Well i must say that your customer service and support are exceptional. You know how to respect your customer and you can tell this with your prompt response to your costumers eventhough sometimes o... See more
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The support by the representative was amazing. The time passed from the date of the order until delivery was a bit long.
Small purchase, the 1st one to test out the plattform. Processing, delivery times, state of product on arrival, all tópics were within expectations. The provider had to adjust the order due to stock c... See more
Company replied
Fast shipping, efficient communication and products as described. The only minus would be the fact that the products I ordered are packed only in bubble wrap or plain foil. They are not individually... See more
Company details
About zentrada
Written by the company
zentrada is Europe’s largest B2B platform for wholesale purchasing of volume and consumer goods & brands. The platform serves brick-and-mortar retailers, supermarkets, convenience and mobile stores, as well as online shops, providing central access to consumer goods for professional purchasing.
As a partner for successful assortment planning, zentrada enables easy wholesale sourcing of supplementary assortments, seasonal goods, promotional items, trend products, and impulse & grab-and-go items across all retail sectors. The platform offers more than 400,000 products, including core assortment basics, category extensions, fast movers, impulse products, counter displays, bestsellers, and high-margin best-value items.
The Mix Order function allows retailers to flexibly combine products from different European suppliers in small quantities, test new items, and efficiently expand their assortments. Industry-specific homepages provide pre-selected recommendations, bestseller lists, new arrivals, and current assortment highlights, helping retailers quickly find suitable products for their business.
zentrada also supports professional purchasing with AI-based product recommendations, transparent pricing, and digital ordering processes. Through the platform, retailers can easily compare products, plan promotions, manage orders centrally, reorder items, and create topic lists with favorite products for future use or seasonal ordering.
With the largest selection of affordable consumer goods & brands for central online wholesale sourcing, zentrada has stood for secure B2B trading, reliable suppliers, and sustainable business relationships in European wholesale for over 20 years. Registration as a retailer is free.
As a partner for successful assortment planning, zentrada enables easy wholesale sourcing of supplementary assortments, seasonal goods, promotional items, trend products, and impulse & grab-and-go items across all retail sectors. The platform offers more than 400,000 products, including core assortment basics, category extensions, fast movers, impulse products, counter displays, bestsellers, and high-margin best-value items.
The Mix Order function allows retailers to flexibly combine products from different European suppliers in small quantities, test new items, and efficiently expand their assortments. Industry-specific homepages provide pre-selected recommendations, bestseller lists, new arrivals, and current assortment highlights, helping retailers quickly find suitable products for their business.
zentrada also supports professional purchasing with AI-based product recommendations, transparent pricing, and digital ordering processes. Through the platform, retailers can easily compare products, plan promotions, manage orders centrally, reorder items, and create topic lists with favorite products for future use or seasonal ordering.
With the largest selection of affordable consumer goods & brands for central online wholesale sourcing, zentrada has stood for secure B2B trading, reliable suppliers, and sustainable business relationships in European wholesale for over 20 years. Registration as a retailer is free.
Contact info
Delpstr. 5, 97084, Würzburg, Germany
- 0931 3598110
- info@zentrada.com
- www.zentrada.com
4.5
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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A very professional company
A very professional company. With a fast respond time. Always there to sort out issues in a dedicated, easy and peaceful way.
March 24, 2022
Unprompted review
Don´t use Zentrada.
Ordered 7/3 from Vegamar Servicio Online S.L. on Zentrada. 22/3 still no tracking, and the supplier has blocked me, so i can´t write to them. Zentrada "Customerservice" has not answered me in 2 days. I have used Zentrada a couple of times, and everytime there have been problems. I do not recommend anyone to use this.
There have been probmlems with around 50-60% of all the orders, but everytime it takes several hours to explain etc. I don´t have the time to explain every single time. But this was the last order from us.
We ordered from several companies in Spain this month. All of the other companies could deliever the goods.
At least you could keep us updated instead of silence and blocking us.
In my opinion this is not a serious buinsness to run!
March 22, 2022
Unprompted review
Reply from zentrada
Dear Mr Sorensen
As already informed in the Trouble Ticket, there are strikes in Spain currently and thus shipments from there are delayed right now:
"As the supplier has also already informed you, unfortunately currently there are strikes in the logistics sector in Spain. We expect that the situation will calm down again by the mid of next week. Unfortunately due to the strike there are delays at the moment.
I understand that this is an unsatisfactory situation but unfortunately force majeure and beyond the supplier’s control."
The supplier did not block you at all. You reported a problem and thus the chat is simply no longer available then.
The estimated (!!!) delivery time stated was 8 business days after payment. At this moment there is a "delay" of two days. Which is not a justified reason for a cancellation at all - especially given the strikes.
However, we have now decided to cancel the order for you anyways as a courtesy so that you do not have to deal any longer with us.
Btw: you made 67 orders on zentrada and reported a total of six problems since your registration in 2016. "Everytime there have been problems" sounds a little overstated given this fact, doesn't it?
Have a great day & all the best!
Best regards
Julian Till
zentrada.eu
Very long processing and delivery time.
Very long processing and delivery time.
Prices not so much interesting compared to competitors.
March 18, 2022
Reply from zentrada
Dear Stéphane
Thank you for taking your time to review your experience with your last order.
We appreciate it but also have to say that estimated (!) delivery times are always stated in advance in the non-binding offer. Here you have the possibility to simply reject it in case the stated terms & conditions shouldn't meet your expectations.
Best regards
Julian
zentrada.eu
Every product is perfect with high…
Every product is perfect with high quality, but the soap bubble toys opened during transportation and now they are empty and everything else got messy. I would recommend this site for sure, but be more careful with your transportation.
March 16, 2022
Reply from zentrada
Dear Alexandra
I hope you are well.
Thank you for taking your time to review your experience with us.
I am very sorry to hear that there were broken products in the delivery.
Your account manager Tobias will now open a Trouble Ticket for you and of course we will offer a solution/refund.
In case of any further questions, please contact your account manager and he will gladly assist you further.
Have a great day!
Best regards
Julian
Fast delivery and very good quality of…
Fast delivery and very good quality of the products. They come untouced and the package was intact. Thank you zentrada!
March 15, 2022
Pretty good service all round
Pretty good service all round. Easy to place orders, recieved in good time and packaged really well. 😀
February 21, 2022
Perfect as always.
February 10, 2022
Absolutely fabulous products.
February 8, 2022
Excellent Service. Thank you
February 4, 2022
Very professional!
February 2, 2022
Delivery usually is quite slow
Delivery usually is quite slow, but in time. Customer support is good. Picture quality is very poor.
January 29, 2022
Reply from zentrada
Hello Ilgmars
Thank you very much for taking the time to review your zentrada.eu experience.
Estimated delivery times may be slightly longer but are clearly communicated in advance in the non-binding offers.
However, of course we are still striving to improve our services and to also offer shorter delivery times in the future.
See you soon on zentrada.eu
Best regards
Julian TIll
We are very satisfied with your site…
We are very satisfied with your site .... the only problem is the items, because they are often for complaints ...
January 26, 2022
Very prompt and professional service!
January 24, 2022
Good for business!
January 24, 2022
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