Zuri Furniture Reviews 

the ROCKEFELLER LEATHER EXECUTIVE CHAIR chair is wonderful! the mechanism and support pieces are below standard! my tilt mechanism repeatedly failed. two betal bars connect the upper chair back to the mechanism. they just broke off suddenly. zuri has refused to make me whole. they wouldn't even sell me a replacement mechanism! i contacted their supplier, in china, zuri wouldn't even allow them to send me a replacement in their shipping container! i'm now stuck with an expensive chair with cheap, faulty mechanics! i would not buy this chair again!

DO NOT BUY FROM THIS COMPANY. They are a complete scam. Please save yourself the headache and purchase from a more known company with good customer service. Furniture quality is poor and customer service was even worse.

Don't buy anything from Zuri furniture cheap stuff from China!

We've purchased from Zuri once before and the quality and style of the recliner chair was so fantastic that we wanted to try a different product from them. The counter stools we purchased are sturdy, functional, comfortable and so contemporary!! We just love them!

These are the type of kitchen stools I have been looking for. Heavy duty and beautiful. Replaced a cheap set from Macys that didn’t hold up to my family’s use. These are heavy duty. The square base is a must. Love them.

I want to say that I am pleased with my purchase of Mclntosh square table. Shipping was on time. Packaging was top notch. The table looks exactly as I anticipated. It adds luxury feeling to my living room. I would buy again from Zuri furniture.

We purchased a huge beautiful attention getting painting at Zuri. They were helpful through the purchase process and delivery (it was way to big for us to take in our truck) was exceptional. It was packaged with extreme care so as not to damage, and the men delivering were professional, kind and careful with our merchandise.

First it was their customer service and style that impressed me , once my orders started to arrive the quality of how they pack and ship to be sure they are not damaged .
Now all my house , office , living room , dinning room is zuri style elegant furniture . As I am starting to remodel my bedrooms that will be next and can not wait .
They are always available and great !!!!

I’m about to make another purchase form Zuri furniture, they have excellent customer service and they are 100% reliable, what you see it’s wat you get. I don’t look any where else, their product quality is unmatched.
I bought first a total of 8 Boston chair
The second purchase was 6 mes dining chairs
And I’m remodeling my living room now.

I am really happy with Zuri's fast delivery, fair price and quality products. The Mesa dinning chair is comfortable, stylish and affordable. The modern sleek style goes great with the Fiore 53" Round Dining Table that has a built-in lazy susan. Perfect for our family.

Zuri sent out mismatched pieces of a 3 piece sofa. Seats did not match, legs did not match and center piece did not latch on. Zuri states they went above and beyond to help. NO they did not. They did not arrange to reimburse me the fees I spent to get this couch installed and then removed even though they paid for the return shipping. They did not compensate me for being out of a sofa for weeks. They did not compensate me for asking me to crawl under the sofa to take photos of the manufacturer's label. They offered to send a replacement but that was not going to be available for 6-8 weeks and based on their awful customer service with mistakes I had no confidence it would be shipped out on time or correctly. So I asked for a refund which they finally posted to my credit card weeks later - and as you know this shows up as a credit on the card and is NOT actually returned to the customer in the form of a check.
Customer service NON existent. Delays after delays. I paid $4,703 for this sofa. The sofa left in my house for weeks was mismatched and unsafe because the center pieces did not latch. I opted for a return. Needless to say they took over a week to find a shipper, have not reimbursed me for any of the additional fees I was out nor compensated me for this awful experience. My money finally showed up as a credit on my credit card but that means my money is only useable if I spend that amount using my credit card company. They do not give cash refunds nor compensation for wasted hours and hours. The untruthful response to my Yelp review essentially called me a liar. How outrageous. Do NOT use this company. Their products are shoddy, there is NO customer service, and they are rude. You will loose money and have nothing but stress. The Better Business Bureau of Dallas rates them as a D with multiple ONE star only reviews.

They present their furniture in the best light...but the reality is a regret for me.

I bought three expensive office chairs described as full leather. Only certain parts were. Slightly over two years later, the metal bottom base cracked and split on one chair, damaging my floor. I am normal weight, not heavy. I contacted them and the warranty ran out in a year, which I understand but this is faulty defective product sold to me. They wanted to sell me a replacement piece and no apologies for selling a substandard chair. Will never buy again from them.

Do not order from this company. They have very expensive products but will not back up their products with the customer support you would expect from a high end company. I asked for a return after spending 5 hours to put together a cabinet that had a broken piece. The item is not the quality I had expected but the company will not offer a return or even a store credit.

I ordered Sondra sectional with left facing orientation online. A delivery was stated as "✓ In Stock - Delivered in 1 - 2 weeks". The order was delivered in 3 weeks with incorrect sofa / chaise combo and damaged parts. The seller asked me to pack and store these furniture parts at my cost and wait another X weeks for a replacement sofa.

Highlights:
1. easy online ordering and fast processing
2. friendly delivery team
3. overall sofa looks and feels good
4. friendly customer service over the phone

Lowlights:
1. delayed delivery. It was expected on the week of Dec 13th - 20th before Christmas but delivered only on December 27th
2. messed up order. Inoperable sofa was shipped - left facing chaise and right facing sofa. There is no way to put it together
3. some damages on the chaise - underneath upholstery is torn and one leg is bent
4. sofa sold with discontinued accessories. There is no way to order 2 additional headrests
5. all 3 backrests have different width between 26 and 27 inches

In conclusion:
The seller communicates inconsistently and ignores most customer's concerns. For example, they initiated another order with a correct sofa without asking myself whether the resolution is acceptable or not, without any delivery ETA knowing that it's time sensitive order and I'd prefer a refund vs late delivery. They didn't take care of the wrong order making the customer accountable to store it till the right order delivered.

Absolutely and without any qualification THE WORST. Ordered 4 pieces of office furniture. Confirmed on November 7 as shipped from seller to a local warehouse. Delayed en route. Damaged en route. Delayed in delivery. Finally, today, 42 days after first notified of shipment, they attempted delivery--and showed up with only TWO of the four pieces.

No matter what you do, do not beguile yourself into thinking that Zuri has ANY idea whatsoever what it is doing.

I should have done more research on this company before I bought furniture from them. Now I do more research and found that they have so many bad reviews. They don't care about customer service. All they care about is how to make money from the customers.

I was almost to spend 10K with them but I only spent over 4K first to see their customer service and quality of the materials. I also paid for white glove delivery because I don’t have time to assemble. They charged $450 which is outrageous but I still did it because I don’t have time.

I ordered a bed and a luxor reclining sofa on 11/26. They shipped out on 11/28 and transmotion got the package on 11/30. I emailed on 11/30 asking when they will deliver the package. Michael told me that the delivery team will call me on 12/1 or 12/2 or next week. On their website, they stated “while in transit, you will receive a call to schedule a convenient time for delivery” and delivered in 1 to 2 weeks.

I called them on 12/5 asking when the delivery date was. The girl told me that she doesn’t know and gave me a phone # for Transmotion in Detroit. I called several times but no one picked up the phone and I left them a message but no one called back.

I called them again on 12/6. Jannie told me that she will contact Transmotion and gave me a California # to call because I live in California. Why did the first girl give me the phone in Detroit??? When I called the location in California, that phone # is not in service. This is unbelievable. Transmotion has a phone # for customers to contact them but it’s not in service.

I called them again on 12/7 and they still were not able to contact Transmotion, so I asked to speak to the supervisor. She told me it takes 24 hrs for the supervisor to call me back. Wow, they made it seem like they are a really big company. Later, Michael emailed me stating Transmotion will contact me this week which was the same thing that he told me from the beginning and asking if I still want to talk to the supervisor. I was speechless when I read his email. Are you ….?

Kristen (supervisor or manager of the manager) called me on 12/8. After she heard all the things I told her, she didn’t even apologize. She gave me a bunch of excuses. She said Transmotion is too busy due to the holidays and they won’t pick up the phone or call the customer back. Wow, why the heck your account managers told me to call them in the first place and gave me a non-working phone #. Since the company will not call the customers back, why the heck are you working with them? Are you making any sense??? So I told her that I am done talking to her and I want to talk to her boss. She said she is the “BOSS” and I can’t talk to anyone else. Wow wow wow. I asked if she is the owner and she said NO and the owner will not talk to me. Wow. I told her that I will write a review on their website and we will see if she is really the BOSS or not. That's when she came down and offered me compensation. Wow. She offered me $200 which was not even enough for me to pay for white glove delivery ($450) and said that Transmotion will call me soon and they told her that they had me on the schedule to be called on 12/11 or 12/12. Kristen also told me that for white glove delivery, it might take up to 3 to 4 weeks. That is not on the website and I would never order from Zuri furniture if that is on there. She tried to find lame excuses to give to the customer which made things worse.

12/13/22 – again no one called me. I called them again asking to talk to Kristen. Aldo told me that she is not available and will call me back in 24 hrs. Wow. They do the same thing over and over and drag this out for so long. Aldo offered to help and I told him I don’t think he will be able to help. But he asked again and I sort of told him what happened and he gave the same excuses and started to raise his voice. Aldo is very disrespectful to the customer. That is when I said I had enough of this and I decided to write this review.

Michael also emailed me yesterday 12/13/22 stating that Transmotion scheduled my delivery on 12/14/22 and if I haven’t received a phone call yet, they will call me soon. Guess what – no one called and how the heck they are able to schedule me for the delivery on 12/14/22 without checking my availability. This is unbelievable. Zuri furniture has the worst customer service ever.

First of all, I don’t have time. That is why I paid $450 for white glove delivery but Zuri has cost me money and lots of my time. I have spent hours calling and emailing them. I have guests coming over this weekend so I need to have the bed for them. It seems like I will not have a bed for them. I ordered the bed on 11/26 and today is 12/14 but no date for delivery.

If you want to order this company, you should reconsider. If things go right, it would be ok but when it goes wrong, that is when you run into hell with them.

We recently bought a Zuri Marlo bed. Which we almost didn't buy after reading the reviews on Trustpilot. We have laid great store by the reviews here. And the poor reviews (quality, service, etc) for Zuri nearly dissuaded us from buying this bed.

I had a chat and a call with the company, and showed them the reviews on this site. They were polite but firm that this wasn't their reality.

Finally, we took the plunge. And 3 days after delivery and assembly I am writing this review (we have never contributed before)

1. We bought the product on Amazon
2. Delivery was well within the date range provided by the seller.
3. We got our person to handle the assembly. It took about 3 hours. Assembly instructions are pretty good
4. The quality of the product is well worth the price. The quality of leather, slats, design of the product, etc are absolutely top notch
5. 3 days later we have absolutely no complaints

DISGUSTING COMPANY!

I purchased two side tables in October 2022 for $633. They looked good but one of the tables collapsed without warning after just 1 week of minimal use. Fortunately, my 10-month-old grandson was not near the table at the time otherwise, this could have been a disaster, the table top weighs 23 lbs!

I reported the incident to Zuri who sounded concerned initially and said they would replace both tables and consider compensating us for a damaged, brand-new table glass lamp. They informed us it was a "bad batch" and there were other cases had been reported.

We provided Zuri with a copy of our purchase invoice for the lamp which was only one week old. After several attempts to resolve the matter, Zuri offered just $50 for the damaged brand-new lamp as they said they did not know what condition it was in (BRAND NEW).

NEXT and much more disturbing, they have decided to only replace the collapsed table top and not the other table. Their proposal is that we wait for it to collapse and then CLAIM ON OUR HOME INSURANCE!!!! - Unless I am much mistaken, this would be perpetrating FRAUD on our insurance company and not something I would even consider!

I have now asked them to collect and refund BOTH tables and pay us acceptable compensation for the broken table lamp. With an infant in the vicinity, it would be reckless to keep these tables, especially as one from the same batch has already collapsed and Zuri are aware of others. I am awaiting the response from ZURI and will post an update when received.

My fiance and I purchased two white barstools. They both arrived damaged - one of which had paint chipping and weeks later the little chips are still ALL OVER our apartment from when we opened up the packaging. Zuri was completely unhelpful after going back and forth (and delayed in their response), offering nothing but a $50 credit and a replacement for a single damaged piece that they refuse to expedite. If they were a quality company, they are NO LONGER a quality company.

Horrific Experience
The service here was absolutely horrific. We ordered 3 pieces of furniture for $5,000.00 as well as their so called "white Glove installation service" for another $300.00, a Ford Desk which came damaged and sketchy design, Madison wall bookshelf which came damaged and unrepairable, file cabinet which also came damaged and unrepairable. When their "white glove" installers came to assemble and install the furniture they also stated the furniture is not well designed or sturdy. They stated the Madison shelf would bow after time and poor design.
3 weeks have passed and after many phone calls and emails, still no word from Zuri on when the new furniture will be shipped, let alone delivered. But they certainly kept the money I paid for this junk. They stated they would take their own damaged furniture back for a refund, but will be charging a $800 re stocking / shipping fee??? To take back their own damaged furniture and no word yet on when new furniture will even be shipped!!

Don't walk away from the company. RUN!!!
Absolutely Horrific Experience.