Zezgo Reviews 

I would give them less than a star if I could. My parents rented a car through them. We flew in. They said they would pick us up. They never did. They never answered their phone. We waited almost an hour. They didnt answer their phone ever. Customer service -10. Had to rent a car on the spot from Enterprise. Please do not rent from this horrible company. RUN AWAY.

First time rental from this company. No where during pickup and inside car did it say to refuel with disel. Dacia Buster SUV was over 100k miles. Now we might end up with $3K US or more to fix the car. Bad customer service, poor judgment and guidance from company. Will never rent from this company again.

HORRIBLE!!! DO NOT RENT FROM HERE!!! We rented through Expedia. Waited over an hour for transport from the airport. Were charged almost $200 more when we got there, then another $100 for cleaning fee, the car was clean when returned!! Very unprofessional & looks like a "pop up" shady business!! Rent from a name brand rental company, NOT THIS ONE!!!

I had some concerns during my rental experience. I was not allowed to use my own insurance or SunPass, and there were hidden policies such as restrictions on taking the car out of the state. Due to these issues, I ultimately decided to use my own vehicle instead.
Overall, my experience was quite frustrating and disappointing. The rental company made it very difficult to understand their policies upfront, and I felt misled when I discovered extra restrictions after booking. Not being able to use my own insurance added unnecessary costs, and the refusal to allow SunPass made tolls much more inconvenient. The restriction against leaving the state was never clearly communicated, which could have ruined travel plans if I hadn't read the fine print. Because of all these unexpected obstacles and lack of transparency, I lost trust in the company and would not recommend their services to others.

On arrival at FLL, I went to the car rental center. Not one sign for Zezgo. When tired from a delayed flight, people don't like 'hunting' for a company who does know enough to put up a sign on the same floor as arrivals. Not one agent from National/Avis/Hertz had EVER heard of Zezgo. Finally, after walking floor to floor, on the 3rd fl, at the bottom of a small sign was Zezgo customers call this no. After finding the shuttle stop (very last space with no sign), I waited for the shuttle whose driver was nice. He did know, most customers have the same frustrations. The desk employee was in no hurry/couldn't care less. No other customers. He never told this customer to follow (fortunately written) (emailed at check-in)instructions to take photos prior to driving away. Zero courtesy. Didn't ask if I needed help with the best way to my destination/'goodwill' gestures that bring return customers. I know you hire morons for minimum wage. When ya pay peanuts, you get the commensurate return. Seems, Zezgo may also go bankrupt, cause your reviews are disgraceful! You count on volume; not service! Your rep charged me $211.80 for insurance I did not need as I'm fully covered. Rather than argue with a clearly useless moron, I paid. But, I WILL NEVER USE YOUR DISGRACEFUL COMPANY AGAIN! And, I will express my dissatisfaction to EXPEDIA, who shouldn't be using a bottom rated/shitty reviews, rubbish company. I'm 70+. I have a very small list of companies who NEVER get return business. Zezgo made the list!

Now 3 January 2026. Notice, the scumbags at ZEZGO didn't have the courtesy to reply. They know they live a 1-star rating. Caveat Emptor=Buyer Beware!

I booked a vehicle in Dominican Republic and paid USD106 in advance. They don't give you their location to begin with and then when you land in Punta Cana, you get to the car rental place with most of the car rentals and no-one knows about their whereabouts. I went back to the port where a lot of taxi drivers are looking for clients, that's how I was given their phone number to call them. Getting there, the receptionist was hostile, then come the insurance part, my credit card covers for collision, they declined to take it forcing me to take their insurance with a hold of USD3K, which they withdraw from your account saying they will give it back to you upon return of their vehicle, I talked to them about exchange rates differential on returning on getting back my US$3K, the girl didn't get it. NEVER EVER BOOK A VEHICLE WITH TH IS COMPANY - THEIR SERVICE IS SHITTY AND SUPRISE INSURANCE CHARGES AND ZERO CUSTOMER SERVICE. Location is not at the Airport, False Advertisement on this company

SCAM!! BEWARE!! From beginning to end this experience was awful. Booked on Priceline and was charged one price. By the time we were done the price had increased by 235%. What a ripoff.

🚨🚨🚨🚨🚨🚨🚨🚨🚨 red alert, Do not rent from this shifty ass company. These people have failed to provide my auto insurance company with an itemized bill with a breakdown of parts, repairs, and men hours to make repairs to damage vehicle. Therefore my $250 deductible cost me an additional $1250.00. This company should not be in business here in the US with these type of practices they exercise and rip of the costumers.

Do not rent from this company. They are crooks. The car was part of a flight package through Travelocity. When you go to check in they force you to buy "loss of use" insurance through them even though your own insurance and your credit card covers that. If you don't they will not let you rent the car. We arrived in the evening and it took forever to check in. While waiting in line, I could hear them pulling this underhanded trick on every person and at first i thought it was because the customer didn't have sufficient insurance coverage. Not the case at all and they do it to everyone judging by the reviews. The 5 star reviews are fake. Then you have to check the car out yourself by taking photos and uploading to them. The cars are old and tired and not very clean. This surprise "loss of use" charge is not mentioned anywhere on their website or on Travelocity website and they spring it on everybody during check in knowing that most people have no choice but to pay it. There should be a class action suit against this company because this is pure theft and is happening to everyone. You have been warned. Share with your friends.

Update: I just got a survey from them by email. After accurately filling it out and hitting the NEXT button, nothing happens. I guess they didn't like my honest survey. LOL!
How can they be allowed to operate with such deceptive business practice? I can see it in other 3rd world countries but in the US? Bring on the class action suit. Easy pickings for a good aggressive law firm.
PS. I just looked at my contact emailed contract and noticed that the $250 deposit they promised was actually $1000. I don't see it on my statement so I guess I'm lucky. I'm disputing the excess insurance charge with my credit card company. You should all do the same. For all the people screwed in Ft Lauderdale, maybe we can all file a complaint with the Florida AG consumer protection. Don't let them get away with this.

We tried to rent a car through Zezgo in San Juan Puerto Rico via the Uber app and the entire experience was awful. The car we reserved wasn't available when we got there, and we overheard another couple say that they had reserved the exact same car. There was an open bottle of tequila on the counter...it was 11am. The people behind the counter didn't seem to know what was going on at all.

Now we are dealing with a duplicate charge issue. They charged us for the original reservation, then when they provided us with a backup car, they never refunded us for the original booking. Uber is claiming that we have to go through the merchant (which is BS considering we booked it through them and my bank statement says the charge is from Uber), but fine. So I tried calling the MULTIPLE numbers they have listed. The number attached to their Google Business profile doesn't exist. The other number I could find, referenced by Uber, just rings and rings, no dial tone to leave a message and no person on the other end.

Horrible, horrible experience and will never ever use Zezgo again nor will I ever rent a car through Uber again. Terrible company, avoid.

This is not a car rental company — it’s a scam operation disguised as one. I booked with what I thought was “RIDE,” but when I arrived, the office had a completely different name: ZEZGO. Right there, I should have known something was wrong.

They refused to accept my legitimate insurance (which fully covers rentals) and tried to force me into buying their overpriced insurance, using fear tactics about tolls, fake fines, and “policies” that don’t exist. They lied about the toll system just to scare customers into paying extra.

On top of that, they invented fake fees right at the counter — charges that were never mentioned anywhere during the booking process. Everything felt like a setup to squeeze as much money as possible from customers.

When I looked online afterward, I found dozens of reviews describing the same exact scam — so this isn’t an accident or a “misunderstanding.” This is a pattern of deceit and intimidation that this company uses to exploit travelers.

Their business model is pure manipulation: refuse your insurance, scare you with tolls, add fake fees, and hope you’re too tired to fight back.

I strongly warn anyone reading this: DO NOT RENT HERE. Stay far, far away from ZEZGO / RIDE. They are predatory, dishonest, and completely unethical. There are plenty of reputable companies out there — don’t let these scammers ruin your trip.

sto no es una empresa de alquiler de autos, es una estafa disfrazada de negocio legítimo. Reservé con lo que supuestamente era “RIDE”, pero al llegar descubrí que el nombre real del lugar era ZEZGO. Desde ese momento todo fue sospechoso.

Se negaron a aceptar mi seguro válido, que cumple con todos los requisitos, y trataron de obligarme a comprar su seguro extremadamente caro, usando tácticas de miedo sobre los peajes (“tolls”), multas falsas y supuestas políticas inexistentes. Mintieron para asustar a los clientes y hacerles pagar más.

Además, inventaron cargos adicionales en el mostrador, tarifas que jamás fueron mencionadas durante la reservación. Todo el proceso parece diseñado para exprimir al cliente con engaños y presión.

Después busqué en Google y encontré docenas de reseñas describiendo exactamente la misma estafa, lo cual demuestra que no fue un error, sino un patrón de abuso y manipulación que esta compañía repite con cada cliente.

Su modelo de negocio se basa en negar seguros legítimos, usar miedo con los peajes, añadir cargos falsos y aprovecharse del cansancio de los viajeros.

Mi advertencia es clara y directa: NO RENTEN AQUÍ. Manténganse lejos de ZEZGO / RIDE. Son depredadores, deshonestos y completamente inmorales. Hay muchas empresas serias y transparentes; no permitan que estos estafadores arruinen su viaje.

My experience with Right Cars in the Dominican Republic was traumatic and very disappointing. If I were to describe everything in detail, this review would be far too long—but I’ll summarize the main issues so others can avoid going through the same.

1️⃣ Misleading pricing: They advertise very low rental rates but never mention the extremely high insurance cost. I was charged USD 46 per day for insurance—which made absolutely no sense since the car itself cost less than half of that.

2️⃣ Wrong vehicle: I booked a Hyundai Cantus Compact or similar but was given a tiny, unknown Chinese brand that looked nothing like what I reserved.

3️⃣ Excessive deposit: They tried to hold USD 2,000 “just in case” without providing a clear reason.

4️⃣ Illegal passport retention: They kept my U.S. passport during the entire rental period—something that is absolutely illegal and unacceptable.

5️⃣ Wasted time and lack of transparency: We spent almost four hours at the counter trying to find a solution regarding the insurance. After comparing with other rental companies, we found the average insurance rate was around USD 16 per day, yet we still ended up paying USD 26 daily, which was still excessive.

I rarely leave negative reviews, but this experience was filled with deceptive practices, poor customer service, and unethical behavior. My sincere advice: rent from a well-known, reputable company where prices are clear and you won’t be surprised with hidden charges or unfair treatment.

They have hidden fees their communication is horrible… when I dropped off the vehicle no one was at the office had to call the location in Punta Cana to wake up the customer service rep as they were asleep in the office. I will never ever book with them or through a 3rd party who works with them. Be aware on top of the insurance you put on your vehicle through the 3rd party they also make you pay additional insurance.

Much better

Attempted to rent in San Juan, Puerto Rico.
PLEASE believe the bad reviews and DO NOT rent from these thieves! Although I paid in full weeks before and purchased full coverage, I was asked to pay $160 extra in “puerto Rico taxes”, an additional $18.99 per day for insurance plus an exorbitant rate for tolls.

The app required too much information to complete the domestic flight booking, and my name was incorrect. I was charged over $287 for a one-day car rental. Additionally, the information to find the shuttle was listed under a different name, and the directions provided were incorrect. Even the site to chek and leave feedback does not work
(in FL)

The car rental was prepaid with the airline flight . The shuttle was late to off site parking . The car was dirty and needed new brakes badly . The attendant would not accept my proof of insurance , so insurance , damage waiver 90 dollars for tolls and other charges making the 300 do car rental for 6 days 650 dollars . for 6 days . one star is too high

This is by far the worst car rental customer service are rude and unprofessional they try being super aggressive with me on buying additional insurance when i told them i got full coverage from the website and Geico covers the insurance. There were old couples there they were screaming at they had double their cost of the car. Its a scam dont go for cheap car they will scam you.

The young lady who checked me in was rude, no customer service skills at all. She told me I could cancel my reservation while I was standing at the counter. If there was another rental place close by I would have. My car insurance company said I was fully covered, my credit card company said I was fully covered, and the rude counter agent wouldn't accept any of my insurances and charged me 30$ per day, which as a Canadian I had to pay an additional 30% on top of the daily charges.

I was told by one of their Employees that they purposely don't fill up the gas tank so when you return the car and you don't document that it was not filled they charge you a 65.00 Dollars fee. They also charge you 25.00 dollars 💸 fee for not returning the car during their business hours. WHAT A SCAM.