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Zen Educate Reviews 1,796

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 360 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly and supportive staff who genuinely care and make them feel valued. The service provided is often described as professional and efficient, with many appreciating the personalized approach to finding suitable work and accommodating preferences. The app is a standout feature, noted for being practical, modern, and very easy to navigate, making job management straightforward and eliminating the need for frequent phone calls. However, some people mentioned that the personal touch with agents was lost, leading to feelings of being just a statistic and missing out on work if not quick enough to respond on the app. A few other people also felt that communication could be difficult, with some experiencing unreturned emails or difficulties reaching staff by phone. There were also instances where customers felt unprepared for assignments or had issues with promised long-term roles not materializing.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, often praising their helpfulness, professionalism, and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the app's ease of use,... See more

Service

Users describe positive interactions with service, highlighting the professionalism and support received.... See more

Customer service

Consumers find customer service to be positive, with many expressing appreciation for the exceptional support... See more

Application

Customers had positive experiences with the app, finding it easy to use, convenient, and well-organized for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

If you are thinking about choosing a new supply agency to support more flexible working opportunities - look no further! Very friendly team - able to accommodate your teaching preference like specifi... See more

Rated 5 out of 5 stars

I have had a very positive experience with Zen Educate. I really appreciate that everything is done digitally, which makes the whole process simple, efficient, and easy to manage. I especially lo... See more

Rated 5 out of 5 stars

Zen is a great supply agency to work with. The consultants are really helpful and respond to any correspondence, quickly and efficiently. The app is really easy to use and provides the user with usefu... See more

Rated 5 out of 5 stars

Hi, this is Saleha Zainab from Zen Educate. I'm thrilled to share my experience after working with them for a couple of months. Honestly, Zen Educate is the best company I've worked with in this fie... See more


Company details

  1. Recruitment Service

Written by the company

Zen Educate is a digital staffing platform that connects teachers, teaching assistants, SEN TAs, cover supervisors, and early years educators directly with schools - without expensive agency fees. Sign up, get vetted, set your preferences, and get smart-matched to daily supply, long-term, or permanent roles across London, Manchester, Birmingham, Liverpool and more. Schools save money. Educators earn more. Subscribe for tips on supply teaching, career development, and education staffing. Get in touch: www.zeneducate.com/contact-us


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Provides consistent opportunities

A good team that helps regarding opportunities and also try to line up your aims to potential roles. I’ve had most of my teaching experience with Zen. Aim for longer placements but I know that’s a bit more difficult

December 1, 2025
Rated 5 out of 5 stars

Zen is a great supply agency to work…

Zen is a great supply agency to work with. The consultants are really helpful and respond to any correspondence, quickly and efficiently. The app is really easy to use and provides the user with useful information about schools, including a link to maps. The daily rate is really competitive and there is no requirement for teachers to fill in timesheets as this is done automatically.

December 1, 2025
Rated 5 out of 5 stars

Zen Educate are great

Zen Educate is great, always they have got something for you to work and very helpful. I just started not long ago the account manager is very nice always there for you it’s easy to connect.

November 28, 2025
Rated 5 out of 5 stars

The team at Zen are very friendly and…

The team at Zen are very friendly and supportive and helped in processing my application as fast and efficient as possible, especially Jess who was very kind and helpful, I would 100% recommend Zen education

November 27, 2025
Rated 5 out of 5 stars

Thank you Zen!

Zen staff are kind, helpful and very approachable. Zen have secured me work near to my home. Contact details of the school placement is available so to request work in advance if requited. This has helped me to deliver more effective lessons, so to help students progress further. Thank you Zen. I have already recommended you to other teachers considering supply!

November 24, 2025
Rated 4 out of 5 stars

Good company

Fairly quick onboarding process and clear information from recruiters. Could do with more guidance about the first day on the job beforehand.

November 24, 2025
Rated 1 out of 5 stars

This has been my most terrible…

This has been my most terrible experience with the an employment agency. These people gave me a late call for a role and then decided to change the pay as though I had arrived hours late to the booking. I worked with them on only three occasions and each time there was a discrepancy with the pay and I had to chase them about it. On all three occasions the pay came into my account very late and I had to chase them on one occasion get paid at all. They tried to book me the following week having not paid me the previous. Never again. This has been an awful experience. I will be checking other reviews to see if others have been through the same. I suspect it has. I will be going to ACAS.
I called Zenn and spoke to one of their representatives, on 21 November 2025, and she said “well look, its 4pm on a Friday evening!” That was her “professional response!”. How can you speak to your staff like that?
Zenn have responded to my review below, but embarrassingly for them, they aren’t even clear of the role I mainly referred to in this review. I worked for zenn on Thursday 13th and Friday 14th of November. On Thursday they sent a request. At 9:10 (and I will post the time stamp on my call list) they called me on the phone thanking me for taking the late booking. I told them I was unable to reach the booking before 9:50 because of the late call. They later sent me a text, after I had worked all day to say that because I had arrived after 8:15am they could not pay me for the whole day.
The previous week, i was booked but did not work because they failed to pay me for the work I had done the week earlier.
Coming back to 14 November 2025. Zenn booked me to work at a school that has two sites. I areived at the incorrect site but quickly made my way to the correct site. Upon arrival I explained to the receptionist what had happened. She said “many of their new staff accidentally end up at the other site, and she made note of it. I was not an hour late. So please tell me how I have not even been paid for half a days work? Explain that Zenn. I will post the payslip also.

November 21, 2025
Unprompted review
Zen Educate logo

Reply from Zen Educate

Hi Natalie, we have reached out to you to address your queries, and hope to connect with you soon. For the role in question, our bookings clearly state a school's address, and unfortunately you arrived at the wrong site initially, and then travelled to the correct site later. Your late arrival at the correct site was reflected by the school in your timesheet for that week. In regards to pay, payroll is processed weekly by our umbrella partners on Fridays for work completed in the previous week, and pay arrives into your account at any point during that day. Best wishes, Zen Educate

Rated 5 out of 5 stars

Easy app to use

The zen app is easy to use and once you’ve a booking all the information is there, such as the time and maps. There are training programs to keep you up to date and helpful. From what I have experienced the payroll umbrella company is also easy and accessible.

November 21, 2025

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