I have used Zinio for many years now and love getting my magazines through this venue. In addition, if you ever encounter a problem, their support team is positive, fast, and so helpful.
Company replied
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See what reviewers are saying
Support for Windows tablet devices has been terrible since the Windows 8 app was withdrawn. Using the 'article' mode touch scrolling often skips to previous/next article making long articles extrem... See more
Company replied
Zinio is always responsive when contacted for help. That's pretty unusual these days.
Company replied
Had two accounts with two different emails which was causing problems viewing my magazines. They quickly combined the two accounts and everything is working perfectly now. Quick efficient response to... See more
Company replied
Company details
Information provided by various external sources
Zinio transforms your favorite print magazines into digital format. Same content. Same design.Delivered over the Internet. Straight to your desktop.
Contact info
United States
- support@zinio.com
- www.zinio.com
4.3
Excellent
421 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Zinio
Thank you for your feedback. Zinio is committed to delivering the best reading experience possible, and feedback like yours is the most important part of the process. If we can help you further enjoy our app, please contact us at support@zinio.com quoting ref #1287903.
Able to resolve the issues in prompt…
Able to resolve the issues in prompt manner
March 22, 2023
Unprompted review
Reply from Zinio
Thank you for your review. It's great to hear you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
ReRequest for Woman's Day digital description no. 12 issue.quest for update in delivering the…
Request for update in delivering the Woman's Day issue for the week was immediately taken action with but now it is happening again. Usually i got the digital issue sunday afternoon or in the evening but now it's 11:16 pm NZ time and i've been patiently checking since this morning but to no avail.
March 20, 2023
Unprompted review
Reply from Zinio
Thank you for your feedback. We are very sorry to hear about your experience. In order to help you resolve the issue you had on the website and while your purchase, please contact us providing detailed information along with the exact magazine name at support@zinio.comquoting ref #1287104
Support team gives excellent service
After having issue being unable to read my magazines, support team gave excellent follow up and service.
March 19, 2023
Unprompted review
Reply from Zinio
Thank you for your review. It's great to hear you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
Great customer service!!
They were great in handling my issue of not recieving my back issues. The kept me informed of the situation while it was being resloved.
March 16, 2023
Unprompted review
Reply from Zinio
Thank you for your review. It's great to hear you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
Given a subscription to Gardners World…
Given a subscription to Gardners World digital magazine and it is hopeless trying to get it to download. Keep getting an error message saying download failed. Put the magazine into favourites but when I go back to it it’s not there.
I would never voluntarily use this app again.
March 17, 2023
Unprompted review
Reply from Zinio
Thank you for your feedback. We are very sorry to hear about your experience. In order to help you resolve the issue you had on the website and while your purchase, please contact us providing detailed information along with the exact magazine name at support@zinio.comquoting ref #1286452
Great customer service!
The customer service is always quick, friendly and effective. The app sometimes struggles to load when not connected to a network, but that is not always the case. Other than that, the app works really well and trustworthy.
March 12, 2023
Unprompted review
Reply from Zinio
Hi Marno, many thanks for your kind review! All our teams are committed to provide a fully multiplatform service to let all our readers read comfortably on any device or computer, and reading comments like yours is truly incredibly rewarding. Thanks so much! Should you have any other feedback, needed help with any of your subscriptions or even if you were looking for the best offers, please don't hesitate to contact our team via live chat or email at support@zinio.com. We will be happy to help!
A problem solved.
A problem was sorted out to my satisfaction, what else could I want?
March 7, 2023
Unprompted review
Reply from Zinio
Thank you for your review Michael. It's great to hear you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
The app was refusing to load the…
The app was refusing to load the magazine, she got me started with a few hints but had to turn it over to the support team. I was a bit annoyed but they had it fixed in two days. Great service and prompt replies. I'm glad Zino has most of my magazine subscriptions handled. Knowing I have first rate technical support means a lot to me.
March 2, 2023
Unprompted review
Reply from Zinio
Thank you for your review Chris Thrush. It's great to hear you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
Very frustrating!
Very frustrating!
I have been a subscriber to New Scientist for a number of years, but have not read one for a little while due to "life getting in the way".
Now I try to download previous issues - on my android tablet - and have only manged to get 2 in nearly an hour.
Yes, I'm only trying one at a time, and my tablet is less than 50cm away from my wireless modem.
No other devices are using the wireless connection the same time.
It's Sunday morning 6.45am so local internet traffic is low.
Yes my tablet OS is up to date.
The issue I'm trying now has been "queued" for 10 minutes.
Frankly the Zinio android app is rubbish. PC app works, but hey I don't carry my PC with me and I can't transfer files from one to the other.
I've even tried un-installing and re-installing the app, but got at leas six "an unexpected error has occurred" messages while syncing was happening.
About to try again for the third time.
March 5, 2023
Unprompted review
Reply from Zinio
Thank you for your Julie. We are very sorry to hear about your experience. In order to help you resolve the issue you had on the website and while your purchase, please contact us providing detailed information along with the exact magazine name at support@zinio.comquoting ref #1282803
Excellent Customer service-- very…
Excellent Customer service-- very responsive to any concerns.
February 13, 2023
Unprompted review
Reply from Zinio
Thank you for your review. It's great to hear you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
A quick response
They were quick to respond to my request and the issue was resolved within a couple of days.
January 29, 2023
Unprompted review
Reply from Zinio
Thank you for your review K L Clark. It's great to hear you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
Problem solved in no time
My question was replied to promptly, and my problem solved immediately with no extra effort from my side.
January 28, 2023
Unprompted review
Reply from Zinio
Thank you for your review. It's great to hear you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
This app works ready ands easy to use
This app works ready ands easy to use. Plus they have lots of good magazines everything from tech to music, and lots more for everyone from all walks of life.
I do enjoy hanging out getting a good read in during parts of my days
Thanks Zinio
Best
Alec
January 25, 2023
Unprompted review
Reply from Zinio
Thank you for your review Alec Curran. It's great to hear you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
Fantastic customer service and a great app
I use this app on my ipad, it's really intuitive and a great, environmentally friendly way to read magazines. I recently had an issue with a magazine subscription auto-renewing earlier than expected before I could cancel it. I reached out to Zinio via their website who responded and resolved the issue within just a few hours. Fantastic service! Zinio often have offers on their subscriptions and I'm looking forward to choosing my next magazine with them.
January 17, 2023
Unprompted review
Reply from Zinio
Hello Nichola, thanks so much for your comments. We are delighted to hear about your good experience with our service and support. We offer a 24/7 service to offer permanent service and help our customers. If we can help you further enjoy our app, please contact us at support@zinio.com quoting ref #1269724. Thanks for your review and have a wonderful day!
One Of The Few
I was unable to sleep so decide to carry out some of my smaller administration tasks, during the early hours of the morning, that I had been putting off for a period of time. When dealing with Zinio I was most surprised to receive a reply, very shortly after sending my request, stating that it had been sorted out. On checking out the result of the action carried out, it had been done and to my great satisfaction. Not only was I surprised with the quickness of reply and carrying out of my request but also that it was carried out in the silent hours (UK) when most companies are closed so meaning that it would not normally have been actioned until normal office opening hours. I sent several other small requests to various UK companies throughout the night and as yet I have only received one other automated reply at midmorning today and I am still waiting for the others to reply. "Hats Off" to this company for their efficiency. It is something that is sadly lacking now in this so say busy world that we live in. If only more companies were like this one and took a leaf out of their book then the country of UK would be back on track in no time at all. This company got on with the job in hand and completed it in record time, unlike most companies that now appear to not be interested and hide behind the COVID crises and use it as an excuse as to how it has impacted on their lack of staff, which seems to have become the norm now when wanting something done in the UK. If a company is efficient then there is no excuse needed but if a company is grossly inefficient then all excuses are used whether it be Brexit, pandemics or staff shortages. We have become a country of useless greedy lazy wasters with the exception of those few that are out there. Well done to the Zinio staff and keep up the good work. Thank you very much from a very happy customer.
January 4, 2023
Unprompted review
Reply from Zinio
Hello David, thanks so much for your comments. We are delighted to hear about your good experience with our service and support. We offer a 24/7 service to offer permanent service and help our customers. If we can help you further enjoy our app, please contact us at support@zinio.com quoting ref #1266439. Thanks for your review and have a wonderful day!
I didn't get an email warning me my…
I didn't get an email warning me my subscription was going to auto renew, but they did promptly refund me when I contacted them.
December 15, 2022
Unprompted review
Reply from Zinio
Thank you for your review Hel M. It's great to hear you are happy with the service our team provided. Thanks so much for your 4 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
Excellent and fast assistance
November 29, 2022
Unprompted review
Reply from Zinio
Thank you for your review Ivan Peytchev. It's great to hear you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
Practically instant response to my in…
Practically instant response to my in app support request as well as resolution of my problem. Awesome.
November 30, 2022
Unprompted review
Reply from Zinio
Hello Assaf. Thank you for your comments and review. We are happy to help you. Feel free to contact us if you need further assistance.
Have a nice day
You respond so quickly and professionally
I found it difficult to change the email address that I had been using to a new mail address and couldn’t locate where to access it in the site.
A personal message that wasn’t A BOT 🤖 makes all the difference.
November 23, 2022
Unprompted review
Reply from Zinio
Thank you for your review Tracey Willig. It's great to hear you are happy with the service our team provided. Thanks so much for your 5 star review! If we could help with anything else, please don't hesitate to reach out our team again. We are always happy to help our readers! Have a great day!
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