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Zen Educate Reviews 1,796

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 360 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly and supportive staff who genuinely care and make them feel valued. The service provided is often described as professional and efficient, with many appreciating the personalized approach to finding suitable work and accommodating preferences. The app is a standout feature, noted for being practical, modern, and very easy to navigate, making job management straightforward and eliminating the need for frequent phone calls. However, some people mentioned that the personal touch with agents was lost, leading to feelings of being just a statistic and missing out on work if not quick enough to respond on the app. A few other people also felt that communication could be difficult, with some experiencing unreturned emails or difficulties reaching staff by phone. There were also instances where customers felt unprepared for assignments or had issues with promised long-term roles not materializing.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, often praising their helpfulness, professionalism, and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the app's ease of use,... See more

Service

Users describe positive interactions with service, highlighting the professionalism and support received.... See more

Customer service

Consumers find customer service to be positive, with many expressing appreciation for the exceptional support... See more

Application

Customers had positive experiences with the app, finding it easy to use, convenient, and well-organized for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

If you are thinking about choosing a new supply agency to support more flexible working opportunities - look no further! Very friendly team - able to accommodate your teaching preference like specifi... See more

Rated 5 out of 5 stars

I have had a very positive experience with Zen Educate. I really appreciate that everything is done digitally, which makes the whole process simple, efficient, and easy to manage. I especially lo... See more

Rated 5 out of 5 stars

Zen is a great supply agency to work with. The consultants are really helpful and respond to any correspondence, quickly and efficiently. The app is really easy to use and provides the user with usefu... See more

Rated 5 out of 5 stars

Hi, this is Saleha Zainab from Zen Educate. I'm thrilled to share my experience after working with them for a couple of months. Honestly, Zen Educate is the best company I've worked with in this fie... See more


Company details

  1. Recruitment Service

Written by the company

Zen Educate is a digital staffing platform that connects teachers, teaching assistants, SEN TAs, cover supervisors, and early years educators directly with schools - without expensive agency fees. Sign up, get vetted, set your preferences, and get smart-matched to daily supply, long-term, or permanent roles across London, Manchester, Birmingham, Liverpool and more. Schools save money. Educators earn more. Subscribe for tips on supply teaching, career development, and education staffing. Get in touch: www.zeneducate.com/contact-us


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Was with these people since it was Opus…

Was with these people since it was Opus then became Zen. Worked as a TA in Cornwall at various schools.
Still running after these people for my p45 as I quit them over a year ago.
Social media conversations asking them for my p46 but nothing I’ve tried phone calls to them and nothing emails and nothing.
To anyone don’t bother

November 16, 2025
Unprompted review
Zen Educate logo

Reply from Zen Educate

Hi Christel, thank you for your feedback. We strive to provide educators with an exceptional service and clearly we fell short here. We have been in contact to make this right and to help you obtain your p45 from your payment provider. Please reach back out to us so we can support you further. Best wishes, Zen Educate

Rated 5 out of 5 stars

Thoroughly recommend

I have only been with Zen Educate for a short time but so far the service has been exemplary. The account managers are easy to contact and have all been very supportive and friendly so far. The onboarding process was very quick and easy and I was matched with a school almost immediately.

November 14, 2025
Rated 5 out of 5 stars

A Great Company To Work For!

All the staff I have worked with at Zen have been very positive, friendly and professional. It makes life so easy and allows me to not feel guilty when I say no to work. If you want or need flexibility, then Zen are the company to work for.

November 12, 2025
Rated 2 out of 5 stars

Better when it was Aquinas

I find since Aquinas ( my former agency) got taken over by Zen, my experience overall has been poor. Whereas I had regular bookings with Aquinas, work has been infrequent. Ther personal touch with agents has been lost and we are just a stat at the end of their whacomole style portal. If you don’t hit the button first for work ( which is often hard if you are in school and not allowed to have the phone out), then you tend to miss out on work. Sometimes you could just be trying to look up the route and by the time you go to accept, the booking is gone. I personally, have not enjoyed being a part of Zen and I’m a seasoned supply with many years of experience across a number of agencies.

November 12, 2025
Zen Educate logo

Reply from Zen Educate

Hi SH, we strive to provide educators with an exceptional service and clearly we fell short here. We'd love to make it up to you. If you drop us an email on support@zeneducate.com, we'd love the chance to make it right.
Best wishes, Zen Educate

Rated 3 out of 5 stars

Supply work through Zen

Accepting requests through the app is useful. However, you can’t block out half days, only full days if you are available for a partial day. This could be better.
Work has been slightly less than expected in volume. Generally supportive team but some discrepancies in approach and understanding, at times.

November 11, 2025
Rated 1 out of 5 stars

I will be deleting my account,

I will be deleting my account. Was promise a long term role at a school for september, only for them to tell me, the school no longer needs a supply teacher. Since then, These people can not help me find a long term supply role. Thus, they have stopped contacting me, but are constantly viewing my online dbs over 100 times, for reasons i don't know why.

September 1, 2025
Unprompted review
Zen Educate logo

Reply from Zen Educate

Hi Ozz, Thank you for your feedback. We'd love to connect with you to discuss your queries around work. We strive to provide an exceptional and fair experience to our candidates, and clearly we didn't hit the mark here. If you drop us an email on support@zeneducate.com, we'd love the chance to make it right.
Best wishes, Zen Educate

Rated 5 out of 5 stars

New to supply work.

I am very new to supply after working 30 years in education. Once i had finished the sign up process with help from James Turner, I have been happy with how convenient it has been to be supplied with work and I feel that Beau Watson has listened to my preferences and has gone out of his way to find work for me and kept me informed every step of the way.
Thank you.

November 10, 2025
Rated 4 out of 5 stars

Efficient app

I like the app which is generally easy to use and the school information is clear and useful. the calendar tool is very useful. Supply requests are set to my stated criteria but you have to be quick!

November 10, 2025

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