wylerahair.co.uk Reviews 

960
TrustScore 3 out of 5

3.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I purchased an automatic hair curler a few years ago but only used it a handful of times. The charging port came detached inside. Very poorly made. Will not be buying from them again.

Rated 1 out of 5 stars

Gift for Xmas, used once, pleased with results, then took on holiday in my hand luggage. Went through 3 countries no issue, but then the item was confiscated as the battery could not be detached. If... See more

Rated 5 out of 5 stars

All I can say, having now purchased 3 Dreamweaver, is that they really are a Dream Wave. At 70 years old, (having used multiple devices over the years, had several terrible perms and tried every... See more

Rated 1 out of 5 stars

Faulty product delivered never used. Very disappointed in lack of getting a response from their customer service department. It’s been two weeks, I’ve sent numerous emails, to no avail. I just w... See more

Company details


Contact info

3.0

Average

TrustScore 3 out of 5

960 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.0

All reviews

(960)

2 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

BEWARE DO NOT BUY FROM THIS COMPANY

BEWARE DO NOT BUY FROM THIS COMPANY. It’s a scam. They take your money, refuse to refund money.
The tool does not work as they say. Hair styling is not good. I asked to be able to send it back after only one day that it had arrived, but they refused for hygiene reasons.
So if you are not satisfied with your purchase they do not refund you and they do not give you any other option than to keep what you bought, whether you want or not.
This is called stealing!!

I bought this tool on October 14th.

October 13, 2022
Unprompted review
Rated 5 out of 5 stars

Wylera Dreamwave - beautiful curls

I bought the Wylera Dreamwave - Gatsby Rose for my daughter who has very long hair. It curls beautifully and there is no catching or tangling. I plan to borrow it on a regular basis 😊

December 25, 2022
Unprompted review
wylerahair.co.uk logo

Reply from wylerahair.co.uk

Thank you for your wonderful review - our curler truly is a gamechanger for long hair that can take so long with traditional irons :) Enjoy Ruth

Rated 3 out of 5 stars

Updated review, refund received after bank intervention

I have, since writing the review below, received a full refund from this company after asking my bank to intervene. I would hope that others, who do not have that option, also get their refunds or goods. I have changed my star rating to reflect a neutral review accordingly.

Having received an extensive response from the owner I do not think this is a scam as before, however I have messaged them to say they need to speak with other dissatisfied customers and sort out their issues. My goods finally arrived today and will be returned unopened having read other reviews.

This company may well have a good product but I will never sadly know and they need to sort out their customer service.

My Original Review: BEWARE DO NOT BUY FROM THIS COMPANY. It’s a scam. They take your money, fail to deliver goods and refuse to refund money. I ordered 2 items for Christmas presents never arrived. Say they were lost in post. Meantime I had to replace gifts with other purchases and can’t get my money back. APPALLING COMPANY

November 20, 2022
Unprompted review
wylerahair.co.uk logo

Reply from wylerahair.co.uk

Hi Lynne, we are very pleased that you received the two Dreamwave you ordered. We refunded you when we emailed you. We had not at this time seen any communication from your bank in regards to a dispute. We are extremely sorry that your order was delayed. We did try to cope the best that we could in regards to the Royal Mail strikes and weather conditions.

Our warehouse is in Bristol and the sorting office in Bristol was featured on the news as one of the worst affected for backlogged deliveries. See link below. Kind Regards Wylera Hair

https://www.somersetlive.co.uk/news/somerset-news/piles-post-royal-mail-bristol-7930125

Rated 5 out of 5 stars

The Dreamwave is a dream

I love the Dreamwave simply because it's so quick and easy to use so is the only hair device I need. Just like a best friend, you can always rely on it to make you feel good 🩷

December 27, 2022
Unprompted review
Rated 5 out of 5 stars

A REAL GAME CHANGER

OH MY GOODNESS! I cannot believe how brilliant this product is! I have difficulty using most hair products like this but this is different ... For years, my hair has been just a mass of frizz and nothing has helped. I looked as if I stuck my hand in a socket.

So I tried the Wylera today and the results are STUNNING. I got beautiful curls on my first attempt and I know I'll get better with practice. It looked gorgeous! It took a LITTLE getting used to but I was surprised how easy it was to use. Predictably it was the back of the hair that was a little difficult. This has changed my life. We've tried every curling product we can find with extremely limited results.

This product is so easy to use - it is the single best product I have used for my hair. THANK YOU WYLERA

December 27, 2022
Unprompted review
Rated 5 out of 5 stars

Simplicity!

It was simple and easy to use. Love that it’s wireless and compact and I can use it anywhere on the go. Had no issues at all using this.

December 14, 2022
Unprompted review
Rated 5 out of 5 stars

Fab Products

I have the dream wave and the hair straightners. I love them both, I can have a fab wavy style or a fab straight style.

December 23, 2022
Unprompted review
Rated 5 out of 5 stars

A truly amazing product

A truly amazing product, my curls last for 2-4 days resulting in beautiful waves by day 4. Best in class, I’ve bought so may hair curling tools but this one really does it’s job. Fantastic! Thank you Wylera !

December 23, 2022
Unprompted review
Rated 5 out of 5 stars

Fabulous product!

This product is fabulous because it is easy to use, it is portable, the battery life is great and the curls are stunning! If you are not great with a curling wand then this product is 100% for you. Definitely recommend!

December 23, 2022
Unprompted review
Rated 1 out of 5 stars

Absolutely disgusting!

Absolutely disgusting!
Ordered on 12th December, money was taken straight away from my account, was given a tracking number which is not recognised, and now only receiving automated response to emails! Called their number and it’s just an answering message!
I stupidly paid direct from my current account so now will struggle to get the £75 back that I’ve paid!! Have had to buy an alternative as it was my daughters Christmas present.
PLEASE DO NOT USE THIS COMPANY! Shouldn’t be allowed to advertise on Facebook etc when they don’t deliver a service!!

December 22, 2022
Unprompted review
Rated 5 out of 5 stars

Love it !!

Love it .. Gatsby Rose. Found it a bit tricky at first but went out on Saturday and loved the result. Thank you Wylera 😊

December 17, 2022
Unprompted review
Rated 5 out of 5 stars

I use my Dream wave when I am going…

I use my Dream wave when I am going somewhere special.
Last month I went to the Care Awards in Birmingham, obviously took it with me. My friend was amazed at the curls, as we both have very straight hair.
We sat like a couple of teenagers (we are 60) curling each other’s hair ready for our evening, the results were fantastic, and it stayed all night.
Dream Wave is a lovely curler and can be taken anywhere, I am well impressed.
P.S. I have bought my friend one for Christmas.

November 5, 2022
Unprompted review
Rated 1 out of 5 stars

Stopped working after first use

Ordered the product on black Friday sale by responding to their ad. Used the product only once and it's dead since then. The charging doesn't work and the start button doesn't do anything. So disappointed since I was planning to use it on Christmas. Left a message on all their social platforms for a replacement and also emailed them but so far have had no response.

December 16, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent product that ANYBODY can use!

Love the dreamwave so much, I have bought another 2 for family members in the last year,as well as the cordless straighteners. So handy, easy to use, the Dreamwave makes curling my hair simple, and gives excellent results every time.

June 23, 2022
Unprompted review
Rated 5 out of 5 stars

Easiest curls ever

Quick delivery, excellent communication and such a great product
The easiet way to curl my hair EVER
I’ve never got to grips with curling with straighteners
I have past shoulder length hair which os naturally
Curly and frizzy.
After drying my hair I straighten out the frizz
use the curler and within 10 - 15 minutes
I have curls. I don’t touch them for 15 minutes then
run my fingers through.. this gives me lovely waves
that stay in for days!!!
Hugely impressed .. thank you

December 17, 2022
Unprompted review
Rated 1 out of 5 stars

so dissapointed

so dissapointed. Ordered this on the 25 of November as a Christmas present. Today is the 15th December and still have not received it!! I have contacted them numerous times and only received one generic response. Also when I tracked the package it shows it is coming from AUSTRALIA!! No where on their .EU website does it say it is shipping from Australia.... the website also states direct shipping from EU and quick delivery!! so misleading!

December 15, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look