Zenith airport parking 

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Rated 2 out of 5 stars

Would not recommend this company. I called 30 mins before I arrived as requested and then had to call 4 times to find out where they were. The delay meant I had to pay extra on my car parking ticket.... See more

Rated 5 out of 5 stars

Though car drop was concerning as the person to pick the car delayed in coming, however our return was really great as the car arrived early enough. Shout out to MOHAMMED who made our experience great... See more

Rated 1 out of 5 stars

The most useless company I have dealt with. Booked it as drop the car and get a minibus transfer to the airport as I do not trust meet and greet companies and their drivers. On arrival found this was... See more

Rated 1 out of 5 stars

Please do not use this company and spend a little extra with someone like Maple parking, as you truly do get what you pay for. They almost made me miss my outgoing flight from Heathrow, and on... See more

Company details

  1. Valet Parking Service
  2. Parking Lot

Written by the company

· HASSLE-FREE MEET& GREET SERVICE AT LONDON HEATHROW AIRPORT · ULTIMATE CONVENIENCE - NO TRANSFERS - NO SHUTTLE BUSES · SECURE FENCED COMPOUND · HIGHLY TRAINED DRIVERS · OUR DRIVERS ARE FULLY INSURED TO DRIVE YOUR VEHICLE · SIA SECURITY WITH GUARD DOGS · 24/7 CCTV SURVEILLANCE IN OPERATION · GUARANTEED PROFESSIONAL & RELIABLE SERVICE


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All reviews

(1,051)

29 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent

Absolutely perfect. So easy we parked up met the guy gave him keys and that was it. Same picking up. Supper easy and nice guys. Very reasonable costs too. Thanks guys.

September 3, 2023
Unprompted review
Rated 1 out of 5 stars

I'm not one for writing reviews but…

I'm not one for writing reviews but felt compelled to share my experience, mainly to emphasise that you should always check your car before you drive, and if you are not sure on anything get a PROFESSIONAL CAR MECHANIC TO MAKE SURE ITS IN WORKING ORDER, not a parking attendent. I would award this company 0 stars for the drop off and 2 stars for the return. So, in conclusion, it's 1 star, especially given they didn't even recognise me upon my return after dropping off my car. Upon arrival with my car, I'd given my usual 20 minutes notice, only to be informed that one typically needs to ring 30 minutes ahead. This was whilst en route to Terminal 5. When we arrived, all seemed well. The gentleman took my key, handed me my paper, and instructed me accordingly. I then sorted the necessary parking payment for his exit. But, when I presented it, he told me he couldn’t take my car. His reason was that my tyres appeared overly worn and thus illegal. I challenged this, as I'd recently had them inspected, but he was unyielding. This, mind you, was late afternoon at 4:30pm. My family, laden with five suitcases, stood there, utterly bemused, furthermore we had a flight to catch in 1 and a half hours, so were pretty pressed for time. He insisted I make my own arrangements and returned my key. My only recourse was quick thinking. I asked if I could contact a friend, a mechanic, to verify my tyres’ condition. He stated he needed an email confirmation, recounting past troubles with the police which affected his licence and cost him penalty points. When I enquired if he had expertise in vehicles, he grew irate, clearly out of his depth and neglecting the issue. He certainly had no formal qualifications to deem my tyres illegally worn. Fortunately, my friend assessed my tyres via WhatsApp images and a video, then emailed confirmation of their legality. But the initial stress and chaos were immense. I would have understood his caution had he been qualified to judge, but he wasn’t. We relied on a mechanic’s validation. I shudder at the thought of our predicament had we not had that lifeline! Their service offers no assurance that they will, in fact, accept your vehicle. Their discretion should be based on accurate knowledge. Picking up, however, was straightforward. We rang upon landing and our car awaited, issue-free. I can't ascertain if the attendant felt shame or was in a rush, but he skipped a vehicle check, handed my key back, and hurried off, claiming he needed to leave. Based solely on this, I'd steer clear of this firm in the future. Absolute cowboys. I wouldn’t want to endure such an ordeal again!

August 22, 2023
Unprompted review
Zenith airport parking logo

Reply from Zenith airport parking

Hi Mr Peter,
Thank you for your feedback.
Your tyre was worn out from side therefore driver refused to collect it, as all our divers are advised not to pick any vehicle which is not road worthy, anyone who have passed their driving test knows the difference between worn and unworn tyres and can judge if legal or not, you do not have to be professional. It was your responsibility to assure the tyre was ok and road worthy.
The emailed we requested was for driver safety, in case if driver was stopped by the police he could present that to police to insure that garage have passed it and claimed it to be road worthy.
The email from your friend stated clearly the tyre is OK and will pass MOT with advisory which proves the tyre was worn out otherwise he wouldn’t mention passing mot with advisory. (I am surprised they sent an email stating it was legal even though the threads could be seen from the side of both front tyres).
In terms of recognising you is impossible as there are hundreds of customers to deal with and no one can remember every individuals, every customer has to recognise there vehicle and present the return slip to driver so the vehicle can be handed over.
Refer to T&C, which explains everything.
We aim to check every vehicle at the time of collection making sure the vehicle is road worthy and note all the damaged.

Kind regards

Admin

Rated 5 out of 5 stars

No. 1

Amazing service from the team at Zenith again as usual. I have used them when flying from Heathrow for the last three or four years and have never been disappointed. Friendly, personal company and quick responses on drop off and collection. Five stars.

August 30, 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Everything went as according to plan, no long waits for drivers at departure or arrival. Driver's were polite and courteous! Will definitely use again.

August 30, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing experience

Amazing experience.
From parking my car
To collecting my car .more of a personalised service.
Good response on phone when dropping my car .
Collecting my car was very easy and was on time .
5******.
Will be using the service again .

August 20, 2023
Unprompted review
Rated 1 out of 5 stars

Damaged car and poor customer response

I dropped off my car at Heathrow terminal 2 on 4-jul and picked up my car on 17-aug. During drop off, I asked if a photo was needed to be taken and I was told not necessary. At the time of pick up I was told that the back passenger tyre was punctured and they have replaced it. I paid £60 for this and then picked up my car from terminal 2 level 4 carpark. The tyre pressure monitoring system in the car display wasn't picking up the new tyre's pressure at all! When enquired over phone, shortly after I left the airport, I was told that it could be a loose connection and why don't you fix it yourself if you know! I wanted to know what the garage exactly did, but never got an answer for it.

On my way from Heathrow to home, the car radio wasn't clear. I then realised, that the antenna was missing from the top of the car. The name of the car is TIVOLI. The 'T' and the last 'I' were peeled out from the boot cover. Also, the back wiper has been damaged.

With all these, they wouldn't respond over phone and will take ages to respond via email. The standard response was send us photos before and after damage. I did not take a photo before damage, but sent them the photo of the damage. I also asked them to use their cctv footage as evidence for proof before damage and haven't heard from them since. I will update on how this goes, but, overall apart from a quick drop off and pick up nothing was upto the standard. Extremely poor service and response.

August 17, 2023
Unprompted review
Zenith airport parking logo

Reply from Zenith airport parking

Hi Mr Sanjay
Thank you for your feedback.
I am sorry to hear that you had disappointed with the service.
It was your responsibility to inspect your vehicle at the time of collection and notify any damage to the driver, which you did not and few hours later, you called and stated there is damage on the vehicle.
I have checked CCTV footage and your vehicle came in to our compound and was parked until you came back, the vehicle was untouched or moved at the period you were away.
It takes time to check over a month footage therefore it took longer in emailing.
Our compound is covered with CCTV and security, no one is allowed in.
We asked you for the photos of the vehicle, which has not been received till date by you and it is impossible to proof that the damage was occurred by us while the vehicle was in our care.
It is obvious that any driver or a staff would not remove your antenna or embedded letters from the vehicle, your tyre had slow puncture which phone handler informed you and you requested for tyre changed which was done by the garage.

Kind regards

Admin

Rated 4 out of 5 stars

A tale of 2 halves! It was easy to find where we needed to…

It was easy to find where we needed to leave the car. We phoned 30 mins prior to arriving as requested. Once we arrived though it took the driver another 45 mins to greet us so we paid £9 parking charge instead of £6. On the way home Zenith greeted us as soon as we arrived at the car park. This was great and we paid a £6 parking charge instead. Thank you.

August 24, 2023
Unprompted review
Rated 5 out of 5 stars

Very fast drop-off

Very fast drop-off. Called upon landing and then again in baggage, as instructed. Wait time of about 3 minutes in the short stay car park. Very polite and friendly driver. We left a couple of valuables in the car, these were safely looked after and handed to us personally on our return.

August 21, 2023
Unprompted review

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