Zoe Kay Jewellery Reviews 

190
TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

I ordered a ring for my Grandsons 18th and I wanted it inscribed. I did get a bit worried when I didn't hear from them after invoice and I knew that I had a deadline so I popped them an email which w... See more

Rated 5 out of 5 stars

Ordered a necklace for my wife a few weeks back, communication was good and tracking number was supplied. Unfortunately the product was faulty, I contacted Zoe Kay with images and they qui... See more

Rated 5 out of 5 stars

Excellent service great jewellery Kept up to date daily for delivery And arrived when stated Keep up the good work I will definitely use again

Rated 1 out of 5 stars

Terrible. Avoid at all costs. Placed an order last Wednesday all be it late on. Still no delivery, no confirmation email of purchase sent either. Tried several times to contact and got nowhere. Doubti... See more

Company replied

Company details

  1. Jewelry Store

Written by the company

We are a boutique online jewellers. At www.zoekayjewellery.co.uk customers will find an extensive collection of diamond, gold and silver jewellery, for every occasion and budget. We also offer free delivery on all orders.


Contact info

3.7

Average

TrustScore 3.5 out of 5

190 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 24 hours

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3.7

All reviews

(190)

16 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A must read…………

After placing an order for my jewellery it arrived very quickly in the post.
The box it arrived in alone was lovely with a very useful business card too.
Totally delighted with my piece of jewellery - a rather dainty nose stud.
I will most definitely be ordering more from Zoe Kay

September 12, 2021
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, good communication. Lovely locket, very pleased. Will be using again. They have some lovely pieces.

August 23, 2021
Unprompted review
Rated 5 out of 5 stars

Superb service, quick free delivery.

I ordered my ring yesterday 3rd Aug 21 and it arrived by post this morning 4th Aug 21. Free p n p too!!!!!
Perfect fit.
Payment being taken automatically when required.
Cannot fault the service at all.
From ordering to delivery. PERFECT❤❤

August 4, 2021
Unprompted review
Rated 5 out of 5 stars

Quality piece

I ordered the silver 18 charm bracelet for my birthday it arrived in 3 days it is just the right length for my slim wrist beautiful charms excellent quality not heavy but enough weight that you know you have it on this is my first piece from this company and I would certainly recommend

July 31, 2021
Unprompted review
Rated 5 out of 5 stars

Mens gold chain

This is only a small Company, but don't let that put you off. Zoe is amazing and really looks after her customers. So happy with my purchase.

June 21, 2021
Unprompted review
Rated 5 out of 5 stars

The beautiful 925 silver "Dad" necklace…

I won the beautiful 925 silver "Dad" necklace on their FB competition. I won on Thursday and it was posted and delivered the very next day! A gorgeous piece of jewellery which was boxed with care in such a pretty box.
The lady kept me informed of delivery etc and was a lovely woman to talk to.
All in all, my transaction was a lovely experience, and I would recommend Zoe Kay Jewellery for any gifts you may need for friends and family in the future.

Sharyn xxx

June 18, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service and lovely product

Ordered white gold , personalised St Christopher for an 18th birthday gift. Arrived within 5 days, quality and engraving is beautiful. Customer service excellent, queries were replied to quickly even over a bank holiday weekend.

June 10, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing company I would definitely…

Amazing company I would definitely recommend.
Excellent customer services and communications.
I am currently in the process of getting yet another piece made due to the high quality and standards of the previous one I bought as a gift for a friend .
Thank you so much !!! These centimental gifts are something to treasure xxx

June 10, 2021
Unprompted review
Rated 5 out of 5 stars

Made up

Fantastic beautiful ring made by Zoe Kay, Brilliant customer service ,10/10 first class product

May 15, 2021
Unprompted review
Rated 5 out of 5 stars

I am over the moon with the service and quality of my ring.

I am over the moon with the service and the quality of my Masonic ring.
i lost my original two weeks ago which i had given to me by my Wife to replace my broken wedding ring in 1996. My wife passed away 20 months ago and to lose this lovely ring was very upsetting.
the ring you have supplied is a replica and the in graving is also first class.
I am avery happy customer thank you so much.
Colin

May 11, 2021
Unprompted review
Rated 4 out of 5 stars

Great chain but definitely underweight of the “approx weight”

Absolutely pleased in every way regards quality of my recent purchase of a 2mm white gold box chain. Delivered in double quick time as well.

My only moan (hence 4 stars not 5) would be it was advertised as “approx” 6 grams, when in fact it weighs only borderline 5.5 grams (weighed on a jewellers calibrated scale)

A more accurate description would have read approx 5.5 grams, not rounded off on the high side.

Trivial matter, maybe I ended up with an exception, but still happy with purchase.

April 21, 2021
Unprompted review
Rated 2 out of 5 stars

Late arrival and wrong size

I ordered the NAN Sterling silver ring,took a week to come and was late for when I needed for my mums birthday also I ordered a size N but when it arrived it seemed abit big but my mum said she would just take it to be resized to find out they had said a size Y !!!! I’m very upset as I have now had to spend more money to get it resized,because I got no reply about how to return or what can be done will not be ordering again

April 13, 2021
Unprompted review
Zoe Kay Jewellery logo

Reply from Zoe Kay Jewellery

Hi Lar

We are sorry you have had cause to write this review.

We have checked our emails, social media accounts and also our voicemail – unfortunately we do no appear to have received any message from you in order for us to respond to this matter.

The ring size which was delivered was a Size N – and as ordered.

We are very sorry, we do not even offer this ring in a Size Y.
We believe you have been incorrectly informed.

The piece can be returned to us for exchange or full refund (providing it has not already been resized by another jeweller).

Please contact us at the below:
https://www.zoekayjewellery.co.uk/contact-us-2-w.asp

If we can be of further assistance please let us know.

Kind Regards

Zoe Kay Jewellery
Telephone: 0800 644 0625
www.zoekayjewellery.co.uk

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