Zombie Vapes Reviews 

498
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Evaluating 59 reviews, most reviewers were somewhat happy with their experience overall. Customers consistently praise the excellent service provided, often highlighting the great quality of products and competitive prices. Many people frequently mention fast delivery, appreciating the good quality of vape liquids and other items that match their descriptions. However, some customers also noted significant issues with contacting the company, reporting that emails go unanswered or bounce, and phone numbers are unresponsive. A few other people also felt that orders were frequently delayed or unfulfilled, with some receiving incorrect or missing items, leading to frustration and a lack of resolution.

What people talk about most

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising the fast and quick... See more

Product

Customers consistently note ambiguous experiences with product, with many praising the quality and flavor of... See more

Order

Reviewers highlight negative aspects of order fulfillment, with many reporting that their orders never... See more

Service

Users describe positive interactions with service, with many reviewers consistently praising the excellent... See more

Customer communications

Consumers express significant frustration with the lack of effective contact methods. Many reviewers report... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Used the company for years great products at a good price, only thing that let's them down virtually no way of contacting them if a issue arises, website says live chat no such option, nobody responds... See more

Rated 5 out of 5 stars

Great service. Easy ordering on line, I always buy X3 100ml and then qualify for free 2nd class delivery. I don't bother shopping around because I'm more than happy with service, the price and lov... See more

Rated 5 out of 5 stars

Was worried about placing first order but presently surprised order received in good time and strength avaliable has work wonders . Definitely will be ordering again

Rated 5 out of 5 stars

Don’t buy my liquids from anywhere else, fast delivery, kept up to date with progression of order and delivery. Flavours of vape liquids are really good. A+++++++++++++++++++++++ all round. 🙂🧟‍♀️


Company details

  1. Vaporizer Store

Written by the company

We have been infecting vapers with good flavours since 2017, but don't worry, we have the antidote! In the dawn of an apocalypse, you have what you need from Zombie Vapes.


Contact info

3.5

Average

TrustScore 3.5 out of 5

498 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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3.5

All reviews

(498)

54 reviews in the last 12 months

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Rated 1 out of 5 stars

Cannot get my item

when it arrived at my country, They said I had to pay 200 pounds to get my item because of all the tax on nicotine, I thought I had paid for vat. but I guess my country sucks, shame I never got to try any of the zombie vape juices at all, since I can't pay for something that much, even though what I ordered was 66 pounds

April 24, 2024
Zombie Vapes logo

Reply from Zombie Vapes

Hi Eubie,

The standard rate for import tax to Norway is 25%, which should be for the amount of £16.50 for your order.

Looking at our records, your order has been released from customs and is on it's way to you. If for any reason you need us to contact Norwegian customs, please don't hesitate to contact us via email.

Kind regards,

Zombie Vapes.

Rated 5 out of 5 stars

New shop

Popped into the new shop today, very clean and tidy. Bought a disposable vape which they had loads of brands and flavours to choose from! Also bought Nic salts and again lots of choices and great value - 5 for £13! Male behind the counter was very helpful and friendly. Would highly recommend much cheaper that the other shop in Sandbach.

April 27, 2024
Unprompted review
Zombie Vapes logo

Reply from Zombie Vapes

Thank you for caliing in our new store, and a bigger thanks for the positive feedback.

All the best,

The Zombie Vapes team!

Rated 2 out of 5 stars

Faulty goods and poor customer service

I placed my first order for 4 disposable CBD vapes from this company and when the order arrived 2 of the vapes arrived USED so I emailed called and messaged on their facebook page for 2 days before receiving a reply and the 2 vapes were replaced and were in full working order and this was done in quite a speedy manner after 2 days of hounding them along with a free one which was a nice gesture but this also arrived faulty (liquid was jet black and battery was flat) I tried charging it but it didn’t work and then when I unplugged the vape it literally fell apart in my hands and the liquid went everywhere now I understand it was a freebie but I would still expect them to have been checked before shipping to ensure no more faulty goods were sent out so obviously I contacted them again to let them know they really need to check their stock and to thank them for replacing the other two but my message was met with silence so from a personal position I wouldn’t order from them again and would advise others not to either

March 25, 2024
Rated 4 out of 5 stars

Fast efficient service

Fast efficient service, everything arrived in decent order. My previous order spoiled us a little bit, stuffed with freebies and a little more care in the packing,but this order was more than acceptable, will use you again.

March 25, 2024
Rated 1 out of 5 stars

Ive been ordering off here for quite a…

Ive been ordering off here for quite a while now and my recent order I ordered 8 100ml e-liquid and only received 8 50ml,I’ve sent no ends of emails but yet still haven’t heard anything! I am not loosing out on money for product I ordered but haven’t received the correct amount

February 7, 2024
Unprompted review
Zombie Vapes logo

Reply from Zombie Vapes

Hi Kayleigh,

Sincere apologies you received the wrong size. We will send you another 8 50mls out today to bring your order up to the correct amount. We will also include some extras as compensation for the inconvenience caused.

Kind regards, Zombie Vapes.

Rated 2 out of 5 stars

Random replacements

Whilst I appreciate you may not have has the full amount of nice up shots in stock, the solution is to contact me re replacements or to cancel, or to have had it unavailable on the website initially. Not to send an assortment of other nicotine shots without my blessing.
Best wishes
J

January 15, 2024
Rated 5 out of 5 stars

Great vape company

So happy I found this company what can I say from fantastic taste to unbeatable value with multi buy savings. Delivery was super fast and the website was very easy to find my flavour and process my order

January 8, 2024
Unprompted review
Rated 5 out of 5 stars

Superb customer service

I placed my first order with Zombie Vapes a couple of weeks ago. The prices were great and I got a shipping notification the same day my order was placed.

After five days I noticed that I had yet to receive my items and the tracking details had not updated, with RM still awaiting the package. I sent the team an email and was unaware that website was undergoing maintenance.

A day went by and I had not received a response. At this point I was starting to worry so emailed again stating that I would be initiating a refund if I didn't get a response.

The message immediately received a response from one of their team, who informed me of the websites closure and how inundated with orders they were. Daniel was extremely helpful, polite and apologetic, and offered to send me half of my order for free as well as refund the full amount back to my card.

I received the items the next day along with my refund and cannot express how amazed I am at the level of customer care that went into resolving my issue.

Suffice to say that due to this amazing customer service I will be purchasing items from Zombie Vapes again in the future.

December 16, 2023
Unprompted review
Rated 5 out of 5 stars

Refund provided

I placed an order for CBD shots (priced £25). I was sent some nicotine booster thing, which they sell for about 80p. Mistakes happen tho!

Edit: after writing this they’ve been in contact and nicely provided a full refund for the item

November 20, 2023
Unprompted review
Rated 4 out of 5 stars

Arrived damaged

Ordered a disposable vape, it came and juice was leaked everywhere , inside the charging ports etc. Completely dead and unusable . Sent them an email, will update this review if anything gets done about it.

UPDATE: received a replacement device promptly after reporting the issue, Increased to 4 stars

December 6, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic service

The website is so easy to use and the staff are always great and friendly.
Even though it’s not stated as next day I always seem to get mine next day.

November 24, 2023
Zombie Vapes logo

Reply from Zombie Vapes

Hi Stephen,

Many thanks for taking the time to leave a kind review! Feedback is always appreciated. We wish you and your family a Merry Christmas and a Happy New Year.

All the best,

The Zombie Vapes Team.

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