Hilton Hotels Reviews 

202
TrustScore 1.5 out of 5

1.7

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Review summary

Created with AI, based on recent reviews

Considering 74 reviews, most reviewers were unhappy with their experience overall. Many customers reported dissatisfaction with the service and customer support, often finding staff unhelpful and unresponsive to their concerns. People frequently encountered issues with the facilities, including broken fixtures, inadequate room servicing, and uncomfortable conditions. Some reviewers also expressed strong disappointment with the overall management and handling of complaints, feeling ignored or dismissed. However, some customers also noted positive experiences with staff, describing them as friendly, helpful, and professional. A few other people also felt that certain locations offered good amenities or a pleasant environment.

What people talk about most

Staff

Reviewers mention ambiguous feedback about staff, with some customers praising the staff as wonderful,... See more

Service

People report negative experiences with service, citing issues such as cleanliness, slow breakfast service,... See more

Location

Customers had ambiguous experiences with location, with many reviewers mentioning specific hotel locations... See more

Customer service

Consumers find customer service to be disappointing, often reporting a complete lack of communication and... See more

Facilities

Reviewers highlight negative aspects of facilities, with many expressing dissatisfaction with cleanliness and... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I am not happy about the price I'm paying vs the service I'm receiving. My nightly price has not decreased, but room service has. Why am I paying the same pre covid cost, but I my room serviced lik... See more

Rated 2 out of 5 stars

We booked into the Hilton Hotel at Liverpool One through Booking.Com. There were loose tiles in the bathroom, two broken shower dials and cladding hanging off the exterior walls. When we mentioned the... See more

Rated 2 out of 5 stars

Booked a one-night stay with car parking at the Hilton Garden Inn, Birmingham airport. The hotel was unwelcoming and freezing cold in the 'restaurant' area due to a heating failure as the weather went... See more

Rated 2 out of 5 stars

I was a loyal Honors traveler for 5 years. Recently I have noticed the experience changes dramatically depending on where you are and not in a good way. I did some research. I would not recommend beco... See more


Company details

  1. Hotel
  2. Boutique Hotel
  3. Luxury Hotel
  4. Travel Agency

Information provided by various external sources

Hammock beats office chair...every time. Trade fluorescent lights for real sunshine at one of our 155 resorts worldwide. Guest assistance: @HiltonHelp


Contact info

1.7

Bad

TrustScore 1.5 out of 5

202 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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1.7

All reviews

(202)

76 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Recently stayed at the Glasgow Hilton

Recently stayed at the Glasgow Hilton, Had the most amazing experience staff were so helpful and respectful. Food was amazing and we were offered an upgrade to a lovely king executive suite over looking our favourite part of the city. Leisure facilities were also amazing. Already cant wait to return!

October 17, 2018
Unprompted review
Rated 1 out of 5 stars

I stayed at the Hampton by Hilton…

I stayed at the Hampton by Hilton hotel, Oxford. They advertised free car parking for residents. I signed in my car registration details on arrival.

When I left, I was sent a parking bill for £100.00 by the car park company and when I queried this with the hotel they were totally disinterested and told me to contact the company direct,

I believe the hotel was in COLLUSION with the car park and have found a way to dupe the unsuspecting motorist out of a £100.00 charge.

BEWARE PEOPLE. This is the next best thing fraud, with the hotel being a party to it.

I WILL NEVER STAY AT THIS HOTEL OR ANY HILTON, AGAIN.

September 13, 2018
Unprompted review
Rated 5 out of 5 stars

Wonderful hotels

Staff have been wonderful at the hotels in Gateshead, Edinburgh and York. Will be staying in the Piccadilly Manchester hotel the end of this week and one in Glasgow next month.

Rooms are always spotless and staff are always willing to help with any queries.

Breakfasts are delicious and lots of different options for this.

Will continue staying here.

March 13, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, friendly staff, GREAT breakfasts, comfortable beds, great bathrooms, superb room service...no matter what time :)))))....what more can I say :))))

Would recommend it to all business travelers!!!

Oh yes, and conveniently located and great parking offerings, that I cannot forget!

March 2, 2018
Unprompted review
Rated 5 out of 5 stars

Very friendly & attentive staff at the…

Very friendly & attentive staff at the Hilton in Watford, made our stay thoroughly enjoyable. Just a 10 minute drive away to Warner Bros Studio Tour. When checking in, not only did we get complimentary drinks while we waited for our room but after mentioning that we were going to the studios, unbeknown to us he arranged some free Harry Potter merchandise for our girls too. A lovely gesture & surprise.

February 23, 2018
Unprompted review
Rated 5 out of 5 stars

Amazing

Incredible experience here, the staff were to a great degree lovely, accommodating and gracious. The room was flawless, truly clean lodging and the house keepers went well beyond to make our room look shining with little included touches. The pool zone was fabulous, with a swim up pool and a lot of space to unwind. The nourishment was amazing as well, the gourmet specialist's were close by to make essentially anything you needed. Would remain here again whenever

July 4, 2017
Unprompted review
Show reviews in all languages. (202 reviews)

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