I have used Zinio for many years now and love getting my magazines through this venue. In addition, if you ever encounter a problem, their support team is positive, fast, and so helpful.
Company replied
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See what reviewers are saying
Support for Windows tablet devices has been terrible since the Windows 8 app was withdrawn. Using the 'article' mode touch scrolling often skips to previous/next article making long articles extrem... See more
Company replied
Zinio is always responsive when contacted for help. That's pretty unusual these days.
Company replied
Had two accounts with two different emails which was causing problems viewing my magazines. They quickly combined the two accounts and everything is working perfectly now. Quick efficient response to... See more
Company replied
Company details
Information provided by various external sources
Zinio transforms your favorite print magazines into digital format. Same content. Same design.Delivered over the Internet. Straight to your desktop.
Contact info
United States
- support@zinio.com
- www.zinio.com
4.3
Excellent
421 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I subscribed to Mother Jones
I subscribed to Mother Jones, but I can't access the digital version. Dealing with Zinio is a waste of time. They sent me some gibberish basically absolving themselves of any responsibility. I see many others have had a similar experience. I definitely would give them a "0" star rating if I could. No, actually worse lets talk about negative integers.
June 19, 2022
Unprompted review
Reply from Zinio
Thank you for your Todd. We are very sorry to hear about your experience. In order to help you resolve the issue you had on the website and while your purchase, please contact us providing detailed information along with the exact magazine name at support@zinio.com quoting ref #1211351
Fast and courteous refund
I didn't know that a subscription I had ordered was set to automatically renew. When I found the $76.40 charge on my credit card I was very upset. I contacted Zino Customer Service and explained my situation. Within less than 24hrs, a representative contacted me by email to let me know that they were processing my refund. I was very pleased with such fast and courteous service.
June 13, 2022
Unprompted review
Reply from Zinio
Thank you for your review Linda Carter. It's great to hear you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
Great service with outstanding customer…
Great service with outstanding customer support
June 6, 2022
Unprompted review
Reply from Zinio
Thank you for your review Roman Baranovic. It's great to hear you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
Reply from Zinio
Thanks so much for your comments, Vince Kaye. Zinio is committed to delivering the best experience possible, and feedback like yours is the most important part of the process.
Zinio, a great magazine app
Zinio’s customer service quickly helped me with my subscription renewal.
May 19, 2022
Unprompted review
Reply from Zinio
Thank you for your review Zhengdong Zhang. It's great to hear you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
The main problem is that the Hola…
The main problem is that the Hola magazine, from Spain, is not arriving in time, but a little late
May 5, 2022
Unprompted review
Reply from Zinio
Thank you for your review Maria. As you may already know that Zinio produces, sells, and delivers publications on behalf of each publisher. There are numerous factors between the publisher and Zinio that can impact the expected release date of digital publication issues. We always strive to release content as soon as we receive it and as close to the release date as possible. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
A little technologically challenged
I paid for a magazine but couldn't access it. It was because I didn't understand how the site works. Now I do and access is easy. I will order more subscriptions.
May 4, 2022
Unprompted review
Reply from Zinio
Thank you for your review Ray Nash. It's great to hear you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
Great experience!
April 25, 2022
Unprompted review
Reply from Zinio
Thank you for your review Vincent. It's great to hear you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
Long time customer here.
Long time customer here.
had a question on billing and sent a note off to support.
Within minutes I received a reply and the issue was dealt with.
Very fair and honest organization.
Recommended.
April 22, 2022
Unprompted review
Reply from Zinio
Thank you for your review Dave. It's great to hear you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
Support were helpful - some issues with downloads now sorted
It just was not download my latest issue on ipad and yet fine on phone. none of the troubleshooting clauses apply and I was looking forward to some reading material while away. Support were helpful and the problem now identified but still a bit slow to download issues. But some titles are only available on Zinio so it is down to what you want to read.
April 6, 2022
Unprompted review
Reply from Zinio
Thank you for your Charlotte. We are very sorry to hear about your experience. In order to help you resolve the issue you had on the website and while your purchase, please contact us providing detailed information along with the exact magazine name at support@zinio.comquoting ref #1192240
I love Zinnio!👍🏻 👏🏻
Zinnio is a wonderful supplier of a vast array of e-magazine titles, from many countries, across so many disciplines and genres. Customer Service excellent - bravo!
April 1, 2022
Unprompted review
I was having an issue getting my…
I was having an issue getting my magazine on my iPad. I emailed the support group and got an immediate response with a solution to my problem. I was amazed at the response and also the personal contact from them. Very refreshing.
April 1, 2022
Unprompted review
Reply from Zinio
Hi LW, thanks so much for your comments. We are delighted that you are enjoying reading your ZINIO magazines anywhere/anytime thanks to our ZINIO mobile app. If we can help you further enjoy our app, please contact us at support@zinio.comquoting ref #1191004. Thanks for your review and have a great day!
Enjoy reading magazines on zinio
Love that I can find most of the magazines I'm interested in, and there's a good selection from around the world too.
Customer service when needed, was also very expedient in helping with my issue.
March 29, 2022
Unprompted review
Reply from Zinio
Hello Effie_. It's great to hear that you are taking advantage of Zinio and having a great experience. We hope that you continue to enjoy your digital magazines! Please let us know if we can ever be of any help. Have a great day!
The best digital magazines shop
The best newspapers/ magazines shop/reader for digital subscriptions.
March 26, 2022
Unprompted review
Reply from Zinio
Thank you for your review Maria B. It's great to hear you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
Reply from Zinio
Hi JAMES LIU, thanks so much for your comments. We are delighted that you are enjoying reading your ZINIO magazines anywhere/anytime thanks to our ZINIO mobile app. If we can help you further enjoy our app, please contact us at support@zinio.comquoting ref #1186605. Thanks for your review and have a great day!
Amazing way to get digital…
Amazing way to get digital subscriptions to my favourite magazines. Excellent customer service. I have been a happy customer for over 2 years. I highly recommend them.
March 13, 2022
Unprompted review
Reply from Zinio
Thank you for your review Deena R.It's great to hear you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
Had a query
Had a query. Was resolved very quickly.
Thank you.
Recommend.
March 10, 2022
Unprompted review
Reply from Zinio
Hi Mark Wozniak, thank you so much for your comments. Zinio is committed to delivering the best experience possible, and feedback like yours is the most important part of the process.
Resolved an issue with magazine access…
Resolved an issue with magazine access in a timely and professional manner
February 23, 2022
Unprompted review
Reply from Zinio
Thanks so much for your feedback, Mike Corbett. We're glad to hear that you enjoy of our service. We'll keep working to deliver the best quality service!
Subscription issue.
Subscription issue.
Fast reply and excellent support.
February 23, 2022
Unprompted review
Reply from Zinio
Hi Bjørn Røsæg, thanks so much for your comments. We are delighted that you are enjoying reading your ZINIO magazines anywhere/anytime thanks to our ZINIO mobile app. If we can help you further enjoy our app, please contact us at support@zinio.comquoting ref #1180620. Thanks for your review and have a great day!
Customer service as it should be done !
Reactive, Efficient, Effective, ... Well done, Zinio!
February 17, 2022
Unprompted review
Reply from Zinio
Thanks so much for your feedback, Goncalo Nuno de Seixas. We're glad to hear that you enjoy our service. We'll keep working to deliver the best quality service!
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