Zenith airport parking 

I don't normally use Heathrow, but I will from now on. It was quick easy and hassle free. I was particularly pleased with our Zenith meet and greet experience. They were polite, pleasant and helpful. The meet on return was particularly prompt and went seamlessly. The main thing is, the car had been well looked after during our holiday. I will definitely use Zenith again as I transit through Heathrow in future.

Booked 'Meet and Greet' at Heathrow - called the number on the booking to be told to drive to a compound, where we would be 'greeted'?? The man, didn't catch his name, then said that we would be driven in our car to Heathrow and dropped off as this was easier for him!
On return, we unfortunately had a flight change, which meant we went into a different terminal than we left from - this was expressed to the guy over text 24 hours before we left with no signs of an issue. As asked, we texted when we landed, and then again when we cleared immigration - I then called when we were in arrivals, only to be told that because of the terminal change he was charging us a £15 'admin fee' - for what? To drive to a different, CLOSER terminal?? As he had our car I said that's a bit rubbish, but what else can I do than pay? The man on the end of the call then lost his rag, said we were insulting him and hung up! I called back and said that we were ok to pay, to which he said, no, you're insulting me, you need to go to Terminal 5 to pick up your car (we were at Terminal 3 at this point). I refused and said that we'd agreed to everything they wanted, and that if he didn't bring me my car my next call was to the police.
He relented and said to meet him on Level 2 of the short stay car park. We made our way to there, called him to THEN be told to go to Level 4!

The whole experience was terrible - I didn't feel our car was safe, that we were safe or that it was a reputable business. Heathrow Airport needs to remove them from their list of parking options. BEWARE!

UPDATE:
The reply from 'Zenith' is nothing short of a lie. The facts are:
* When we arrived at Heathrow it wasn't mentioned that we could go to the Departure area and have the car picked up from there. It was played back to us that this was standard operating procedure.
* We informed 'Zenith' of the change of terminal prior to leaving New York JFK - nearly a full 24 hours before we were due to arrive.
* AT NO POINT during the text conversation was it mentioned that there would be an 'admin fee' to pay due to change of terminal. I'd like to know what admin was needed, given they were dropping OUR cars back to us?
* When I spoke to the 'Zenith' person, I was a) jet lagged b) tired and c) a little stressed as I was having to care not only for my own car, but also the car of my disabled friend, who was in pain.
*At NO POINT was it mentioned we could pick up from Terminal 5 and that there were trains to the Terminal - we're not local, we don't know the layout of the airport and most importantly, had a member of our party with a disability (the whole reason for meet and greet was to facilitate their ambulatory needs) - another lie from 'Zenith'
* At no point was anyone abusive to 'Zenith' - the phrase used when the 'admin' charge (I'd rather call it a ransom charge as we had no option but to pay) was 'that's a bit rubbish' - which I think is remarkably tame compared to what could have been said
* The so-called 'terms and conditions' are so poorly written, in badly translated English as to be unenforceable - and as such, bear no relation to any discussion.
* The driver stated clearly that he wanted us to meet on LEVEL 2 - why would I even think to go there if he hadn't said it?
* When we were at Level 2, I called him to which he said 'no, I need you on Level 4, sorry' - if he hadn't said Level 2, why did he apologise?
* Why did he threaten to hold my friends car hostage until I paid on his arrival, once he had agreed to bring the cars in return for a cash payment, when I said I would call the police if he didn't bring the cars?
* When my car did arrive over 40 minutes later, why did the driver attempt to walk off without providing the parking ticket, denying he had it until we persisted, an action that could have cost us a lot more in terms of fees to the car park?
* Why did the driver refuse to even engage with my friend, and in fact told him to 'F off' when he asked why he thought it was appropriate to keep a disabled person waiting 90 mins for his car over a spurious 'admin' fee?

This reply shows nothing but contempt for their client base, a shocking level of arrogance. and a disregard for the truth.

Update:
He's lied YET AGAIN, over and over. But that seems to be this conman's MO - 99% of the REAL reviews mention the ransoming of cars for an 'admin' fee - this is nothing but a scam outfit who blag as much out of unsuspecting clients as they can.

First time to use this service and I was pleasantly surprised. When calling to let them know I was 20 mins away I was offered to go to the office and get dropped off right by departure terminal to save airport fees. I was also picked up at the same place on arrival home.
This was a simple & seamless process and I would highly recommend to others. Return UK flight was delayed by over two hours and as long as you contact the office they will do all they can to help you. But if you are well out of your booking times or fail to notify the office in a reasonable timeframe be prepared to pay a little extra for longer parking or failing to notify the office of a change in arrival time…which is totally fair as this is a business after all … Would 100% use this service again.
Thank You
Dave

Excellent service. Drop off and pick up work seamlessly, the representative was waiting for our car and car was returned within 10 minutes. Would definitely use Zenith Airport Parking again.

Great communication and very punctual

Habib was very helpful. My flight arrived rather late but he delivered the car as discussed. It did help that I kept him informed at every stage.

Really disappointed and will not use again.
1. We were kept waiting 25mins at drop off as the driver was late, despite calling en route 30mins prior to arrival. There was no apology from the driver for his late arrival.
2. We had to pay parking charges of £6 on leaving the car and another £6 on pick-up. This was not mentioned on the website when booking - the first mention was in the confirmation email. Makes their charges less attractive!
3. On returning 5 days later to the UK, phoned for pick up. Called me back 3mins later to say my car wouldn’t start as the battery was flat! I never had this happen before. It’s a 5 year old car and starts first every time. I was told they could jump-start it but there would be an Admin fee of £15.
4. Zenith refused to do anything until I paid the fee by Bank Transfer - would not accept credit card (or cash) and they became rude and abusive when I asked whether they had left something switched on on the car to cause the flat battery. They said I was becoming ‘awkward’ and suggested I collected the car from their office! When they have your car, and your keys - it’s difficult to argue your point. I paid up.
5. They did return the car 30 mins later.
I notice in all the feedback responses that there is no hint of apology from Zenith. They hide behind Ts&Cs.
I won’t be using my car for another week - if it has a flat battery then I will amend my feedback. If it does then it will just add to my feeling of being ripped off by a rude and unprofessional company. BUYER BEWARE!

Very good service . Good directions and smooth handover at both ends !

The drop off and pick up process was seamless. We did go to the office where the driver took us back to the airport which saved us the cost at drop off at Heathrow and the confusion of finding the correct place to drop off. The driver Habib was courteous and helpful and the car was returned in the condition it was left. I wouldn't hesitate to use their service in the future. 👍🏾

Habib was so helpful professional and efficient. He met us both ways, helping me with my 93yr old mother and even packing the bags and wheelchair into the car. Exceptional service would highly recommend this company. Thankyou

Excellent service. The team were helpful, kind efficient and flexible. They even washed the car! I would recommend them and use again. Thank you

Simple. Straightforward. Car was looked after. Nice people to deal with.

Great experience and very helpful and polite. I would recommend it.

Drop off disorganised, but pick up okay and took overall rating above 1. They advertise to phone 20 minutes before arrival and then be meet at parking, but it seems they expect you to pick up the driver from the office. I couldn’t do this because I couldn’t program navigation whilst driving and as a result had to wait over 30 minutes for someone to get there. Very stressful when you have limited time to get through departures. Wouldn’t mind doing what they ask if they just told you up front so you can plan extra time, but at last minute it was unacceptable.

Very helpful and courteous we we're early dropping our vehicle off and it wasn't a problem. Would definitely recommend

On-time and professional. Highly recommended!

went nice and smoothly from drop off to pick up thanks

Great service arrived on time very smooth hand over and help with my luggage, 1 hour delay on return no problem for them and no £15 administration fee for late pick would use again.

After an Internet search, decided on Zenith Parking. On the departure date, was running a little late, called in, initially they asked me to go to their office instead of T3. However, in the end they came to the airport and all was great. The chap collecting the car also thankfully pointed out that I had inadvertently gone through the airport drop-off zone, he saved me a large fine! On arrival day, was an hour early, no problem for the Zenith guys, they sorted me out quickly, car was fine of course !

Great service...... great experience..... On time pickup and drop off no delay... Good communication.... Cheaper than other parking company