Zeek Reviews 

I had more than £90 worth of credit that had disappeared from my account. Having emailed Zeek, they got back to me within minutes and were able to sort out the problem - frustrating that the credit disappeared, but good customer service to get back so quickly and deal with the issue.

Good helpful customer service, thank you.

I'm enjoy to purchase on Zeek. Zeek Team, you are very friendly. Thanks so much

Works well. Great customer service .

Bought 3 psn gift cards from them tonight and all three were invalid my roommate also bought 2 Google play gift cards and a Xbox gift card and all three of those were invalid this is uncool and I feel like we got ripped offREPLY:I got my codes though and they were all invalid so are you saying they wont be valid until you process my order cause if thats the case why give me the codes in the first place

Paid for a gift voucher back in November for a Christmas present. No voucher has ever arrived although Christmas came and went! Numerous emails back and forth with Jade who fails to grasp the facts that i still haven't received my voucher. Their website is continually down or the log in section not working so am unable to check the progress. Appalling service. Will not be using again. Avoid this site.

Total rubbish the hoops needed to jump though for a 7% discount used to be good I need to verify myself why ?? My card should be enough verification ??? However I complied with the request but still was. Not sort ed even though I was advise it was the top up money was released in my account after 2 days and 10 emails then I went to buy 2 x gift cards only to be told need to be verified most upset !!! I been a customer 2 years ?? What the hell most disappointed

Got a bad experience, bought a steam gift card and it was an invalid one... No contact from their staff, not the best Christmas gift...
Edit: The issue resolved with the helpful Customer Support, still Christmas gift didn't pan out....

As much as my initial experience was not a good one, the customer service I received to resolve my problem was spot on.

Stephanie was quick to respond and gave me a perfect resolution to the issue. The only thing stopping this being 5 stars is not the level of service I received but the fact there was no instant customer service option (webchat or phone) and the T's & C's could do with being updated to include unused credit refunds.

This morning my balance was £23 now its zero!? please sort this out!

Lost all my money and they ignore all requests for it back. Do don't recommend at all!! Thieves!

I bought a Ticketmaster e-voucher worth £100 and when I went to use it kept coming up with payment issues until I checked the Ticketmaster gift card balance checker and it said it had £0.00 on there! Literally, £97 lost on an empty voucher and nobody to contact about it. I've filled in a form on the website and am currently waiting for a response

Very very dissapointed

I had an issue with receiving my code for an iTunes e-gift card. I contacted Zeek support and this issue was dealt with promptly. Excellent service! Would definitely recommend them to anyone.

very terrible company, I was a big customer to zeek. Found out a lot of traps, you will lose the money and time in Zeek. A so-called zeek shop just disappears with my Argos e-vouchers. Avoid it to save time and money. Still waiting for my boots voucher which saves just one pound and pays two pounds for delivery and handling. What a stupid idea!

Tried to put money into my account, took the money from my bank but did not issue my funds have now sent a photo of my ID (even tho I have used the site before) still awaiting reply but the item I was buying is now sold out no contact number to call & will now probably have to wait a week to get my money back. Had trouble with my last purchace too so will not be using again

The order does not always go through to your 'wallet' which has caused me to have to purchase products with cash. Zeek does not offer refunds and service is not 'helpful' but more direct

Voucher sold within a day but their 7 business day payment timeframe is extremely poor particularly when nearly all their competitors do same business day. They quote this is to keep the marketplace safe for buyers and sellers. What nonsense. The suspicion is they profit from this delay (interest?) via some method. Their competitors offer plenty "safe environments for buyers and sellers" but Zeek will not give a straight answers to why their payment timeframes are so bad. Instead they insult people's intelligence with the above mentioned "reason". If you can wait quite a while for cash Zeek are probably worth a shout. If you cannot, avoid them completely.

Tried to use the 1 year money back guarantee and found out its a fake guarnatee. Apparently it covers you:

- if you get the wrong item (I expect this when I shop online to get what I ordered or my money back),
- a refund if item is not received in 30days of purchase - why is this part of the 1 year money back guarantee?
- Items with an inaccurate balance - of course if its wrong I want my money back. Even without your guarantee I will get my moneyback as you legally would owe it
- Inactive items - same again

What a rubbish 1 year money back guarantee. In fact is this not miss-selling? Who would buy from a company that would not reimburse for not sending your item or sending the wrong item or it being defective?

UPDATE:
In response to your reply you have not addressed my concern. Instead you said I am wrong but as a one off will refund as a courtesy. This is despite me sending you your wording saying cineworld can be used in store and online. You ignored that a relied on a contradictory term in the same area.

You can save more in your shopping by using this website! I had a problem with one voucher code and the team resolved it quickly so great customer service!