Zuri Furniture Reviews 

119
TrustScore 2 out of 5

2.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Bought a sofa for over 3k. One of the seats on the couch is broken and will not stay upright, it’s unusable. After waiting 10 days for them to schedule service to repair it I was told today that they... See more

Rated 1 out of 5 stars

Poorly constructed furniture made in China. Almost every piece arrived damaged, and even months after my purchase, I'm still waiting for replacement parts. This has been the worst furniture purchase... See more

Rated 3 out of 5 stars

Modern designs for furniture at competitive prices, bought a leather sectional, delivered in time and works as promised. Its all Chinese products which you can buy from any vendor, with cheap framing... See more

Rated 5 out of 5 stars

We recently moved into a new house and had concerns about online shopping because often the products don't match their pictures. However, with Zuri, our worries vanished. The products we ordered looke... See more

Company replied

Company details

  1. Furniture Store

Written by the company

Discover a collection of sleek and stylish furniture for your home and office at Zuri Furniture. We offer a wide selection of furniture for your living room, office, bedroom, dining room, and bar, designed to elevate your space with a modern touch. Whether you prefer to shop online or in-store, we have convenient locations in Dallas and Frisco to serve you. Experience the ultimate in modern living with our curated furniture selection today.


Contact info

2.1

Poor

TrustScore 2 out of 5

119 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.1

All reviews

(119)

9 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect stools!

The stools make me Happy every time I see them. So glad I found them! Great quality. Thanks Zuri for the fast delivery and excellent communication on my order process. Happy customer! I have my eye on more pieces.

June 14, 2023
Unprompted review
Zuri Furniture logo

Reply from Zuri Furniture

Hi Vee, thanks for the awesome review. We're so glad that our products, customer service, and delivery worked out great for you! We look forward to shopping with us soon. Thank you!

Rated 5 out of 5 stars

Executive Chair for very reasonable price!

Amazing product for very reasonable price! Bought the Gates Exec chair for my new office and couldn’t be happier. Very comfortable, excellent lumbar support, and easy to recline. Can’t wait to get the accent chairs next!

June 19, 2023
Unprompted review
Zuri Furniture logo

Reply from Zuri Furniture

Hi Jason, we're so glad you're loving your new Gates chair! The Gates is definitely one our customer favs! Thanks for the great review. We hope to see you soon. Thank you for shopping at Zuri.

Rated 5 out of 5 stars

Zuri leather couch

Great quality furniture. Looks very modern and stylish. Very good investment.

June 25, 2023
Unprompted review
Zuri Furniture logo

Reply from Zuri Furniture

Hi Nataliya, thanks for the great review. We're so happy to hear that you love your new furniture! We aim to provide the highest quality of modern furniture to our customers. Let us know if we can help you with anything else!

Rated 5 out of 5 stars

Unique and Great Quality

Zuri makes some pretty nice furniture, though it can be on the expensive side. Their customer service is also top notch with friendly and professional staff. Originally I purchased a few pieces of furniture for my office but ended up liking the quality so much that I purchased more pieces for other rooms.

April 2, 2023
Unprompted review
Zuri Furniture logo

Reply from Zuri Furniture

Hi Vexith, we’re really grateful and appreciate you taking the time to share your awesome feedback with us about our products and customer service! We hope to see you soon!

Rated 5 out of 5 stars

The chairs we love, Modern and Elegant

We love the modern style and comfort of the counter stools we recently purchased in gray and white.

We shopped around for months and immediately decided on Lynx counter stool.

April 3, 2023
Unprompted review
Zuri Furniture logo

Reply from Zuri Furniture

Hi Elliot, thanks for the great review. We're so glad that you love your Lynx Counter Stools. It lets us know that our product designs makes our customers happy! Please let us know if you need anything else! Thanks for shopping with us.

Rated 5 out of 5 stars

The best purchase I've ever made

The best purchase I've ever made, I bought my chair for my kitchen island and I fell in love with the style and color. It was perfect. What I was looking for, the material was better than I expected. I recommend it 100%. thanks to zuri for the quality and perfection of my products.

April 27, 2023
Unprompted review
Zuri Furniture logo

Reply from Zuri Furniture

Hi Jacqueline, we're so grateful that you took the time to share your feedback with us! We're thrilled that you love your bar stools. Thanks for shopping with us and we hope to see you soon!

Rated 5 out of 5 stars

Awesome

Stylish , Sturdy and comfortable. Easy to assemble . The packaging is at best. On time delivery. Will definitely recommend

May 10, 2023
Unprompted review
Zuri Furniture logo

Reply from Zuri Furniture

Hi Srini, we always enjoy reading reviews like the one you left us. It lets us know that our product designs and customer service makes our customers happy! Please let us know if you need anything else! Thanks for shopping with us!

Rated 5 out of 5 stars

Expected a quality product and got it

It was easy to order the "Lush" bar stools I liked, and delivery was fast with delivery estimates met. The items were as pictured on the website. The bar stools were very easy to assemble. I love how they look and how comfortable they are. I expected quality and I got it. IMG_1378.jpg

May 2, 2023
Unprompted review
Zuri Furniture logo

Reply from Zuri Furniture

Hi Kim, thanks for the awesome review! We're glad that you loved everything - from our service to the quality of the Lush Bar Stools. Hope to see you again soon! Thanks for shopping at Zuri!

Rated 5 out of 5 stars

Very pleased with the LUSH bar stool

Very pleased with the LUSH bar stool. It is super comfortable on my back. It looks very chic and contemporary and compliments my white kitchen. It was very well packaged, arrived on time, and was easy to put together.

The chrome base looks very elegant and the swivel is the icing on the cake.

April 9, 2023
Unprompted review
Zuri Furniture logo

Reply from Zuri Furniture

Hi Prasanna, we're so glad that you love your
Lush Bar Stools! They look chic and fabulous in your kitchen! Please do reach out if we can help with anything in the future, we look forward to seeing you again soon!

Rated 5 out of 5 stars

Fantastic design and best match with…

Fantastic design and best match with each other and with overall room's environment. We love design and function and overall customer service including installation service. Very kind and quick installation with professional way.

March 31, 2023
Unprompted review
Zuri Furniture logo

Reply from Zuri Furniture

Hi Casey, we always enjoy reading reviews like the one you left us! It lets us know we are making customers happy and doing something right! Please let us know if you need anything else; we will be standing by!

Rated 5 out of 5 stars

My First purchase

My barstools were delivered in time and looked perfect. Loving it.

April 5, 2023
Unprompted review
Zuri Furniture logo

Reply from Zuri Furniture

Hi Adedeji, we're thrilled to hear that you are loving your bar stools! If there is any other service we can provide for you or questions we can answer, please get in touch with us!

Rated 1 out of 5 stars

Leather seams split after 14 months - company claims 12 month warranty

Spent $800 on a leather chair for home office. Leather split at one seam. ZURI says it was ordered december 2021 so my split seam is my problem - they wont do anything.

Advise never buying from this company. They dont stand by their product quality. They say it is great quality before you buy but dont back it up!!!

April 12, 2023
Unprompted review
Zuri Furniture logo

Reply from Zuri Furniture

Hello Mickey,

Our apologies for the confusion, but the merchandise does have a one-year warranty from date of delivery, and we show this merchandise was delivered in November of 2021, so you are outside of that window by five months.

Our team has reached out to you in the interest of ensuring you're a happy customer, but we haven't heard back from you in regards to replacing the piece with issues, so please do reach out to us at your earliest convenience so that we can discuss resolution options with you.

Thank you!

Zuri Support Team

Rated 4 out of 5 stars

Comfortable and stylish

We bought two barstools for our kitchen island. Pretty happy so far.

April 1, 2023
Unprompted review
Zuri Furniture logo

Reply from Zuri Furniture

Hi Diane, we hope you enjoy your bar stools for many years! Thanks for shopping at Zuri.

Rated 5 out of 5 stars

I ordered this GATES LEATHER EXECUTIVE…

I ordered this GATES LEATHER EXECUTIVE CHAIR for my home office. It is beautiful and comfortable. Great back support. I can sit 12 hours to 14 hours on it per day. High quality product. I heartily recommend this company and this product. I highly recommend this company and this product.

April 7, 2023
Unprompted review
Zuri Furniture logo

Reply from Zuri Furniture

Hi, we're glad that you're finding the chair so comfortable! Thanks for shopping at Zuri!

Rated 5 out of 5 stars

Fast shipping it's a very well built…

Fast shipping it's a very well built chair easy to assemble and very good looking too

April 6, 2023
Unprompted review
Zuri Furniture logo

Reply from Zuri Furniture

Hi, we're glad that you received your chair quickly and love it! Thanks for shopping at Zuri!

Rated 5 out of 5 stars

Great design

Great design, Well constructed and super fast delivery. Instructions said it would take 2 (to tangle) but I did it by myself.

April 4, 2023
Unprompted review
Zuri Furniture logo

Reply from Zuri Furniture

Hi Barbara, we're glad that our quality and fast delivery lived up to your expectations. Thanks for leaving us a great review!

Rated 5 out of 5 stars

Great island chairs

Great customer service! We bought island chairs, dining room chairs and a makeup chair for my bathroom.

April 6, 2023
Unprompted review
Zuri Furniture logo

Reply from Zuri Furniture

Hi Shirley, we're so glad to hear that we lived up to your expections for great customer service. Hope you love your chairs.

Rated 5 out of 5 stars

Zuri furniture is one of the “best”…

Zuri furniture is one of the “best” furniture companies we have every dealt with online. We are always wondering about the quality and how things will come in when ordering online. Even worry that the office chair will not be comfortable. With Zuri, no problems getting better quality than you think you will get. The leather is excellent. Everything arrived perfectly. Every piece was rapped and boxed well. The office chair is perfect to sit in. When you put the chair together, it all fits very tightly. Expect to use some muscle. You will be very happy with your purchase. We will buy from them again and again. We will recommend to everyone.

September 3, 2022
Unprompted review
Zuri Furniture logo

Reply from Zuri Furniture

Hi Chris, thanks for the positive review! We love hearing from our customers – especially when our products are able to make a positive impression. We look forward to seeing you soon. Thanks for shopping at Zuri!

Rated 5 out of 5 stars

Bar stools

Absolutely love the bar stools I purchased / very nice quality and easy to install

April 3, 2023
Unprompted review
Zuri Furniture logo

Reply from Zuri Furniture

Hi Renata, thank so much for your feedback about your recent purchase from Zuri. We're so glad that you love your bar stools! Please do reach out if we can help with anything in the future, we look forward to seeing you again soon!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look