ZEISS Group Reviews 167

We bought 6 month back and couldn't find any difference,after one month again we have change in power both the eyes,but not ready to accept that.while buying they said 0.5 to above within 6 mth replacement warranty,but when changes happen they said above 0.75 only replacement.so sad

I really enjoyed being into this group

I have contacted Zeiss directly and the lens seller in Konz RlP that while in Switzerland somehow the protection layer from direct sunlight got deteriorated. Local Zeiss dealer confirmed issue and advised to contact manufacturer and dealer.
None of the above replied ever!
Last email August 2025!
So much for the extraordinary reputation and warranty. It only last as long as you are in the dealership and you settle the bill...really shameful! Never will spend so much money for crap lenses and fuelstation quality customer care!

Ordered a £200 new pair of lenses and they graffiti it with two very noticiable large stamps on ziess on the lenses completely without your permission. Its absolutely unacceptable. I dont want to buy two lenses with massive branded stamps on them. No notification nothing just send you the lenses with these stamps. Avoid at all costs.

I am extremely disappointed with this €850 Zeiss lens. It failed after only 3.5 years of light, careful use in a studio environment. Despite never being dropped, the internal failure was quoted at €400 for repair in Germany. To make matters worse, I was charged €80 just to have the lens inspected and shipped back to me unrepaired.

A premium brand should offer more than 3 years of life. The lack of local service and the high cost of "inspection fees" makes owning this lens a massive financial risk. I will not be buying Zeiss again.

Targeting me for looking for lenses with non-stop ads all over the place. How about 1 star?

I bought binoculars they work well but Zeiss have taken over 2 months and still haven't paid me the cashback amount. Seems they can't be trusted.

My recent experience with Zeiss lenses and their customer service has been profoundly frustrating and insulting. I ordered a Pistachio tint directly from their colour book which was shown to me in person, only to receive lenses that did not match their own sample. They claimed this was too difficult, yet they have the same in their own showroom and proudly displayed in all of their colour books online and in house. The sets I was given weren’t just a little different, they were wildly different from the sample… Two sets of lenses were wildly different… The second set look like something from a cheap pair of children’s sunglasses.

What followed was over two months of communication failures: emails went unanswered, promises of updates or refunds never materialised, all dismissed as "miscommunication" but feeling like deliberate obfuscation.

When the issue finally reached upper management, who I had to contact in a last ditch effort to try and get some communication, it started well with an investigation. They initially had good feedback and I was offered another set of lenses which they specified couldn’t be a tint, so I asked about PhotoFusion X – for which I explicitly offered to pay the difference if it was more than expected – this triggered an alarming response. Upper management cited "concern" over my request, implying it would force a review of their "friends & family" offer I’d used to purchase the lenses. This felt like an unwarranted assignment of blame for their internal production failures and communications breakdown.

Right now, I’m not even getting responses to valid questions about what led to their childish blame pushing. These are Director and Manager level staff, so it seems the issues are stemming from the top down. They don’t seem to be the professional company they portray themselves to be. They even wen’t so far as to state that this sort of order is not ‘profitable’ for them, like I should be on my knees begging for more insults and lacklustre communications.

From a customer's perspective, clearer communication regarding product capabilities (especially for "standard" vs. "custom" tints) and consistent follow-through on promised updates are essential. A more transparent and less punitive approach to customer inquiries, even those involving higher-end products or "friends & family" schemes, would also greatly enhance the customer experience and prevent perceived blame-shifting.

For years, I have been a devoted user of Zeiss products, extensively utilizing their photographic lenses in my professional work and holding the brand in immensely high regard for its quality and innovation. This recent experience, however, has profoundly shattered that long-standing respect and trust. It's truly disheartening to see a brand I admired so deeply handle a customer issue in such a frustrating and ultimately, disrespectful manner. Especially when the whole issue has been internal failures.

I bought a pair of Zeiss sunglasses. The screw lost and leg dropped after 2 month light use. The retailer and Zeiss company have no warranty for their product. I tried to contact Zeiss and got no response. Don't be fooled, it is NOT that old German company anymore.

Contacted zeiss in search of eyecups for a 1970ties binoculars. They emailed me back the next day and send me 2 new eyecups, for free. Now that's great customer service!
It is an honour to use there optical wonders of engineering. I have a number of their historical products. Camera lenses (hasselblad and rolleiflex) and a great pair of binoculars now.

Just purchased new varifocal lenses with Photofusion x in grey. Vision is fine but very disappointed with the transition of the lenses. They don’t get very dark and are not as dark as my old pair of Zeiss lenses with Transitions from about 5 years ago or my last pair of Essilor that had the extra coating and could be used for driving, about 3 years old. The tint is so pale that I asked my optician to send them back to Zeiss for checking. They just sent them back saying they are performing as expected. Well they are not performing as well as I expected. Do not believe all the marketing hype about Zeiss Photofusion X.

Zeiss lenses in Dubai is a scam, they made so many mistakes in my order , wrong IPD and wrong axis ..I couldn't see with them..they argued and didn't want to correct their mistakes..Later on I wanted to try them again , I thought may be they improved..They refused to make the new lenses for me as a retaliatory measure !!! I have never seen such bad unprofessional service..no wonder more than 65% of their reviews are 1 star only.. Zeiss in Germany should seriously look at this matter , they re tarnishing their name in Dubai

Two months and counting waiting for Zeiss to cut and glaze my lenses correctly. My prescription will probably be out of date by the time they get it right. What happened to this once great brand?

0 support. False positive experiences.

I love my ZEISS spectacle lenses. It is comfortable on my eyes and looks great too - no bad reflections.

Absolutely amazing products and services.

I fell for the Zeiss advertising and paid €900+ for two pairs of varifocal glasses. I returned them as I could not see clearly with them. They were replaced after a week and seemed somewhat better. However I find them very smeary which means that against the sunlight it is difficult to see.
As for reading in my smartphone I find my old glasses non Zeiss better.
I don’t see any point in returning again as I believe that is the way Zeiss glasses are.
I do clean all the time but still smeary.

I purchased a Secacam 7 trail camera, the camera it’s self was good quality however despite the pretty (and misleading) picture on the box apparently it’s going to cost me between 10 and 20 pounds a month to get the captured images to my phone! It’s a subscription based scam, imaging paying that to see what’s on your doorbell or the camera looking at your dog sleeping all day! Even if you put in your own SIM card it won’t work because of their proprietary system. I thought I’d try paying for a “service plan” just to get this one project done but the website would not let me buy one, I did contact customer *help* in Germany and the UK but got no help whatsoever and was told to send an email in which I did but still got no response, now given that all I’m trying to do here is grudgingly give them money at what point do you put this thing back in the box and return it as not fit for purpose?

Eye caps of binoculars were broken after 6 years of use.
Contact parts department and got sent 2 new caps free of charge in 2 weeks.
Perfect service!
Thank you Zeiss!

False claims regarding their eyecare coatings. False promises regarding their 12 months satisfactory warrantee. Zero customer support. Tried to reach out multiple times, never got a single reply. People in the physical store weren't helpful, neither. Dinosaur company with insane profit margins, and zero customer care. Hope there will be more DTC brands in the future to leave this legacy company in the past.