Would not recommend this company. I called 30 mins before I arrived as requested and then had to call 4 times to find out where they were. The delay meant I had to pay extra on my car parking ticket.... See more
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See what reviewers are saying
Though car drop was concerning as the person to pick the car delayed in coming, however our return was really great as the car arrived early enough. Shout out to MOHAMMED who made our experience great... See more
The most useless company I have dealt with. Booked it as drop the car and get a minibus transfer to the airport as I do not trust meet and greet companies and their drivers. On arrival found this was... See more
Please do not use this company and spend a little extra with someone like Maple parking, as you truly do get what you pay for. They almost made me miss my outgoing flight from Heathrow, and on... See more
Company details
Written by the company
· HASSLE-FREE MEET& GREET SERVICE AT LONDON HEATHROW AIRPORT · ULTIMATE CONVENIENCE - NO TRANSFERS - NO SHUTTLE BUSES · SECURE FENCED COMPOUND · HIGHLY TRAINED DRIVERS · OUR DRIVERS ARE FULLY INSURED TO DRIVE YOUR VEHICLE · SIA SECURITY WITH GUARD DOGS · 24/7 CCTV SURVEILLANCE IN OPERATION · GUARANTEED PROFESSIONAL & RELIABLE SERVICE
Contact info
Breach of guidelines
Excellent
Absolutely perfect. So easy we parked up met the guy gave him keys and that was it. Same picking up. Supper easy and nice guys. Very reasonable costs too. Thanks guys.
Everything was smooth and good during…
Everything was smooth and good during the drop off and the pickup and the communication was great for any questions
I'm not one for writing reviews but…
I'm not one for writing reviews but felt compelled to share my experience, mainly to emphasise that you should always check your car before you drive, and if you are not sure on anything get a PROFESSIONAL CAR MECHANIC TO MAKE SURE ITS IN WORKING ORDER, not a parking attendent. I would award this company 0 stars for the drop off and 2 stars for the return. So, in conclusion, it's 1 star, especially given they didn't even recognise me upon my return after dropping off my car. Upon arrival with my car, I'd given my usual 20 minutes notice, only to be informed that one typically needs to ring 30 minutes ahead. This was whilst en route to Terminal 5. When we arrived, all seemed well. The gentleman took my key, handed me my paper, and instructed me accordingly. I then sorted the necessary parking payment for his exit. But, when I presented it, he told me he couldn’t take my car. His reason was that my tyres appeared overly worn and thus illegal. I challenged this, as I'd recently had them inspected, but he was unyielding. This, mind you, was late afternoon at 4:30pm. My family, laden with five suitcases, stood there, utterly bemused, furthermore we had a flight to catch in 1 and a half hours, so were pretty pressed for time. He insisted I make my own arrangements and returned my key. My only recourse was quick thinking. I asked if I could contact a friend, a mechanic, to verify my tyres’ condition. He stated he needed an email confirmation, recounting past troubles with the police which affected his licence and cost him penalty points. When I enquired if he had expertise in vehicles, he grew irate, clearly out of his depth and neglecting the issue. He certainly had no formal qualifications to deem my tyres illegally worn. Fortunately, my friend assessed my tyres via WhatsApp images and a video, then emailed confirmation of their legality. But the initial stress and chaos were immense. I would have understood his caution had he been qualified to judge, but he wasn’t. We relied on a mechanic’s validation. I shudder at the thought of our predicament had we not had that lifeline! Their service offers no assurance that they will, in fact, accept your vehicle. Their discretion should be based on accurate knowledge. Picking up, however, was straightforward. We rang upon landing and our car awaited, issue-free. I can't ascertain if the attendant felt shame or was in a rush, but he skipped a vehicle check, handed my key back, and hurried off, claiming he needed to leave. Based solely on this, I'd steer clear of this firm in the future. Absolute cowboys. I wouldn’t want to endure such an ordeal again!

Reply from Zenith airport parking
Excellent time and no hassle .
Excellent time and no hassle .
Professional and efficient
No. 1
Amazing service from the team at Zenith again as usual. I have used them when flying from Heathrow for the last three or four years and have never been disappointed. Friendly, personal company and quick responses on drop off and collection. Five stars.
Fantastic airport parking
Very helpful, prompt and lovely drivers. I would definitely use them again.
They answered the phone
They answered the phone, answered the questions and did what they promised. Excellent job well done
Great service
Everything went as according to plan, no long waits for drivers at departure or arrival. Driver's were polite and courteous! Will definitely use again.
Very friendly on time and good service…
Very friendly on time and good service will go again and again 👍 😀 👌
Excellent service
Amazing experience
Amazing experience.
From parking my car
To collecting my car .more of a personalised service.
Good response on phone when dropping my car .
Collecting my car was very easy and was on time .
5******.
Will be using the service again .
Very good service and reliable
Very good service and reliable. Habib was really helpful. Definitely all my future bookings will go through them
Damaged car and poor customer response
I dropped off my car at Heathrow terminal 2 on 4-jul and picked up my car on 17-aug. During drop off, I asked if a photo was needed to be taken and I was told not necessary. At the time of pick up I was told that the back passenger tyre was punctured and they have replaced it. I paid £60 for this and then picked up my car from terminal 2 level 4 carpark. The tyre pressure monitoring system in the car display wasn't picking up the new tyre's pressure at all! When enquired over phone, shortly after I left the airport, I was told that it could be a loose connection and why don't you fix it yourself if you know! I wanted to know what the garage exactly did, but never got an answer for it.
On my way from Heathrow to home, the car radio wasn't clear. I then realised, that the antenna was missing from the top of the car. The name of the car is TIVOLI. The 'T' and the last 'I' were peeled out from the boot cover. Also, the back wiper has been damaged.
With all these, they wouldn't respond over phone and will take ages to respond via email. The standard response was send us photos before and after damage. I did not take a photo before damage, but sent them the photo of the damage. I also asked them to use their cctv footage as evidence for proof before damage and haven't heard from them since. I will update on how this goes, but, overall apart from a quick drop off and pick up nothing was upto the standard. Extremely poor service and response.

Reply from Zenith airport parking
Great service would recommend
Very good service provided by Habib who went above and beyond to make this booking hassle free. Definitely recommend and will use again.
Habib is very helpful he provides a…
Habib is very helpful he provides a great service. The price is very reasonable. My car was still in the same condition as when I left it. Will definitely use this company again!
Lovely and friendly service
Lovely and friendly service
Highly recommended and introduce to friends 🩷
A tale of 2 halves! It was easy to find where we needed to…
It was easy to find where we needed to leave the car. We phoned 30 mins prior to arriving as requested. Once we arrived though it took the driver another 45 mins to greet us so we paid £9 parking charge instead of £6. On the way home Zenith greeted us as soon as we arrived at the car park. This was great and we paid a £6 parking charge instead. Thank you.
Very good customer service
Very fast drop-off
Very fast drop-off. Called upon landing and then again in baggage, as instructed. Wait time of about 3 minutes in the short stay car park. Very polite and friendly driver. We left a couple of valuables in the car, these were safely looked after and handed to us personally on our return.
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