Zoe Kay Jewellery Reviews 

So far not a good experience…. Order placed on 26/11/22. Website says Royal Mail next day…. Still not even had confirmation of dispatch or tracking information. No reply to emails and a reply via messanger assuring me it would be shipped today and tracking info sent! Still nothing and no reply to todays messages.

Delivery was prompt and the chain looks good quality and well packaged
Paul

Contact/customer service is appalling. Had to keep chasing for over a month where it was… oh it’ll be sent special delivery today…week goes by… chasing up again. Second time my wife wears the necklace it breaks. I reached out a couple times and they said they’d contact the manufacturer. I’ve sent more messages and nothing. DO NOT BUY!! Very delicate and breakable and disgusting customer service. Shocking!! Massive thumbs down!! Just seen your reply… funny how I write a review and you contact me straight away!! Most I’ve heard out of you!! You haven’t contacted me to update me on the manufacture situation so I wouldn’t know. (I only reached out late because it was a wedding gift to my wife and I had to wait to give it to her in end of October. I ordered it early because of the engraving and I was glad I did as it took a long time and having been told it’s been sent special delivery then a week later chasing you and getting replied with oh it’s dispatched now.) what good will was that? Like I said you never kept me in the loop about it. I wish I took the advice of other peoples reviews on you guys. I understand things break but after the second time of wearing it. It’s not made very well so maybe talk to your manufacturer about better made jewellery as the quality isn’t great what so ever. Won’t be recommending at all.

Beautiful product,shipped quickly and safely and I was constantly updated about my order, fab service

Excellent product, communication, delivery time. I would be very happy to recommend this jewellers to all my family and friends for future purchases.

I am very happy with the service , and I love the piece of jewelry I purchased.

The finest gold jewellery at such an incredible price. My minimalistic gold locket (on the daintiest chain I've ever seen!) is a treasured possession and will definitely become an – I get countless compliments on it! Wonderful value for money and service, thank you so much.

I bought a necklace for my daughter’s 18th birthday, she absolutely loved it. 3 months later it developed a crack in it, all emails are now being ignored!

9ct Gold bracelet for my partner beautiful peace of gold for is birthday in November like to be organised come really quick it's deffo not a scam quick delivery just order my partner a earing thank u very much

Ordered a beautiful locket necklace which has not disappointed.. It is beautiful and when I asked whether it could be sent ASAP as I wanted to put pictures of my folks in after they had recently passed away.. I received it within days.. Excellent service and thank you.. I am going back to work after a difficult time on Monday with my folks close to my heart in my gorgeous locket. I wil definitely be back and highly recommend ❤️

I placed a last minute order from Zoe Kay Jewellery. I was very sceptical after reading some of the negative reviews. Nonetheless decided to go ahead with the order as I didn't have any other options. I needed the items (a child's bracelet and a child's letter chain) to be delivered by Friday July the 15th, for an event on Saturday July the 16th. I tried calling them several times but couldn't get through so I emailed them instead. After emailing customer services, they emailed back to say they had the items in stock and can get it to me by Friday the15th. I placed the order on July 12th. As promised, they delivered on July 15! Thank you for such a speedy and wonderful customer experience.

Amazing products with Absolutely amazing customer support who quickly helped me.

I’ll highly recommend if anyone is looking for jewellery.

I would highly recommend ZoeKay jewellery, they are reliable and keep you updated with your purchase also really excellent quality exactly what I ordered

A small company that cares about its customers. A real pleasure to work with. Fantastic products, quickly dispatched with really exceptional aftercare when needed

Quality is off cheap looking considering the price

Purchased Charles Colvard moissanite earrings from Zoekay and they arrived, as promised today. Totally stunning! Great communication and service. Highly recommended.

Is 2.5 grams of gold approx 4 grams of gold?
To Zoe Kay it is…!!

Chain breaks in 2 months sends me a replacement that is 3 grams of gold and they say I’m better of than the first one…..still not the 4 grams that I bought!!

A gram of 9ct gold is £17!!! How can a variance of 1.5 grams be okay for the same price!!

Isn’t willing to budge…I wish I’d never bought from them.

Would give no stars if possible.

Purchased a gold necklace and bracelet within a few weeks was broken this was around Xmas. Returned and still waiting for a replacement. Customer service is awful never answer the phone never reply to emails and hardly reply through messenger. I have asked many times for an update on my order but get told they are waiting stock. Yet if I reordered would be with me in 3-5 working days. Am taking it further! As will not issue me a refund and will not send me a replacement out. This company is a massive scam!

I purchased a silver engraved St Christopher necklace for my son’s 21st birthday at a cost of £180 on 7th February 2021 which he received mid March 21. In January 22 he sent me a message and photos as the silver St Christopher disc had started to split. I emailed Zoe Kay Jewellery on 4th Feb to ask for their comments as I do not think this is acceptable after less than a year, especially at £180. I informed them that the necklace was well looked after and the chain in perfect unbroken condition. They did not reply. I emailed again on 18th Feb and said I was not impressed with their customer service and their failure to respond to my enquiry. They replied on 19th Feb ‘
Hi Clare
Thank you for your email. We are very sorry – the previous email was not received in our mail box.
We are sorry to learn of the breakage with the jewellery piece ordered.
Please see our guarantee policy below:’
Why do I need a reminder of a guarantee package that is all of 30 days and prior to anyone ever having worn the necklace?? It’s not worth the paper it’s written on and not a good customer service tool to use when a customer is asking for their comments on an item they have not broken and is clearly faulty! They also said
“The order was delivered on Saturday 13 February 2021 – this is therefore outside of our policy period.
However, we have forwarded images of the piece to our supplier to see if we can do anything in terms of an exchange.”
Since that response I have heard nothing and my emails sent on 19 & 28th February have also been ignored.
I find this absolutely appalling customer service - there is zero care about the customer - and extremely rude. Zoe Kay Jewellery has done absolutely nothing to help and couldn’t care less about the customer. I would be very careful if you are considering purchasing from this company. They respond in a day when you enquire about purchasing an item but when their goods are faulty I am afraid it’s trading standards you need to speak to.
Update:
I have messaged you 4 times and you have replied once. That is appalling customer service and in your reply you have completely glossed over you lack of response to emails. I gave you every opportunity to respond in a positive way and you have not bothered. The only time you respond with a when you get negative feedback on Trust Pilot. To spend £180 on an item that does not last even to my son’s next birthday is poor quality and clearly not for purpose. If the necklace had been mistreated the chain would have been the first thing to go - please explain how you can possibly damage a small St Christopher disc? I will not be buying from you again and would advise others to follow suit.

Perfect transaction. Easy payment, shipping details sent withing 48 hours, arrived within 72 hours. Perfect product as described and pictured. Zero problems or complaints.