Zoe Kay Jewellery Reviews 

Such a wonderful experience throughout the entire process of purchasing a gift for my friend. Customer service was great - extremely helpful and quick to respond to my emails. The item was delivered promptly, and earlier than expected which was a bonus. I am really pleased with the product - it's absolutely perfect! Would definitely recommend and will be buying my next piece of jewellery from here!

We bought a diamond pendant and chain. Super quick delivery and excellent. Saw the same one in a main store shop for a lot more than we paid. Really pleased

Great customer service! I needed to change the delivery address and was contacted straight away confirming the change. The necklace was a gift to my friend and she was over the moon with it! She said that it was great quality, beautiful design and that she had lots of compliments on it! Thank you for making my friend (and me!) so happy with the purchase. I’ll definitely be recommending you, as will she.

I am thoroughly impressed with the quality and craftsmanship of Zoe Kay Jewellery. Each piece is beautifully designed, with a refined elegance that reflects both creativity and attention to detail. The ordering process was seamless, and my jewellery arrived promptly and beautifully packaged, adding a special touch to the experience.

It is clear that great care goes into both the product and the customer service. I would highly recommend Zoe Kay Jewellery to anyone seeking timeless, thoughtfully made pieces. I am thoroughly impressed.

I would give 0 stars if I could. Absolutely terrible company. I have repeatedly tried to contact this company, via their enquiry form online, via their contact number which goes straight to voicemail and does not give you the option to leave a message (handy) and I even resorted to instagram message and still can’t get hold of anyone just a response from an automatic reply.

I paid an extortionate amount for a bracelet from their website - only for it to break multiple times. It is a poorly made hollow gold bracelet which is coming apart at the links. It is stated no where that this was hollow gold. It feels and looks cheap their jewellery is poor quality.

When I took it to a jewellers to look at with a loupe they confirmed it was of terrible quality.

They are so quick to take your money and impossible to get hold of to get a refund.

Do not touch this company. (Summary at the bottom if TLDR).

I ordered a gold t-bar necklace for Mothers Day as I had one for Christmas and wanted to buy my mum a matching one. It arrived and as soon as I got it out of the box it broke so I tried to call them 6 times but no answer and it won't let you leave a message so I emailed with pictures and they said I couldn't have a replacement (despite seeing it was broken on the picture) until I returned that one and I had to pay £8.35 postage. New necklace was sent but it was the wrong one, a shorter t-bar and the chain was about 2" shorter too so totally the wrong item. Tried to call again and no answer so emailed and got no reply for 3 days. Again I was told I had to return before I could get the correct one sent out. So that is another £8.35 postage on top of £225 for the necklace and still no apology for sending the wrong item. Tracked my return and could see that it had been received but I heard nothing for days and my emails for an update were ignored. Was then told that a new necklace would be shipped Wednesday but that and Thursday came and no necklace. And again nobody answered my calls or replied to my emails as it was 3 days to Mothers Day and I had no necklace but they had all my money. Finally got a reply that it would be delivered on Saturday (no explanation or apology for the hold up) and then they tried to blame the broken necklace I had returned earlier on me and "excessive force". I own multiple bits of jewellery, dainty and expensive, I am 7 stone and it was a Mothers Day gift...I know how to handle jewellery so there is no way any force was used on the necklace. It was only after reading reviews on here that mentioned the flimsy nature of some items that I realised that was probably the reason, not me. What would I gain from having no gift for Mothers Day AND being £225+ out of pocket. Again no reply to emails asking them to make sure that the necklace was delivered on Saturday as promised until Friday afternoon when I got a generic email that it had shipped. Still no apology for the broken necklace or the wrong one and no reassurance the other one would arrive on time either. Necklace finally arrived on Saturday so the day before Mothers Day and it was still the wrong one. Even after I'd sent a screenshot of the exact one I wanted from their website (that was only purchased 4 months prior), the product code and all the measurements, it still arrived different to the one advertised on the site. I also noticed that the t-bar itself has a rough edge on one side which isn't great for £225. I had nothing else to give my mum for Mothers Day though as this had left me out of pocket with no time to get a refund or to buy anything else and after reading all the reviews of this company and seeing how bad their customer service to me was, it wasn't worth the hassle and money to try and return. They have caused me a lot of money and stress. Now I'll have to wait until I can save some more money to buy my mum something else as the quality of the necklace and also that it is not the one I ordered just isn't good enough but at least I don't have to deal with this company anymore and I never will again it was one of the worst experiences ever and ruined what would have been a nice sentimental gift for a very deserving mum. It is also funny how they only seem to reply to the bad reviews here as if trying to discredit those who've had bad experiences with them but we all can't be lying can we.

Summary if TLDR:
They don't answer the phone/contact no.
They don't reply to emails
Product quality is not worth the money
Flimsy jewellery
Expensive jewellery
Expensive returns
Bad customer service

BE VERY WARY WHEN ORDERING…they tell you what you want to hear to get your money…So on 7th March I contacted this business via email, I had quick responses, answering all my questions.
I was sent a ring size, which arrived pretty quickly.i explained that I go away on 25th March and that I needed my item by the end of the day on Monday 24th as it was for my son for his 21st birthday while I was away. I was assured that this was enough time.as soon as I made the order, over £600 order the responses got less and less. I was told I would be sent updates regarding this order, I didn’t receive one.. I sent 2 emails and was days before I got a response. I was told I would receive my item by the end of this week. I asked for the day so I could make sure I was in to take the delivery. I had no response. I sent another email asking for an update, and guess what? The item will NOT be here for when I leave to go away so now my son will not have his 21st bday gift on his bday. I am very upset, angry and very disappointed that I believed what I was told by this business, I wished I had took notice of all the other reviews.She has now asked if I want to cancel the order- even though they don’t do this for personalised items.OF COURSE I CANT CANCEL THIS ITS FOR MY SONS 21ST, (which she knew about) WHICH IS ALREADY GOING TO BE LATE. I have asked for same day delivery, so that I can receive the item before I go away, but she has refused to do. I will update the review once the items are received as I’m concerned now as others are saying how poor the quality is, but I will give my honest review.CUSTOMER SERVICE IS POOR either way, but if the items happen to turn up on time I will update my review accordingly but I’m not holding out much hope.

Wish we’d researched this companies reviews before making a purchase. Paid almost £360 for an engraved white gold locket for my daughter’s 40th birthday. The item is very flimsy and low quality, definitely not worth what we paid for it. Very embarassed about giving it to our daughter now. Contacted the company directly and they haven’t responded. Very, very disappointed.

I am very satisfied with the product and email communication. I ordered the double gold dog tags which are excellent. I received the product within three days of ordering it. The company was also very prompt in replying to my email asking about an estimated date of delivery. Overall, extremely satisfied.

Really wanted a certain bracelette out of a few stores I choose Zoe Kay jewellers paid for item to be told the next day the item was damaged and could not be sent. I'm really disappointed as now I have to wait for £550 refund which I purchased from another dealer edited with reply yes you refunded me but now I have to wait for goodness knows how many days to get my money back surely you shouldn't advertise items that are damaged especially after I emailed you a few times before making the purchase. I'm not happy at all about my experience. Edited I STILL HAVENT RECEIVED MY REFUND all because this jeweller advertised something they didn't have DISGUISTING

My order has not arrived. I have emailed the company and have not heard from them since 2 weeks. Can someone get in touch as soon as possible?

Love this necklace I bought for my husband it has a personalised message on it the chain 20 inch , I would have preferred a thicker chain for the price but overall very pleased with it.

Would be very wary of using this company. Item arrived and was very flimsy, sent it back shortly after arrival, realised almost a month on they hadn’t refunded me. I emailed them and they responded to say they have refunded now. It was £200 - I presume if I didn’t chase them up I’d never have got my refund.

I purchased a white gold necklace and locket for my daughters birthday. It arrived as stated but when I opened the box was very disappointed with the quality. I put it straight back in box and went to post office to send it back first class tracked and sent letter asking for refund.I have had no emails from them,so they are not a company I will use again. Wish I had looked at these reviews before I made the purchase. Went to our high street jeweller in our town and purchased a much better quality necklace and locket.

Great experience overall, beautiful jewellery, regular updates on order progress.

My Husband purchased me a rose gold locket bracelet for our anniversary, it kept coming unclipped from the first day I wore it on holiday ,when he first gave it to me. We got back and I returned it, which they mentioned there was a hairline fracture which could of been caused by a bang, which, this was the first day I got it , I couldn't wear it and you would expect a bracelet over £600 to be more withstanding , I sent the bracelet back, I had to chase it up constantly , the customer service has been appalling , I feel the jewellery is low quality and over priced. They told me after chasing it up they would repair the locket and send back, never happened, chased again - week at a time, then they said they was waiting for the locket from the supplier, chased again after another week then they have stopped making this bracelet/ locket - this is well over a month I had been told it was getting repaired, I then get offered a gold bracelet - yes to more value but i don't wear yellow gold or a credit note to spend on the website for less than what we paid for the bracelet. I asked for the money back but then they have offered a plain rose gold bracelet which yes on the website it says its worth slightly more but I'm not convinced, this is just the same as the bracelet I had the first time around without the love heart locket, so I feel like I've came worse off and that also took two weeks to come. I have noticed on replies to these reviews they appear a bit sassy and they try and justify the lack of customer service but I honestly would never buy from this company again, I have the email chains that no one takes responsibility or ownership, I feel if I didn't chase this up , I never would of got a reply , you would imagine with the jewellery price being over £600 you would expect the customer service to be a bit more prestigious.
I also called - No one answers the phone!

I was given a locket for my birthday and it had a small dent in it. I emailed to let them know and I had to chase for a response. They stated items were checked and it must have been done in transit but the box was not damaged at all. It was a poor excuse and I felt very let down and the fact that I had to chase a response gave me no confidence in them and I would not recommend.

Excellent sevice overall and item of jewellery was beautiful and was dispatched and received in only a few days just in time for Christmas via Royal Mail, i was kept up to date on progress of order many thanks will order from you again !

I bought a necklace from you guys I was worried about it not arriving before Christmas as its for my wife. quick dispatch and email response from you guys put my mind at ease. ordering was easy as well .payment fitting all the details in the little box made it harder but got there in the end .would order from you again.

I have ordered a st Christopher as a Christmas gift I have emailed 3 times and tried to call but the number will not connect it’s a bit concerning as I emailed before I purchased it and the responded straight away.