I have used Zinio for many years now and love getting my magazines through this venue. In addition, if you ever encounter a problem, their support team is positive, fast, and so helpful.
Company replied
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See what reviewers are saying
Support for Windows tablet devices has been terrible since the Windows 8 app was withdrawn. Using the 'article' mode touch scrolling often skips to previous/next article making long articles extrem... See more
Company replied
Zinio is always responsive when contacted for help. That's pretty unusual these days.
Company replied
Had two accounts with two different emails which was causing problems viewing my magazines. They quickly combined the two accounts and everything is working perfectly now. Quick efficient response to... See more
Company replied
Company details
Information provided by various external sources
Zinio transforms your favorite print magazines into digital format. Same content. Same design.Delivered over the Internet. Straight to your desktop.
Contact info
United States
- support@zinio.com
- www.zinio.com
4.3
Excellent
421 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I like Zinio
I like Zinio. I will continue to purchase from them. My advice. Keep working to improve your product. It is good but not perfect. This isn't a negative review. We all need to improve. It's true over the at least the 2 years that I have been a customer. I have seen consistent improvements on the zinio platform. Keep working on this line and you will keep winning.
July 22, 2021
Unprompted review
Reply from Zinio
Hi Judd Pearson, many thanks for your kind review! All our teams are committed to provide a fully multiplatform service to let all our readers read comfortably on any device or computer, and reading comments like yours is truly incredibly rewarding. Thanks so much! Should you have any other feedback, needed help with any of your subscriptions or even if you were looking for the best offers, please don't hesitate to contact our team via live chat or email at support@zinio.com. We will be happy to help!
Reply from Zinio
Thank you for your review JOHN MACKINNON . It's great to hear you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
Automatic Renewal Refund
The system automatically renewed my subscription without my being aware but Zinio refunded my payment very quickly after my inquiry. Very good and efficient service. Thanks
June 24, 2021
Unprompted review
Reply from Zinio
Thank you for your review. It's great to hear you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
Great platform, website and customer…
Great platform website and customer service so happy with the team on the company will be back to subscribe to the magazines in the future
June 11, 2021
Unprompted review
Reply from Zinio
Thank you for your review Danny . It's great to hear you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
WHEN I WAS STRUGGLING TO SET UP A ZINIO…
WHEN I WAS STRUGGLING TO SET UP A ZINIO ACCOUNT AND PURCHASE A SUBSCRIPTION, HELP JUST IMMEDIATELY APPEARED. I DID NOT HAVE TO ASK FOR IT. WITHIN MINUTES I WAS ENJOYING THE LATEST MARTHA STEWART LIVING MAGAZINE. THAT MEANS A LOT TO SOMEONE OF MY AGE WHO IS NOT COMFORTABLE WITH ALL THINGS DIGITAL.
June 4, 2021
Unprompted review
Reply from Zinio
Thank you for your review Anna O' Reilly. It's great to hear you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
Zino support was amazingly fast to…
Zino support was amazingly fast to respond to my request with 100% results. ⭐⭐⭐⭐⭐
May 31, 2021
Unprompted review
Reply from Zinio
Thank you for your review Robert Berger. It's great to hear you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
Reply from Zinio
Thank you for your review Dan Lawrence. It's great to hear you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
They promptly handled my problem (a…
They promptly handled my problem (a glitch had caused a magazine issue to not appear in my library).
May 3, 2021
Unprompted review
Reply from Zinio
Thank you for your review Rick. It's great to hear you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
Best magazine site/customer service
I have only had to contact Zinio maybe 3 times during the many years I have been using it. Each time they have been VERY quick to respond; within less than 48 hours, and resolved the issue promptly, or answered my questions. A wonderful site.
May 1, 2021
Unprompted review
Reply from Zinio
Thank you for your review Roxanne. It's great to hear you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
always fast to answer questions and …
always fast to answer questions and when I had magazines that close they gave me a good prorate and sale price on other magazines ...now that is great customer service
May 1, 2021
Unprompted review
Reply from Zinio
Hi Antonio Acevedo, many thanks for your kind review! All our teams are committed to provide a fully multiplatform service to let all our readers read comfortably on any device or computer, and reading comments like yours is truly incredibly rewarding. Thanks so much! Should you have any other feedback, needed help with any of your subscriptions or even if you were looking for the best offers, please don't hesitate to contact our team via live chat or email at support@zinio.com. We will be happy to help!
They resolved the issue (no pun…
They resolved the issue (no pun intended) within hours not days or weeks. App is easy to use.
April 30, 2021
Unprompted review
Reply from Zinio
Thank you for your review Mark. It's great to read that you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
Awesome customer service
Customer service readily understood, and extremely rapidly and courteously resolved my problem...I was very impressed
April 21, 2021
Unprompted review
Reply from Zinio
Thank you for your review Bob. It's great to hear you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
Great customer service
Great customer service and wide range of magazine selection. Keep up the good work.
April 21, 2021
Unprompted review
Reply from Zinio
Thank you for your review Wing F. It's great to hear you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
Excellent Customer Service
On two difference occasions I have had questions concerning my Zinio account and and on both occasions the customer service I received was exemplary. My queries were resolved professionally and quickly.
April 20, 2021
Unprompted review
Reply from Zinio
Hi JG, thanks so much for your comments. We are delighted that you received a good service from our CS team. Zinio is committed to delivering the best service and reading experience possible, and feedback like yours is the most important part of the process. If we can help you further enjoy our app, please contact us at support@zinio.com quoting ref #1094546.
Prompt service and attention to account…
Prompt service and attention to account matters. Thanks Cheers
April 18, 2021
Unprompted review
Reply from Zinio
Thanks so much for sharing your review, BS. We are happy to hear that you are satisfied with Zinio and want to reassure you we will keep striving to provide a world class Customer Service. Have a great day!
Update and renewal
I needed to update payment and address details on renewal. They told me how to do this and also offered me a 20% discount on the renewal which I accepted and subscribed for another 12 months. I like the fact that it's a one-off payment up front and that's it for the year.
April 15, 2021
Unprompted review
Reply from Zinio
Thank you for your review Rebecca Lamb. It's great to hear you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
Reply from Zinio
Hi George Feneht, many thanks for your kind review! All our teams are committed to provide a fully multiplatform service to let all our readers read comfortably on any device or computer, and reading comments like yours is truly incredibly rewarding. Thanks so much! Should you have any other feedback, needed help with any of your subscriptions or even if you were looking for the best offers, please don't hesitate to contact our team via live chat or email at support@zinio.com. We will be happy to help!
Pretty good experience
Pretty good experience. I enjoy their app for magazines and the technology always works well. A little pricier than what i expected but again, fine experience.
March 15, 2021
Unprompted review
Reply from Zinio
Thank you so much for your kind review Marie. We are delighted to know that you enjoy our platform and please rest assured we will keep doing our best to provide world-class service. We produce, sell and deliver magazines on behalf of each publisher. Please keep in mind that variables such as subscription price, reading modes, regional limitations, printing allowances, and release dates for the digital version are decided by the publisher. As always don't hesitate to contact our support team for anything you may need. Thanks again and have a great week!
without me knowing, a one time read turned into a subscription.
without me knowing, a one time read turned into a subscription. for two subsequent years. I just found out, my subscription for a magazine was renewed for €18,= , I didn't get any digital magazine yet. even though, the subscription could not be cancelled! really, ripping of people.
February 19, 2021
Unprompted review
Reply from Zinio
Thank you for your review, Jan met de Pet. We are sorry to here about your experience. In order to help you enjoy your subscription please contact us with more detailed information at support@zinio.com quoting ref #1075440.
Love it Thank You
February 15, 2021
Unprompted review
Reply from Zinio
Hi Curt, thanks so much for your comments. We are delighted that you are enjoying our ZINIO app. If we can help you further enjoy our app, please contact us at support@zinio.com quoting ref #1073789. Thanks for your review and have a great start of the week!
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