Zezgo Reviews 

Ridiculous fees charged after already having booked through Expedia. Zezgo is running a Scam and I will make sure to tell everyone I know not to use their company. Car smelled like smoke, rude staff & music so loud in the front office area that you can barely hear the employee working there. Charged a $1000 deposit that would not be refunded for 5 to 7 days after returning the car. Charged an additional $90 for insurance that was already covered by my insurance company. They called this a loss of use insurance. If the car is returned back without any loss of use, you should get that money back. Total scam! Worst part is you have to take two shuttles to get to this place and then they basically hold you hostage there because you can’t rent a car if you don’t give them the money they ask for above and beyond what you already paid to Expedia.

DO NOT GO HERE. They try to get you to pay $1500 in insurance upfront before you drive car off lot. It is a makeshift facility and very sketchy. I will never book on Expedia after this experience. Expedia did not have my back and ignored the problem.

I booked through Expedia. Had no idea this wasn’t at the airport. Had to get an uber to get there. I already booked collision and bumper to bumper coverage online and then they said they had to make their insurance join Expedias and charged me 450 dollars for the weekend. I told them I want to cancel it and decline their coverage..they said if I cancel I can’t guarantee you get a car today. The guy at the front desk told me this Info is on page 11 on the policy they have. Still trying to find page 11. Absolutely disgusted in my experience and feel like I got robbed completely. If you read this..please book somewhere else. The worst I’ve ever seen.

Prepaid for rental through Expedia. Upon arrival, the couple infront of us were being told that their insurance would not be accepted and they had to pay $400 for insurance. My husband and I have different car insurance companies and when it was our turn at the desk, we were told neither of our insurance companies would be accepted and we had to pay $280 for insurance. Beware. They will get you with hidden fees. Shame on Expedia for partnering with them. Car rental was not even on site of Tampa Airport. Silver lining was car was clean I guess.

Don't go with them, they are scammers. They charge after the return of the car that was approuved by the guy in charge. They don't answer back my emails. Beware.

I was charged $458 for "damages" on a car return in Ft Lauderdale that are completely fictitious. Car was returned in the same condition as when I received it. Agent receiving the vehicle acknowledged everything was fine during the return. Their vehicles are poorly maintained and the management is unscrupulous.

I chose Zesgo because it was the cheapest option. It is very far from the airport. The price is low, but I received an empty gas tank at a rental car place. The representative was rude; he would rather be anywhere but work. If you want to save money, I still would not recommend Zesgo.

$1000 hold on a credit card when I have full coverage insurance and coverage through the credit card I am renting with is beyond ridiculous. The cost to waive it was cheaper than adding my wife as a licensed driver so we could put it on her card. This tacked on $100 for the waiver and then I had to pay another $111 dollars for a Sunpass for what was probably going to be $10 in tolls for the whole week or $25 for each toll that was passed through. Could not use our own Sunpass. Both together was $225 in extra fees after taxes and processing (who are you, Ticketmaster?) that were tacked on and were downright criminal. Bait and switch tactics that had me at a disadvantage since I was pretty much stuck at the rental location at that point. If the "advanced" check in was the e-mail that was received it is extremely suspicious and there is no way I would give the info required for that over the internet. If it's the booth in the location, where I was basically in a Zoom callm well that was downright horrible. Hard to to hear the agent and he was extremely abrasive. The booth was stuffy and hot, not even a fan. I was not shown to my vehicle, nor did anyone go over it with me to review the condition. I have the car fully photographed and video recording as well. I had to click the fob until I located the car. I even had to help the elderly couple who rode in the shuttle with us to get their key and find their car (by clicking the fob also.) The car was filthy. There was stuff all over the roof of the car, the driver's side floorboard was dirty and muddy. The interior windshield was filthy making it almost impossible to drive at night. The windshield wipers were terrible. I almost broke down and bought new ones so I could drive home the one night it rained while we were there, but I knew I wouldn't get reimbursed. Android Auto was disabled on the vehicle so I could not navigate using the dashboard display. I'm sure this was something they tried to upsell me on, but I declined. I could have rented a car from Dollar, Thrifty, or Enterprise actually AT the airport for what I was charged after the surprise fees. Also, the car would shudder and shake at stoplights. I made the receiving attendant, who was the only positive of the rental process, aware of this when I dropped the vehicle off. It was probably ignored.

Prepaid and booked entire trip on Expedia for Tampa. It was one of the only car rental places not located in the airport, that should have been my first sign that this company was bad. But then they asked what insurance I planned on using and I stated my car insurance. I have very good car insurance through State Farm that covers rental cars. They stated my car insurance was not good enough and I had to pay the 100$ deposit plus an additional $222.53 for the 3 days we had booked the car. Every time I tried to ask any questions of why or how this was legal, they would speak in another language to each other that I did not understand and not answer me. They showed me the paper on the desk that says what insurance you need in order to not need their insurance, and even that sheet was a scam. It says right on there, “you cannot add this to your personal insurance, it has to be added 30 days prior to rental. BEWARE! This place is a scam! Even on here, Tampa Florida location isn’t an option for review.

I had a reservation for a car at ZezGo and they said that they canceled my car because I was late. However, there was another company in the building and I got a car from them because I had no other choice! It was the same kind of car I had rented from Zezgo! I think I got scammed because I have a disability! I was charged $998.

DO NOT RENT FROM THIS COMPANY!!!!

On March 25, 2026, we rented a car through Expedia. The total price for the week was supposed to be $274. However, when we arrived to pick up the vehicle, we were told we had to pay a $1,000 security deposit, which was completely unexpected.

What made the situation even more concerning was that deposits seemed to vary randomly. Another couple there was only required to pay a $500 deposit, while a young woman at the counter was told she needed to pay $2,000. There did not appear to be any clear explanation for the differences.

In addition, we were charged over $100 for prepaid tolls, which we would not have come close to using during our trip.

We have rented cars many times and have never experienced deposits this high or inconsistent policies like this. Several other customers at the location also expressed similar frustrations while we were there.

Based on this experience, I would strongly advise others to be cautious before renting from this location and to carefully review all fees and deposit requirements in advance.

What happened here was criminal
I had the same experience in Tampa with being mandated to buy their half million in individual liability for almost $800. I’ll never book through Expedia again

Many many hidden fees upon pick up after you book and pay for the rental online. There is no mention of a $1,000.00 deposit (witch takes 7-10 days to get back) when you rent the car, or a $15.00 a day mandatory toll fee, or $30.99 daily if you choose your insurance and not theirs. I went back to my initial rental agreement and NONE of these fees are mentioned. BUT to top if off, the best part was I got half way to my destination and the back breaks started grinding on the car..metal to metal, non stop grinding. I called them and they refused to bring me another car, and pick up the one I had, they told me I had to drive it an hour and a half back with the breaks grinding non stop. They DO NOT care about the safety of their customers.

Horrible customer service. Exorbitant hidden fees. Booked a package with Expedia with flight and car rental. When we got to the counter they tried to charge an additional $468 for insurance. Mind you I have State farm but that wasn't adequate even though it's listed on their accepted insurances. Customer service very rude. There were 8 other customers that experienced the same thing. Not one person walked out with a car down to the fees they were charging. DO NOT USE THEM!! Expedia should also be ashamed partnering with them.

SCAM COMPANY. Ordered car thru Expedia and was told I had to pay over $300 MANDATORY INSURANCE on top. I walked away and they told me it can take up to a month to have charge they had just put on!!!! STAY AWAY

This company is a 02SCAM to sell car insurance and a $15 per day toll fee package!

It was a total scam. Rented a car in Tampa. Left with no car and being scammed

If I could give this company a zero star I would. I rented through Expedia and upon arrival this company tried to hit me with extra charges for additional insurance. They wanted me to provide the declaration page for my insurance company, which is something I have never been asked to do this with any rental company in the past. I was told that my insurance policy only provided $25,000 per person in case of bodily injury, and in the state of California, $30,000 per person is required. They told me I would have to purchase their insurance which would cost me an additional $240 for the week. I refused. I left there and proceeded to Hertz Rental for a car. They still charged the full price of the 1 week rental , even though I did not get a car.
I should’ve read the reviews before I rented from this company.
It seems as if a company with so many bad reviews would try to clean up their reputation. It’s as if they just don’t care.

Scam,SCAM
Scam,SCAM! If it looks too good to be true, beware! Tried to scam me an extra $1000 for insurance. I showed them my policy and they had some BS reason why it was unacceptable. I told them I would not be screwed and walked out. I had gone through Expedia. Have filed for refund with Expedia and hopefully it goes through! I’m not done with this protest!
DO NOT USE ZEZGO!

Booked through Expedia flight and rental. Arrived Tampa 2/12/26.shuttle pick area on opposite side of airport was confusing as instructions were unclear. Ride to ZeZgo office is over 20 minutes drive from airport. Waited in line as only two staff working with many customers waiting. Was told I needed instance liability of 50000 for the past six months or pay 90 fee daily for their own insurance even though I carry full coverage plus additional charges for Ez Pass daily. This businesses practices I believe are unlawful. Beware and Stay away! Hope Expedia does too!