I have used Zinio for many years now and love getting my magazines through this venue. In addition, if you ever encounter a problem, their support team is positive, fast, and so helpful.
Company replied
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See what reviewers are saying
Support for Windows tablet devices has been terrible since the Windows 8 app was withdrawn. Using the 'article' mode touch scrolling often skips to previous/next article making long articles extrem... See more
Company replied
Zinio is always responsive when contacted for help. That's pretty unusual these days.
Company replied
Had two accounts with two different emails which was causing problems viewing my magazines. They quickly combined the two accounts and everything is working perfectly now. Quick efficient response to... See more
Company replied
Company details
Information provided by various external sources
Zinio transforms your favorite print magazines into digital format. Same content. Same design.Delivered over the Internet. Straight to your desktop.
Contact info
United States
- support@zinio.com
- www.zinio.com
4.3
Excellent
421 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Zinio
Thank you for your review. It's great to hear you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
problem was resolved quickly and…
problem was resolved quickly and clearly.
July 1, 2024
Unprompted review
Reply from Zinio
Thank you for your review. It's great to hear you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
Speedy and Professional
Third time over the years I have contacted support staff for assistance. All involved have been speedy and very professional in their response and could not be bettered,
Excellent Service
June 15, 2024
Unprompted review
Reply from Zinio
Thank you for your feedback Bryan Downes. Zinio is committed to delivering the best experience possible, and feedback like yours is the most important part of the process. If we can help you further enjoy our app, please contact us at support@zinio.com
I have requested a passed reset 20…
I have requested a passed reset 20 times..no email arrives to do that
website runs u in circles!
zinio sent me a reply with PASSWD THAT then need a code. which did not work! ...awful site!
I am trying to cancel a subscription. IMPOSSIBLE.
June 12, 2024
Unprompted review
Reply from Zinio
Thank you for your review, Kathie Hibbarrd. In order to help you enjoy the app more we would love to have a better understanding of the particular issues you are facing. Please contact us at with more detailed information at support@zinio.com
I did not have any access to my library…
I did not have any access to my library of journals; Wrote them, and they answered more than promptly. Good service
June 5, 2024
Unprompted review
Reply from Zinio
Thank you for your review Jean-Pierre. It's great to hear you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
The customer service team were…
The customer service team were positively amazing. They listened to me and helped me out
. So professional. It's very rare these days to have amazing customer support. Would recommend these amazing people. So trustworthy Got back to me straight away and talked me through the process to fix the problem. 👍
June 3, 2024
Unprompted review
Reply from Zinio
Hi Deborah van Emden, thanks so much for your comments. We are delighted that you are enjoying reading your ZINIO magazines anywhere/anytime thanks to our ZINIO mobile app. If we can help you further enjoy our app, please contact us at support@zinio.com. Thanks for your review and have a great day!
Fast response with clear direction.
May 22, 2024
Unprompted review
Reply from Zinio
Thank you for your review David. It's great to hear you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
The service I was provided was…
The service I was provided was excellent and prompt. I truly appreciate it.
May 28, 2024
Unprompted review
Reply from Zinio
Thank you for your feedback Tellesha Brown. Zinio is committed to delivering the best experience possible, and feedback like yours is the most important part of the process. If we can help you further enjoy our app, please contact us at support@zinio.com.
Quick easy help
Was very nice to say what happened and things were fixed quickly.
May 26, 2024
Unprompted review
Reply from Zinio
Thank you for your feedback. Zinio is committed to delivering the best reading experience possible, and feedback like yours is the most important part of the process. If we can help you further enjoy our app, please contact us at support@zinio.com
Purchase of multiple magazine issues.
This was the first time that I had ordered several issues of the magazine. I thought that I would receive all of the issues at once. However, I did receive the first issue into my library, and after contacting " chat " I received another issue, with 3 remaining. Following the explanation that the remaining issues would sent when available, I now understand the process, and I am quite satisfied with the response.
Regards, Ross Glancy.
May 16, 2024
Unprompted review
Reply from Zinio
Thank you for your feedback. Zinio is committed to delivering the best reading experience possible, and feedback like yours is the most important part of the process. If we can help you further enjoy our app, please contact us at support@zinio.com
Reply from Zinio
Thank you for your feedback Stefan Oscar. Zinio is committed to delivering the best reading experience possible, and feedback like yours is the most important part of the process. If we can help you further enjoy our app, please contact us at support@zinio.com
Ambiguous sign in process thought it…
Ambiguous sign in process thought it was based on all you can read it when I download the program I find there's a charge for each magazine! If someone could clarify is it in all you can read for 995 a month or do you have to subscribe to each and every magazine and an outrageous price any clarification would be much appreciated if it is 995 for a month for everything it's a good deal if not it is not
May 6, 2024
Unprompted review
Reply from Zinio
Thank you for your review, Gerry Macdonald. In order to help you enjoy the app more we would love to have a better understanding of the particular issues you are facing. Please contact us at with more detailed information at support@zinio.com quoting ref #1405262.
Had a slight issue with correcting my…
Had a slight issue with correcting my email and login. Simple process with a few emails and it was solved.
May 1, 2024
Unprompted review
Reply from Zinio
Thank you for your feedback James B Robinson. Zinio is committed to delivering the best experience possible, and feedback like yours is the most important part of the process. If we can help you further enjoy our app, please contact us at support@zinio.com
Avoid
Issues are typically not available on ZINIO until weeks after actually published. Currently two issues of my subscription have been published, neither is available on Zinio, 1 is 6 weeks after publication and the other 2 weeks after publication. Not fit for purpose, avoid
April 4, 2024
Unprompted review
Reply from Zinio
Thank you for your review. In order to help you enjoy the app more we would love to have a better understanding of the particular issues you are facing. Please contact us at with more detailed information at support@zinio.com
Very Helpful
April 3, 2024
Unprompted review
Reply from Zinio
Hi Ruben, thanks so much for your comments. We are delighted that you are enjoying reading your ZINIO magazines anywhere/anytime thanks to our ZINIO mobile app. If we can help you further enjoy our app, please contact us at support@zinio.com Thanks for your review and have a great day!
Thomas was straight onto it and got it…
Thomas was straight onto it and got it sorted without any issues
March 8, 2024
Unprompted review
Reply from Zinio
Hi Gilbert van Reenen, thanks so much for your comments. We are delighted that you are enjoying reading your ZINIO magazines anywhere/anytime thanks to our ZINIO mobile app. If we can help you further enjoy our app, please contact us at support@zinio.com quoting ref #1390747. Thanks for your review and have a great day!
He was able to answer my questions
He was able to answer my questions. He was friendly and knowledgable. He may need to be a little more informative--I asked a lot of questions that were information he could have given me before I asked. He represents the company and could possibly sell membership with a little more of a sales pitch.
March 3, 2024
Unprompted review
Reply from Zinio
Thank you for your review Joey. It's great to hear you are happy with the service our team provided. Thanks so much for your 4 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
The customer service is second to none!
February 25, 2024
Unprompted review
Reply from Zinio
Hi Edgar Levy, thanks so much for your comments. We are delighted that you are enjoying reading your ZINIO magazines anywhere/anytime thanks to our ZINIO mobile app. If we can help you further enjoy our app, please contact us at support@zinio.com quoting ref #1387459. Thanks for your review and have a great day!
Zinio is prompt and responsive.
February 10, 2024
Unprompted review
Reply from Zinio
Hi Samuel Chipupu , thanks so much for your comments. We are delighted that you are enjoying reading your ZINIO magazines anywhere/anytime thanks to our ZINIO mobile app. If we can help you further enjoy our app, please contact us at support@zinio.com quoting ref #1382372. Thanks for your review and have a great day!
I could use my promotional code in…
I could use my promotional code in the purchase of an alternative magazine issue.
Date of experience: February 08, 2024
February 7, 2024
Unprompted review
Reply from Zinio
Thank you for your review. In order to help you resolve the issue you had on the website and while your purchase, please contact us providing detailed information along with the exact magazine name at support@zinio.comquoting ref #1382072
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