I have used Zinio for many years now and love getting my magazines through this venue. In addition, if you ever encounter a problem, their support team is positive, fast, and so helpful.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Support for Windows tablet devices has been terrible since the Windows 8 app was withdrawn. Using the 'article' mode touch scrolling often skips to previous/next article making long articles extrem... See more
Company replied
Zinio is always responsive when contacted for help. That's pretty unusual these days.
Company replied
Had two accounts with two different emails which was causing problems viewing my magazines. They quickly combined the two accounts and everything is working perfectly now. Quick efficient response to... See more
Company replied
Company details
Information provided by various external sources
Zinio transforms your favorite print magazines into digital format. Same content. Same design.Delivered over the Internet. Straight to your desktop.
Contact info
United States
- support@zinio.com
- www.zinio.com
4.3
Excellent
421 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Canceled my Subscription
I canceled my Subscription because I prefer the Hard Copy. If I change my mind,I will Subscribe again to the Electronic Copy of Soap Opera Digest.
February 11, 2022
Unprompted review
Reply from Zinio
Thank you for your review Anka Kosir.It's great to hear you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
On-line Registration resolved.
Quick response from Zinio after online registration issues from subscription to FSM. Sorted promptly, with follow up email to ensure enquiry was resolved.
February 2, 2022
Unprompted review
Reply from Zinio
Hi Paul McDonagh, thanks so much for your comments. We are delighted that you are enjoying reading your ZINIO magazines anywhere/anytime thanks to our ZINIO mobile app. If we can help you further enjoy our app, please contact us at support@zinio.comquoting ref #1174512. Thanks for your review and have a great day!
Zinio in a few words and not in the Windows Store
I have been using Zinio for a few years now. Too bad the Windows Store app of Zinio (which is still downloadable) does not work, requiring an installer to be given by Zinio in order to access content.
January 29, 2022
Unprompted review
Reply from Zinio
Hi Bernard , many thanks for your kind review! All our teams are committed to provide a fully multiplatform service to let all our readers read comfortably on any device or computer, and reading comments like yours is truly incredibly rewarding. Thanks so much! Should you have any other feedback, needed help with any of your subscriptions or even if you were looking for the best offers, please don't hesitate to contact our team via live chat or email at support@zinio.com. We will be happy to help!
I have been very happy with Zinio
I have been very happy with Zinio, and the support I was given when I needed to change my email address.
January 13, 2022
Unprompted review
Reply from Zinio
Thank you for your review Elaine Banks. It's great to hear you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
Very happy quilter
I am so happy with my magazines on Zinio. I can download issues and print out quilt patterns to use. I can keep all my magazines in one place without stacks of them in my bookcase and take them with me where ever my laptop goes.
I have used Zinio for several years, and never been disappointed in their service.
January 13, 2022
Unprompted review
Reply from Zinio
Thank you for your review Mary Lindberg. It's great to hear you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
Great service
Great service when I had a little problem with my mag. All sorted very quickly.
January 2, 2022
Unprompted review
Reply from Zinio
Hi Laurel, thanks so much for your comments. We are delighted to hear about your good experience with our service and support. Thanks for your review and have a wonderful day!
Bad and unprofessional customer…
Bad and unprofessional customer service. The worst thing is they keep charging you for the same products even though your membership should have been ended long time ago. They cheat and keep charging you for money you do not owe! Please stay far away from Zz they're other great products out there where they Don't lie and get one caught up in a bad cycle!
December 22, 2021
Unprompted review
Reply from Zinio
Thank you for your Stormi . We are very sorry to hear about your experience. In order to help you resolve the issue you had on the website and while your purchase, please contact us providing detailed information along with the exact magazine name at support@zinio.comquoting ref #1161190
Good Service
December 19, 2021
Unprompted review
Reply from Zinio
Thank you for your review Aashu.It's great to hear you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
Thanks you very much
December 17, 2021
Unprompted review
Reply from Zinio
Thank you for your review France.It's great to hear you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
Reply from Zinio
Thank you for your review Barbara Bagliani.It's great to hear you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
Be sure you understand what you're getting into.
I purchased a magazine for a pattern in it by a favorite hand knitwear designer of mine. When I realized there was no way for me to download it and that I had to be connected to Zinio to be able to read the magazine I wanted to return it. Basically I needed to be able to convert the pattern to a PDF to work with an app I use rather than printing patterns off. This had never been a problem for me before getting digital magazines so I didn't think Zinio would be different. Anyway, when I reached out to try and return the title I was refused. I think Zinio can work for people as long as they are clear they have to be on zinio's website to be able to see their purchases. For me it is next to useless and highly annoying.
October 30, 2021
Unprompted review
Reply from Zinio
Thank you for your Elle. We are very sorry to hear about your experience. In order to help you resolve the issue you had on the website and while your purchase, please contact us providing detailed information along with the exact magazine name at support@zinio.comquoting ref #1146937
There was an error
There was an error, and charged my CC account, but was reversed immediately as soon as I brought it to their attention. I have been a customer for many years, and mistakes have been few and far between, and always fixed to my satisfaction swiftly. I highly recommend Zinio for any magazine purchases!
October 30, 2021
Unprompted review
Reply from Zinio
Thank you for your review LynneD.It's great to hear you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
I was very satisfied with the help from Kevin S.
I was very satisfied with the help from Zinio. They are very professional and helpful.
October 26, 2021
Unprompted review
Reply from Zinio
Thank you for your review Aleks.It's great to hear you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
Excellent customer service
Excellent customer service
First contact was immediately addressed
Proceeded with my refund request immediately..
Refund in my account within hours ...perfect customer follow up to make sure my concern was addressed to my satisfaction.
Very pleased with the whole experience.
Thanks for no hassles for a change Folks !
October 15, 2021
Unprompted review
Reply from Zinio
Thank you for your review Maria Blauner. It's great to hear you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
I love friendly people
October 7, 2021
Unprompted review
Reply from Zinio
Thank you for your review Deanna Vrba Jones.It's great to hear you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
I contacted customer service via email
I contacted customer service via email. I explained my problem. I was contacted by customer service within 10 minutes. I was told my problem had been resolved and how to access my on-line magazine. It worked! I had 2 followup emails from customer service inquiring if I was satisfied and offering me additional support if I needed it.
Very satisfied with prompt service and follow up.
October 4, 2021
Unprompted review
Reply from Zinio
Thank you for your review Merilee Fielding. It's great to hear you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
Customer service is the best I have…
Customer service is the best I have found. Very fast and responsive.
September 24, 2021
Unprompted review
Reply from Zinio
Thank you for your review Christian Maldonado. It's great to hear you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
Reply from Zinio
Thank you for your review. It's great to hear you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
Good inquiry response
Prompt service in answering my inquiry concerning automatic subscription renewal.
August 8, 2021
Unprompted review
Reply from Zinio
Thank you for your review James Kerswell. It's great to hear you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
Payment Problem
Hi I have a problem. I recently wanted to buy a few times by you and had enough money in the bank but i jeep getting a message of declined i have exceeded by bank limited. but also i noticed that money was taken from my account thereafter. what's wrong?
August 3, 2021
Unprompted review
Reply from Zinio
Hi,
Thank you for your review, Neo. We are sorry to hear that your magazine was late and would like to review your case to ensure everything is correct with your account. In order to help you in purchasing and to have a better understanding of the particular issues you are facing. Please contact us at with more detailed information at support@zinio.com quoting ref #1124631.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.