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Review summary

Created with AI, based on recent reviews

Most reviewers were unhappy with their experience overall. Many customers expressed dissatisfaction with the subscription model, citing issues with automatic renewals without notification and difficulty canceling memberships. People also felt that the service offered poor value for money, with many considering it a waste of their time and financial resources. The pricing was frequently criticized, with consumers feeling they paid for a dysfunctional service. Some people were dissatisfied with the website's functionality, describing it as confusing and difficult to navigate, with technical problems and issues with profile management. Conversely, a small portion of people felt that the site was affordable and worth becoming a member, with some even reporting successful offline meetings.

What people talk about most

Website

Reviewers mention ambiguous feedback about the website. While some customers consider it one of the best... See more

User experience

Consumers find the user experience to be ambiguous. While some reviewers report positive outcomes, such as... See more

Subscription

Customers had negative experiences with subscription. Many reviewers expressed frustration with automatic... See more

Value for money

Reviewers express strong dissatisfaction with the value for money, frequently describing their experience as... See more

Price

Clients share negative opinions on price, with many feeling they received nothing for the money they paid,... See more

Reviews shaping this summary

Rated 2 out of 5 stars

When I chose the standard subscription I did not know that communicating with any woman I found interesting was limited to just a "like." I had a very unpleasant experience prior with another site w... See more

Rated 1 out of 5 stars

I always get the ugliest and oldest women's photos set to me, these women look like my mother or older, no good choices and I can't change the settings to adjust the ages. This site is a waste of my t... See more

Rated 1 out of 5 stars

After 2 years away from Zoosk, I found the same persons on line that have not even bothered to even update their photos. That's my bad for signing up with Zoosk again. However, I have been unable t... See more


Company details

  1. Dating Service

Written by the company

Zoosk is the online dating platform that makes love happen. Discover advanced security, more personalized matches, interactive virtual dating experiences, plus free online dating tips. Ignite more meaningful connections today.


Contact info

1.8

Poor

TrustScore 2 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

The worst experience anyone could ever…

The worst experience anyone could ever go through.... You can't write anything about ya self without it getting rejected and the staff are an absolute nightmare

May 1, 2024
Unprompted review
Zoosk logo

Reply from Zoosk

We're sorry to hear this, Ryan. Please get in touch with our team directly so that we can look into it and help. Thank you!

Rated 1 out of 5 stars

I paid for 6 months and suddenly it…

I paid for 6 months and suddenly it @failed to send” any messages I sent! I had a massive difficulty in finding how to complain, as there is nothing on the app to help you.
When I did I was assured that it had been fixed- it hadn’t!!
So, as I could not access any dates I asked for my money to be refunded and was merely pointed to how to cancel my renewal-which I’d already done. Poor in so many ways, pity!

April 30, 2024
Unprompted review
Zoosk logo

Reply from Zoosk

We're truly sorry to hear about the difficulties you've encountered with our messaging system. We understand the importance of effective communication on our platform and are disappointed to hear that our initial attempts to resolve the issue fell short of your expectations. Please get in touch with our team so that we can look into it and help. Thank you!

Rated 1 out of 5 stars

absolute scam website without real…

absolute scam website without real people ... why allow accounts that show fake photos and messages that turn out to be total scams that are easily discovered within a couple hours.

April 30, 2024
Unprompted review
Zoosk logo

Reply from Zoosk

We're truly sorry to hear about your experience, John. Ensuring the authenticity of our community is a top priority for us, and we have strict measures in place to prevent such occurrences. If you've come across any suspicious activity, please report it to us immediately so we can investigate and take appropriate action. Thank you!

Rated 1 out of 5 stars

I did contact zoosk but they wouldn't…

I did contact zoosk but they wouldn't restore my account even though I apologised for accidentally downloading an inappropriate photo,so much for love as I had met someone on there

April 25, 2024
Unprompted review
Zoosk logo

Reply from Zoosk

We're truly sorry to hear about your experience and the inconvenience it caused. We understand how important it is to connect with others, especially when you've found someone special. Our team strives to maintain a safe and respectful environment for all our users, which includes adhering to our photo guidelines. Please reach out to our customer support team again so that we can promptly address this issue. Thank you!

Rated 1 out of 5 stars

Unhappy

I downloaded a photo in error instead of letting me apologise they blocked me and after I paid 6 month subscription. So sad as I had met someone

I didcontact zoosk team and they wo t restore

April 25, 2024
Unprompted review
Zoosk logo

Reply from Zoosk

We're sorry to hear this, Susan. We want to assure you that we take account security seriously. Please don't hesitate to reach out to our team so that we can look into this and restore access to your account. Thank you!

Rated 1 out of 5 stars

Dater beware

Dater beware. They will overbill you Fake profiles greet you and say they wanna meet you. All fake. Do not fall for it

April 27, 2024
Unprompted review
Zoosk logo

Reply from Zoosk

We're sorry to hear this, Antonio. We take such concerns seriously and are consistently working to enhance our platform. If you encounter any fake or suspicious profiles, please report them so that we can investigate and take appropriate action. Thank you!

Rated 1 out of 5 stars

Absolute scam...if I could give no…

Absolute scam...if I could give no stars I would..I think its a disgrace even to have to pay for a dating apps..they tell you u get these smart packs every day,yes you do get them with exactly the same people they have already sent🤔🤔...I'm sure there are more people online,or maybe not cause it is a scam.im no oil painting but after a week.or 2 you would expect at least a like...its the same handful of people on it,nothing changes...they will not be getting another penny of me and I'm actually disgusted at myself for even paying it in the 1st place...DO NOT USE...

April 27, 2024
Unprompted review
Zoosk logo

Reply from Zoosk

We're genuinely sorry to hear about your experience on Zoosk. We understand that it can be disheartening when your expectations aren't met, especially when it comes to something as personal as dating. Our aim is to provide a platform where people can connect and meet new potential matches. We're constantly working to improve our algorithms to ensure that our users receive diverse and relevant recommendations. If you have any further concerns or questions, please don't hesitate to reach out to our customer support team. Thank you!

Rated 1 out of 5 stars

Tried to update my photo

Tried to update my photo. I deleted my original photo and the website would not accept my replacement. There is not a live person at zoosk to provide assistance and I finally gave up. I should have had several days remaining of my contract. This is scam company which has rigged every aspect of the company to squeeze more money from their customers at every opportunity. I will not be scammed for more money from these thieves. The whole agenda of the website id to squeeze more money from people.

April 21, 2024
Unprompted review
Zoosk logo

Reply from Zoosk

We are sorry to hear that you're experiencing technical issues with our app, Jim. If the issue persists, please reach out to our customer support team so we can help you out and work on fixing the issue. Thank you!

Rated 1 out of 5 stars

I signed up for on Zoosk for 6 months

I signed up for on Zoosk for 6 months, unfortunately after 3 months I received 24 security emails from Zoosk saying fraudulent people were messaging me. I received double the amount of messages that I did from ACTUAL PEOPLE.
This company takes money from people knowing that there’s no chance of meeting a match.
I specifically asked for matches within a 100 mile radius, and I had people from thousands of miles contacting me.
My advice…DON’T WASTE YOUR MONEY!!!!
It’s hard to cancel also.

December 26, 2023
Unprompted review
Zoosk logo

Reply from Zoosk

We're sorry to hear about your disappointing experience with Zoosk. Fraudulent activity is something we take very seriously, and our dedicated security team works tirelessly to identify and remove any suspicious accounts from our platform. Regarding the issue of distance preferences, we strive to match users based on their specified preferences, including distance. We continually refine our algorithms to improve match accuracy, and we appreciate your feedback as we work to make these adjustments. If you need assistance with cancelling, we recommend checking out our Help pages. You can also reach out to us by using the contact form available on our Help pages; simply click on 'Contact us.'

Rated 1 out of 5 stars

big sham.

big sham.. profiles are fake.. Id give it 5 stars for being deceptive.. I really would like to give a negative 5 rating!!

April 10, 2024
Unprompted review
Zoosk logo

Reply from Zoosk

We're sorry to hear this, Steve. We take such concerns seriously and are consistently working to enhance our platform. If you encounter any fake or suspicious profiles, please report them so that we can investigate and take appropriate action. Thank you!

Rated 5 out of 5 stars

Subscription

Well, I needed to use your support the past couple weeks and everything was spectacularly wonderful all the folks answered every problem I might’ve had her encountered and them very good support. Thank you.

April 9, 2024
Unprompted review
Rated 1 out of 5 stars

Zoosk.com: A Haven for Romance Seekers, Yet Beware of Scammers"

Zoosk.com offers a welcoming platform for individuals seeking romantic connections. However, amidst its allure, one must remain vigilant. The site unfortunately attracts its fair share of romance scammers, posing a threat to members' emotional and financial well-being.

To safeguard your journey towards love on Zoosk.com, consider employing the Online Scam Buster background check service. ONLINESCAMBUSTEROSB hart gee mhail dort come.

Empower yourself with the tools needed to discern between genuine connections and potential pitfalls. Your quest for love deserves the utmost protection.

Thank me later

March 30, 2024
Unprompted review
Zoosk logo

Reply from Zoosk

We're sorry to hear this! Rather than relying on external sites for security, for the safety of our members, we have our own dedicated team working round the clock to remove fake profiles and prioritize our user's safety. If you come across any fake accounts, please let us know immediately by reporting them. Thank you for the feedback!

Rated 1 out of 5 stars

Zoosk is deceptive with fakeprofiles

Just signed up and in one week easy to tell almost all the attractive people are fake profiles. Not a single response from any email. I even suspect they hire people to respond to live communication with fake profiles while online. Save your money please.

April 7, 2024
Unprompted review
Zoosk logo

Reply from Zoosk

We are sorry to hear this. We have a dedicated team working to remove fake profiles and prioritize our users' safety. If you suspect any profiles of being fake or suspicious, please let us know immediately by reporting them. Thank you!

Rated 4 out of 5 stars

The concept is doing very well and its…

The concept is doing very well and its helpful to singles out there who are trying to meet a decent partner in life!
However!!!! Zoosk is too financially driven to start with. They could easily offer a prize to singles signing up for first time and are not totally sure that they want a membership! This will create excitement!! dont even consider granting a free 24 hour chat liaison to singles who are really hitting it off together.

March 1, 2024
Unprompted review
Rated 5 out of 5 stars

Zoosk is where I met my husband

Zoosk is where I met my husband. We’ve been together for 5 years (met May 2019) and married for 3 years (married Oct 2021). It’s a great site to meet your future forever person. Highly recommend the site and am so grateful that the site was there for me to connect with my now husband. 🫶🏻

April 29, 2023
Unprompted review
Rated 1 out of 5 stars

Only gave 1 star cause couldn't give…

Only gave 1 star cause couldn't give zero zoosk is nothing g more than a scam says its free there's nothing on there that's free and most of the profiles are fake scamers

March 17, 2024
Unprompted review
Zoosk logo

Reply from Zoosk

We're sorry to hear this, Gary. You can view other singles' profiles, send them hearts and likes to express interest, and use our livestreaming feature, Zoosk Live – all completely free. For exchanging messages and accessing our full range of member features, we offer various subscription packages. If you encounter any fake or suspicious profiles, please report them so that we can investigate and take appropriate action. Thank you!

Rated 1 out of 5 stars

Utter waste of money and time

Utter waste of money and time. Same zombie profiles as last time I was on 5 YEARS AGO!. Obviously left there to boost appearance of higher number of matches. a cynical ploy by Zoosk. I usually get a fair number of likes on other sites. Zero on here. I think zoosk is a dead app. the same 5 women supposed matches I keep dismissing keep popping up. Run by bots now imo. Loads of fake profiles STILL on there. Seriously folks dont bother with this one.

March 15, 2024
Unprompted review
Zoosk logo

Reply from Zoosk

Thank you for taking the time to share your feedback with us, Paul. We're truly sorry to hear about your disappointing experience with Zoosk. Some of our members choose to keep their profiles on our app for a longer time, and we do not actively delete them if they're being logged into, even sporadically. If you come across any fake or suspicious profiles, please report them so we can investigate and take action. Our customer support team will be happy to assist you in tweaking your search criteria so we can suggest different matches to you.

Rated 2 out of 5 stars

Expensive and full of fake people

March 13, 2024
Unprompted review
Zoosk logo

Reply from Zoosk

We're sorry to hear this. If you suspect any profiles of being fake or suspicious, please let us know immediately by reporting them. We also offer occasional discounts on our subscriptions and seasonal promotions, so keep an eye out for those. Thank you!

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