Firstly, I do love my boots. They're cute, the toe box is perfect, and they're relatively comfortable. Shipping was great, and I really loved the packaging - it made this more of an experience,... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Originally bought a size 12 but way too big. Started the process of returns and is rather a hassle to return. Buying from Australia I didn’t think it would so complex and the return address I was a bi... See more
I purchased a pair of shoes from Wyder because I have wide feet. I love the shoes I received however they were too large for me. I didn't see the warning you should order a size down from your nor... See more
I originally order a set that unfortunately didn’t fit me. I started communicating with the support team to arrange an exchange. They answered all my question and every email I send. It was smooth tr... See more
Company details
Written by the company
An inclusive, wide-width specialist footwear studio for people of all body types who have been long overlooked and marginalized by the fashion industry. Wydr Studios thrives on our tight-knit community – our philosophy is 'community-first'. Since our inception, we've had the privilege of closely collaborating with our community and we look forward to using our Trustpilot space to learn and improve.
Contact info
United States
- support@wydrstudios.com
- wydrstudios.com
4.0
Great
337 reviews
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Still no tracking in US
I had no idea that this was a China-based canyon until they sent a "track your package" that took me nowhere. My order is in China, there is no information about when I can expect it to arrive, and I'm really starting to worry that I made a big mistake. NOWHERE does the website show that the shoes are made in and ship from China.
October 24, 2025
Unprompted review
Reply from Wydr Studios
Hi Dayneech,
Thank you for sharing your experience.
As we don't have your order number here, we’re unable to pull up the exact tracking details, but we'd love to assist you right away. If you could please email us at support@wydrstudios.com, we'll immediately look into your shipment and provide a real-time update.
We never want you to feel uncertain after placing an order, and we're committed to resolving this quickly for you.
I still haven’t received my shoes and I…
I still haven’t received my shoes and I ordered months ago
October 3, 2025
Reply from Wydr Studios
Hi Evy,
We’re very sorry to hear about this long delay — that’s far from the seamless experience we want our customers to have. There were temporary disruptions with our shipping carrier partners recently, which affected the transit speed of some of our packages — including yours. Our team is currently investigating with the carrier to determine exactly where your package stands and ensure it’s delivered promptly.
We appreciate your patience, and if you have any questions or concerns, you’re always welcome to reach us directly at support@wydrstudios.com.
Beware
I still haven't received my order. The company tells me that it is "in transit," but tracking info says the sender asked that UPS hold it. I've asked for a refund. The company says I can send the shoes back for a refund. How can I send back something I never received? I believe I have been scammed. Stay away from this company.
October 3, 2025
Reply from Wydr Studios
Hi Tri,
Thank you for your patience — we completely understand how frustrating this delay has been. There were temporary disruptions with our shipping carrier partners recently, which affected the transit speed for some of our packages — including yours. As your order is still actively in transit, we’re unable to issue a refund at this stage.
However, we can absolutely prepare a return label for you now, so that the moment your package is delivered, you can send it straight back without any waiting time if you choose to return it.
We’ll continue monitoring the shipment closely until it reaches you, and we’ll make this process as smooth as possible from there.
If you’d like us to go ahead and generate that return label in advance, just let us know at support@wydrstudios.com— we’re here to make this easy for you.
Shipping time is very very long
Shipping time is very very long. 3 weeks and I still haven’t received my order
October 3, 2025
Reply from Wydr Studios
Hi Pam,
We truly understand how frustrating this kind of delay can be, especially after waiting several weeks. There were temporary disruptions with our shipping carrier partners recently, which affected the transit speed of our packages — including yours. Your order is still moving through the shipping network, and we’re in active communication with our carrier partners to help speed things along.
This experience doesn’t reflect the standard we hold ourselves to — if you have any concerns or would like a direct update, please don’t hesitate to contact us at support@wydrstudios.com.
It’s been over 2 weeks for standard…
It’s been over 2 weeks for standard shipping and my shoes are still not even in my state. They have been sitting in NY for several days now. I’m really aggravated and was looking forward to this purchase. Need the shoes for work and the delay has been extremely inconvenient. I hope they fit. The return process is probably a nightmare as well.
October 3, 2025
Reply from Wydr Studios
Hi Lillie,
We’re really sorry for the delay. We understand how frustrating this is, especially when you need the shoes for work. Your package has already arrived in the U.S. and is currently with the carrier in New York, but it hasn’t progressed as quickly as it should have, and that’s not the level of service we aim to provide.
Our team is already following up with the carrier to push this forward and will reach out to you directly with an update. If there are any issues once delivered or if a return is needed, please rest assured — our team will make it smooth for you.
For immediate assistance, you’re always welcome to email us at support@wydrstudios.com.
Reply from Wydr Studios
Hi Jennifer,
Thank you for your feedback — we’re glad to hear you love the style, though we’re truly sorry the fit wasn’t as wide as you expected. Our shoes are crafted to true 2E wide-fit measurements, however we completely understand that everyone’s feet are unique and width can feel different depending on foot shape and style structure.
We always encourage new customers to share their foot measurements with our team, as we’re more than happy to recommend the most suitable sizes and styles based on your individual needs.
If you’d like assistance with an exchange or tailored fit advice, please don’t hesitate to reach out to us at support@wydrstudios.com — we’ll take care of it personally.
Long shipping time without any…
Long shipping time without any communication from the company. Limited items in half sizes.
October 3, 2025
Reply from Wydr Studios
Hi Eileen,
We’re truly sorry that your experience hasn’t met expectations — both in terms of timing and sizing. There were temporary disruptions with our shipping carrier partners recently, which affected the transit speed of some of our packages — including yours. We’re actively working with our partners to prevent delays like this going forward.
Regarding sizing, we do currently offer half sizes in select styles and are in the process of expanding this across more of our collection soon. In the meantime, many of our shoes include removable insoles and additional padding to allow for a more personalised fit. Our team would be more than happy to recommend the best styles based on your measurements and needs.
If you have any concerns or would like personalised fit advice, please don’t hesitate to reach us at support@wydrstudios.com — we’re here to help.
Order Cancelled With No Explanation
I've ordered multiple pairs of shoes from Wydr in the past two years and have been very satisfied. However, my recent order of another two pairs was unexpectedly cancelled and refunded more than three weeks from the date I submitted the order. There has been no communication from the company about this. It appears from recent reviews that they are having a very difficult time with new shipping issues, yet they are still heavily advertising their products and not communicating with customers.
October 14, 2025
Unprompted review
Reply from Wydr Studios
Hi Marcie,
We’re truly sorry for the experience you’ve had with your recent order — that’s not the level of service we strive to deliver, especially for a long-time customer like you.
Our team is reaching out to you directly to provide more context and ensure we make things right. We’re also strengthening our communication process to prevent this from happening again. Please don't hesitate to reach out to us directly at support@wydrstudios.com if you have any questions or concerns.
Thank you for your continued support and patience — it genuinely means a lot to us.
I placed an order on 9/30/25 and today…
I placed an order on 9/29/25 and today is 10/13/25 and it is still being processed going on 15 days. No signs of it being shipped already. I am very hesitant to order shoes.
September 30, 2025
Reply from Wydr Studios
Hi Miriam,
We’re so sorry for the delay and understand how frustrating it is to wait without clear updates. This isn’t the level of service we aim to provide. Your order did leave our facility on time, but there’s been an unexpected delay from our shipping partners.
Our team is already in touch with our logistics partners to confirm the latest status, and we’ll continue monitoring your delivery until it reaches you.
We truly appreciate your patience and understanding as we work to resolve this. If you’d like a direct update or need assistance right away, please reach out to us at support@wydrstudios.com — we’ll make sure you’re taken care of.
They really need to have a 'half star'…
They really need to have a 'half star' rating on this review board. I NEVER RECEIVED the shoes that I thought were being shipped from right here in the US. They never tell you the shoes are coming from China, and that they use a literal 'fly by night' carrier. According to the Wyder Flight By Night Carrier Service, my items have reached the shores of the USA ... and then disappeared. The domestic carrier never received the package. I contacted Wydr and got the usual BS message about a 1-3 day delivery. My guess is that my as-yet-unborn descendants will wake up next century to a box of dust addressed to me, with the remnants of two pairs of once-stylish shoes inside that will rival the discovery of the pyramids! The longest 1-3 day delivery ever! My rating? A half star ... and that's for the BS message! [UPDATE 11/1] I never received the shoes ....
October 4, 2025
Unprompted review
Reply from Wydr Studios
Hi Veronica,
We completely understand your frustration, and we’re very sorry for the delay and the confusion around your shipment. While your order left our facility on time, there’s been an unexpected hold-up in the transition between our international and domestic delivery partners. Our team has been closely monitoring this and working to get your package moving again as quickly as possible.
We’ve shared your latest tracking details via email and will continue to keep an eye on it until it’s in your hands.
We truly appreciate your patience and feedback — it helps us strengthen both our communication and logistics process to prevent situations like this in the future. If you’d like direct updates, you can always reach us at support@wydrstudios.com and we’ll prioritize your case.
Love the shoes I purchased BUT
Love the shoes I purchased BUT, I was expecting a wider width. These are tight and uncomfortable. I purchased for a wedding and don’t have time to return
October 2, 2025
Reply from Wydr Studios
Hi Kelly,
We’re really sorry to hear the fit wasn’t what you expected — especially with your event coming up. We understand how important it is to have shoes that feel as good as they look.
Our wide-fit styles are designed to offer generous width across different silhouettes, but some styles can feel a little more structured depending on the material and shape. We’d love to help find a better fit or explore a solution that works for your timeline. Please reach out to our team at support@wydrstudios.com so we can assist you right away.
We truly appreciate your feedback — it helps us keep improving for future collections.
I never received the shoes
September 30, 2025
Reply from Wydr Studios
Hi Richard,
We’re so sorry for the delay and understand how frustrating it is to wait without clear updates. This isn’t the level of service we aim to provide. Your order did leave our facility on time, but there’s been an unexpected delay from our shipping partners.
Our team is already in touch with our logistics partners to confirm the latest status, and we’ll continue monitoring your delivery until it reaches you.
We truly appreciate your patience and understanding as we work to resolve this. If you’d like a direct update or need assistance right away, please reach out to us at support@wydrstudios.com — we’ll make sure you’re taken care of.
I ordered my shoes 2 weeks ago and I…
I ordered my shoes 2 weeks ago and I still haven't gotten an update on when they will even ship. I need these for an event so its very frustrating to not know if they will arrive on time and if I need to purchase something else.
September 25, 2025
Reply from Wydr Studios
Hi Erin,
We’re truly sorry for the delay and understand how stressful it must be waiting for your shoes ahead of an event. This isn’t the level of service we hold ourselves to, and we’re working hard to make things right.
Our logistics team is already in contact with our shipping partners to get an immediate update. From what we can see, your package reached our U.S. facility but hasn’t shown new tracking activity. We’re actively following up and will be in touch with you directly as soon as we have confirmation of its movement.
We appreciate your patience more than you know. If you’d prefer a quicker update or need help exploring next steps, please don’t hesitate to reach out to us at support@wydrstudios.com — our team is here to make sure you’re taken care of.
It appears that my order got lost
It appears that my order got lost, so I have not received my order.
September 25, 2025
Reply from Wydr Studios
Hi Emily,
We’re really sorry for the delay — this isn’t the level of service we aim to provide. After checking your order, we can see that your package reached our U.S. facility but hasn’t had any new updates. Our logistics team is already in touch with the carrier to understand what’s causing the hold-up and to get it moving again as quickly as possible.
We’ll follow up with you directly as soon as we have an update. In the meantime, if you’d like quicker assistance, please reach out to us at support@wydrstudios.com — we’ll make sure you’re taken care of.
Late shipping but customer service was…
Late shipping but customer service was responsive
September 30, 2025
Reply from Wydr Studios
Hi Jessica,
Thank you for sharing your feedback — we really appreciate your patience. While we’re glad to hear our customer service team was able to assist promptly, we’re sorry the shipping took longer than expected.
We’re continuously improving our logistics process to ensure future deliveries arrive right on schedule. If you ever experience another delay or need assistance, don’t hesitate to reach out to us at support@wydrstudios.com — we’ll always make it right.
Reply from Wydr Studios
Hi Ruby,
We’re glad to confirm that your order has now been successfully delivered. We truly appreciate your patience throughout this delay, and we’re relieved to see the package has reached you safely.
If there’s anything at all we can assist you with — whether it’s sizing, comfort, or a return/exchange — please don’t hesitate to reach out to us at support@wydrstudios.com. We’re always here to make sure you’re fully taken care of.
Thank you again for your understanding, and we hope you love your shoes.
Never got info or item
Its been 9 days since I ordered the shoes. I have not received a tracking number for my package, nevermind my order. I sent an email last night about this and I'm waiting for a reply. If i received my order by Saturday I'll update my review. I DO find it unsettling that I received an email asking for a rating BEFORE I GOT MY TRACKING NUMBER OR SHOES.
September 23, 2025
Reply from Wydr Studios
Hi Alicia,
We completely understand your frustration, and we’re sorry for the lack of clarity while waiting for your order. Our records show your package has already reached the US and should be delivered within the next 1–3 working days.
We’ve also followed up via email with your tracking link and will keep an eye on the delivery to ensure it reaches you soon. Once you receive the package, if there’s any issue, we’ll be happy to help with a return or exchange.
We appreciate your patience and feedback — it helps us keep improving our communication and shipping processes. If you need quicker assistance, please reach out directly at support@wydrstudios.com.
Incredible customer service
Incredible customer service - super responsive, honest, and helpful. While they don’t currently offer a refund option for Canadian customers (something they are looking into), they were extremely supportive in helping me find the right size/fit. I ordered the Marvel Tall Chelsea boot and it was the perfect fit, and great quality. Finally found a wide fit boot that doesn’t compromise on style or comfort!
Love them so much, I just ordered another pair of shoes…can’t wait for them to arrive.
10/10 recommend!
September 25, 2025
Unprompted review
Wydr Studios sets the gold standard
Wydr Studios sets the gold standard for customer service and superb quality of their shoes. The team is highly professional, very prompt in their replies to my enquiries and super helpful in helping with my shoe sizing. I’m over the moon with my purchase and have gone back online to order more shoes. Every business could learn from their first-class customer service and product quality – a truly outstanding experience.
September 24, 2025
Unprompted review
A wide width shoe brand that GETS it✨💓
I LOVE Wydr! So happy to have a shoe brand for feminine, classy, made well shoes that come in sizes 12+ and most importantly a WIDE! They fit like a glove and are so cute. I ordered my regular size 12 and one pair of wedges was too big slightly, and they helped me exchange them for the perfect size and were quickly communicative. Will be ordering more in the future! ✨💓👠
September 9, 2025
Unprompted review
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