Zervant by Shine Reviews 

3,015
TrustScore 4.5 out of 5

4.5

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Rated 3 out of 5 stars

Really easy to use and not too complicated, however, I would like to be able to add more columns on the home screen on the invoice list as I use the 'Sellers Reference' box on the invoice to add the l... See more

Rated 5 out of 5 stars

I've been a zervant user for almost 3 years now. Zervant is a game-changer! This user-friendly tool has streamlined my invoicing process, saving me both time and hassle. I love how intuitive it is t... See more

Rated 5 out of 5 stars

Easy to use even for a Ludite like myself makes the chore of invoicing easy to control and follow

Rated 5 out of 5 stars

Been leeching the free version for 5+ years for my very small company. I'm not only impressed about the quality, effectiveness, cleanliness of the interface, also -- not a single suggestion to mov... See more

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 21% of negative reviews

Typically replies within 1 month

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4.5

All reviews

(3,015)

204 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Using zervant for 3 years & its great.

May 28, 2024
Unprompted review
Zervant by Shine logo

Reply from Zervant by Shine

Thank you for your review, Mark!
Can we ask you what is missing for you for getting 5 stars? :)
You can let us know via the support through our Help Centre if you'd like: https://support.zervant.com/hc/en-gb

Thanks for being with us! :)

Rated 5 out of 5 stars

Does what I need it to. …

I’ve used the free version of Zervant for a few years. I generate very few invoices so perhaps that’s the reason I’ve had no problems with it. I will certainly carry on using it.

May 28, 2024
Unprompted review
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Reply from Zervant by Shine

We're so happy to read this, thank you for your review!

Rated 4 out of 5 stars

Decent "product*

Decent "product*
Customer services didn't impress me. They took far too long to respond and the response doesn't normally address the matter raised.

Date of experience is irrelevant, this is an ongoing situation.

Fair is fair. That has to be the quickest ever repsonse I have ever had from your company. Maybe I should just try and reach you via trust pilot I the future 😁

Like I said the product is super. I don't like that you're only allowed 30 customers to invoice as much as you like. And that you have to increase the subscription to add more customers... Apart from that I like the app 👌🏼

May 28, 2024
Unprompted review
Zervant by Shine logo

Reply from Zervant by Shine

Hi Ahmed,

While it happens that answers get delayed once in a while, the support is very reactive.
There are other places where you can give feedback to the support specifically.
Are you otherwise happy with Zervant? Could you review the software itself instead? :)
Thanks in advance, and don't hesitate to contact us through the help centre if you have any questions or issues.

The Zervant team

EDIT: Thank you Ahmed for your updated review! 🙏🏻

Rated 3 out of 5 stars

Phone app is very laggy and slow to…

Phone app is very laggy and slow to update ,

May 16, 2024
Unprompted review
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Reply from Zervant by Shine

Hi Lee, thank you for your review.

Would you mind contacting our support about this? You can send q ticket through our help centre: https://support.zervant.com/hc/en-gb
They will gladly help you with any issue you're facing.

Rated 4 out of 5 stars

Brilliant Software,but…

Brilliant Software, but doesn’t work properly on IPhone or Samsung.

I did download the APP and that’s the one what doesn’t work . lol

May 28, 2024
Unprompted review
Zervant by Shine logo

Reply from Zervant by Shine

Hello, and thank you for your feedback!

Have you downloaded our mobile apps? If you have and encounter any issue, please do not hesitate to get in touch with our support through our help centre: https://support.zervant.com/hc/en-gb

We'll be happy to help you with the mobile apps, and hopefully we'll get this fifth star! ;)

Rated 4 out of 5 stars

Simple and straightforward

Simple and straightforward, just what I need for our small company

May 28, 2024
Unprompted review
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Reply from Zervant by Shine

Thank you for your review, Barbara!

What's missing for Zervant to deserve the fifth star? I invite you to let us know by contacting our support: https://support.zervant.com/hc/en-gb

Your insight is extremely valuable, and we'd love to hear your opinion.

Best regards,
The Zervant team

Rated 5 out of 5 stars

Brilliant Free Invoice Generation Tool for Small Businesses

I have been using the free version of Zervant for over 3 years now and i am absolutely satisfied with Zervant is offering for a small business like mine.

If you have buiness has limited customers and you need to maintain only about 5 customers a month then Zervant is the best Invoice generation tool i have used in the last 3 years.

You can customise the currency and the services you provide.

There are options to send the invoice to your registered mail as well.

All in all i am happy with the free subscription provided by Zervant.

May 28, 2024
Unprompted review
Zervant by Shine logo

Reply from Zervant by Shine

Thank you for your review! 🤩 And thank you for being with for so long already! 💪

Rated 2 out of 5 stars

Initially I was impressed with the free…

Initially I was impressed with the free service.I rarely use it, however some clients wanted official documentation.It soon became apparent that it was a limited service.Go over 10 clients and it's time to pay.Even then, once you hit an invoice limit it's time to pay.I have no interest in paying a fixed subscription every month for something I use so rarely.It's just not good value for money.Sorry but that is my honest opinion.

May 28, 2024
Unprompted review
Zervant by Shine logo

Reply from Zervant by Shine

Hi Colin, and thank you for your feedback.

I am not sure how rarely you use Zervant, but if you use it less than once a month, you could get a monthly subscription when you need, and cancel it when you don't. :) You would have access to all your data while on the free plan, of course.

Please don't hesitate to get in touch with our support through our help centre, we'll be happy to find the best solution for your needs.

We're sad to see you give us only two start when you're otherwise impressed by our software! :)

The Zervant team

Rated 1 out of 5 stars

Cancelled my subscription on the last…

Cancelled my subscription on the last day of the trial but they took my money and told me I could not have a refund.
Sharks

May 13, 2024
Unprompted review
Zervant by Shine logo

Reply from Zervant by Shine

Hi, and thank you for your feedback.

We have reviewed your support case, and you did not cancel your subscription until after the 14-day trial had expired. The 14-day trial is there to give you enough time to try Zervant Premium and make a decision. If the trial is not cancelled before it ends, the subscription starts, naturally.

You still have access to your premium subscription until the end of the current billing cycle, and we hope that during this time, we'll be able to show you the value of our software. Please do get in touch with our support should you have any questions about starting to use it, or anything else. :)

Best regards,
The Zervant Team

Rated 1 out of 5 stars

I have not used the service for a Year

I have not used the service for a Year. I received an invoice today to be told they had autonewed my account without previous communication. I cancelled it immediately on knowing and they refuse to process a refund even though my account can no longer be used for the next year. AVOID THIS COMPANY

April 8, 2024
Unprompted review
Zervant by Shine logo

Reply from Zervant by Shine

Hi and thank you for your feedback.
You have had this subscription for three years in a row, the date of renewal is always visible under "My plan".
You can of course use your premium subscription until the end of the billing cycle.
Best regards,
The Zervant team

Rated 5 out of 5 stars

Time saver

I am very happy with the invoice solution. I appreciate the quick responses from getting help.

March 1, 2024
Unprompted review
Rated 1 out of 5 stars

Changes implementet without warning…

Changes implementet without warning which effect key functions of the software, a programming glitch that causes false entries on invoices and no customer service!!

January 11, 2024
Unprompted review
Zervant by Shine logo

Reply from Zervant by Shine

Hi,
If you are referring to the fact that you cannot edit your approved invoices anymore, this was done in order to be compliant with invoicing laws, and we did announce it both by email and inside the software.
If you encounter glitches, please contact our support, you will find a contact form on our help centre.

Best regards,
The Zervant Team

Rated 1 out of 5 stars

Unreliable.

Unreliable.
I logged in to do my month end invoicing and the platform completely fails to load. Disabled adblocker and cleared cache and still doesn't work. I did get a message on login asking if I would recommend Zervant to others. Well, that's a resounding No then.

November 30, 2023
Unprompted review
Zervant by Shine logo

Reply from Zervant by Shine

Dear John,

We apologize for the inconvenience caused by our platform's temporary issue last Friday. This was an unusual occurrence and our team has worked diligently to resolve it. We understand your frustration, especially during critical times like month-end invoicing. Please reach out to our support at help@zervant.com for any further assistance.
We value your feedback and are committed to ensuring a better experience.

Best regards,
The Zervant Team

Rated 5 out of 5 stars

Chorus Pro E-invoicing

I use the invoicing software to electronically send invoices using Chorus Pro in France. The software produces professional looking invoices without any unnecessary frills.
It saves me quite a lot of time from having to attach various documents to the Chorus Pro website.
So far, I'm very happy with the software.

August 2, 2023
Unprompted review
Rated 5 out of 5 stars

Looks very nice site

Looks very nice site

Also i see you have great tools for business..

December 1, 2022
Unprompted review
Zervant by Shine logo

Reply from Zervant by Shine

Thanks for your 5-star review!

Rated 5 out of 5 stars

Really easy to use for beginners

Really easy to use for beginners. I am just starting with my company and this app made everything so simple and easy to use. Friendly made and FREE.I will use the paid functions for sure in the long run with my company and clients. Invoices look really good.

October 1, 2022
Unprompted review
Zervant by Shine logo

Reply from Zervant by Shine

Thank you for your review and feedback! We are glad to hear we can help you grow your business.

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