the cost of a new order AND the shipping option of my choice. Zazzle did not do this so, I will make sure I post this in my review. This is actually the second order that Zazzle has gotten wrong. I am disappointed and will need to find another print vendor going forward. I will not purchase from Zazzle again.

March 29, 2026
Unprompted review
Zazzle logo

Reply from Zazzle

Hello C.,

We are so sorry to hear about your experiences with the most recent order, alongside the issues with the previous order. That is definitely not the kind of customer experience we strive for, and we would love the opportunity to make this right and get this resolved for you promptly.

Unfortunately we were unable to locate your order based on the details provided, but there's no need to worry - we'll get to the bottom of this.

Please contact our social media team for assistance. We can be reached at social@zazzle.com.

We look forward to assisting you further

Thank you,

Jordan

Rated 4 out of 5 stars

It was good

It was good. I'm not the most tech-savvy, so it took a while but I got what I wanted eventually. It's a little pricey though.

March 25, 2026
Unprompted review
Rated 3 out of 5 stars

I didn't realize how small they were

I didn't realize how small they were. Disappointed with the size.

March 31, 2026
Unprompted review
Zazzle logo

Reply from Zazzle

Hello Mel!

We are sorry to hear that you were unhappy with your order. We would love to make this right! Please reach out to social@zazzle.com and we would be happy to help!

Thanks

Zazzle

Rated 3 out of 5 stars

The invitations weren’t as high quality…

The invitations weren’t as high quality as I expected. Looked like something I could have printed myself on my own printer. Staples/Fedex are would have done a better more high quality job.

March 31, 2026
Unprompted review
Zazzle logo

Reply from Zazzle

Hello Che!

We are sorry to hear that you had this experience with us. We would love to make this right! Please email us at social@zazzle.com and we would be happy to help!

Thanks,

Zazzle

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