Zoe Kay Jewellery Reviews 184

Excellent customer service fast response to emails and extremely helpful, i would definitely recommend Zoe Kay and will use them again in the future.

Overall pleased. Communication was sometimes slow and delivery took a week from ordering. Item was as described.

I purchased a necklace as a gift. Excellent service and communication
I will definitely buy from you again
Many thanks

This is just the best place to order from my husband passed away on the 9 December he was only 55 and he had a accident this place delta with everything and made it very fast and posted it out you wont get a better place to order from just the best and I will shop there again

Product arrived euper fast and was high quality. In the end we didnt need it and returns process super easy and responsive.

Perfect gift came in time for Christmas.
Well packaged special delivery.
Would highly recommend the quality of the jewellery at Zoe Kay.
Value for money beautiful gold crucifix.

i bought a necklace for my daughters 50th birthday engraved with her 3 childrens names on , the engraving was so tiny you can barley make out what it says and the chain is that thin i couldnt see it in the box untill i put my specks on . i paid £218 and the value of it is nothing like i paid , i have had to buy another chain for pendant at the cost of £125 to try make the necklace look like something better, as the saying goes you cant make a silk purse out off a sows ear !!!!! by the way i weighed the supplied chain in and got £10 for it , my advice is to shop for your special jewellery somewhere you know wont rip you off, avoid at all costs

I would not order ever again from this place .no correspondance other than thats your track number which didnt work .the item did arrive tho a day late after paying for next day by 1pm .present to late for birthday thanks for that .no email saying thanks for purchase ignorant company never again .£561 paid for this piece of crap that looks like plastic .its very cheap quality nothing like the picture .yes it has some description of it listed .however going to get it tested as i dont trust its all gold .garbage waist of 561 pounds

We have bought from Zoe Kay Jewellery four or five times now for family gifts.

Always happy with the items, delivery and communications.

From ordering to receiving it I have been informed of every step I'm very happy with my necklace it's a xmas present for my wife great quality she will love it would definitely order again ty

Got an email saying my purchase been dispatched with tracking number fast delivery would have got a 5 but chain a bit thin an light weight but am sure my daughter will like it would recommend putting weight in description’s

I’m really impressed with my purchase. It came in good time for delivery. It’s very good quality for the price I payed.

I very rarely leave reviews, but felt compelled to in this instance, as I am so very happy with the beautiful personalised necklace I ordered as a gift for my step-mum. It’s refined, elegant and stunning, and is even better in the flesh than on screen. My stepmum loves it too, so she’s as happy as I am.
I had a couple of queries at the beginning of my order, and Zoe couldn’t be more helpful and friendly.
My order arrived quickly and was packaged carefully.
Overall one of the best experiences I’ve had with online shopping - I will be back and will also be telling all my friends!

I’m so pleased with the necklace I bought from Zoe Kay - I was looking for a treat for myself and found a necklace that was just perfect. The quality is good and it arrived quickly.

Such a wonderful experience throughout the entire process of purchasing a gift for my friend. Customer service was great - extremely helpful and quick to respond to my emails. The item was delivered promptly, and earlier than expected which was a bonus. I am really pleased with the product - it's absolutely perfect! Would definitely recommend and will be buying my next piece of jewellery from here!

We bought a diamond pendant and chain. Super quick delivery and excellent. Saw the same one in a main store shop for a lot more than we paid. Really pleased

Great customer service! I needed to change the delivery address and was contacted straight away confirming the change. The necklace was a gift to my friend and she was over the moon with it! She said that it was great quality, beautiful design and that she had lots of compliments on it! Thank you for making my friend (and me!) so happy with the purchase. I’ll definitely be recommending you, as will she.

I am thoroughly impressed with the quality and craftsmanship of Zoe Kay Jewellery. Each piece is beautifully designed, with a refined elegance that reflects both creativity and attention to detail. The ordering process was seamless, and my jewellery arrived promptly and beautifully packaged, adding a special touch to the experience.

It is clear that great care goes into both the product and the customer service. I would highly recommend Zoe Kay Jewellery to anyone seeking timeless, thoughtfully made pieces. I am thoroughly impressed.

I would give 0 stars if I could. Absolutely terrible company. I have repeatedly tried to contact this company, via their enquiry form online, via their contact number which goes straight to voicemail and does not give you the option to leave a message (handy) and I even resorted to instagram message and still can’t get hold of anyone just a response from an automatic reply.

I paid an extortionate amount for a bracelet from their website - only for it to break multiple times. It is a poorly made hollow gold bracelet which is coming apart at the links. It is stated no where that this was hollow gold. It feels and looks cheap their jewellery is poor quality.

When I took it to a jewellers to look at with a loupe they confirmed it was of terrible quality.

They are so quick to take your money and impossible to get hold of to get a refund.