Drew Wylie sourced just what I needed and notified me when it was available to order. If he doesn't have what you're looking for just ask and hell do his best to get it for you. I'd highly recommen... See more
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Great service! Thanks ever so much to Drew for taking the time to talk through my purchase on the phone and provide really helpful and insightful advice. Great to talk to someone who's clearly really... See more
Company replied
Ignored emails, terrible the worse I have come across and none have ever been as bad, this ends it with online retailers, from now only click and collect from stores with their own collection point... See more
Company replied
Super easy to order what I was looking for and having plenty in stock. It felt personal to me and the family run business really appreciate your custom no matter how big or small. Everything felt pers... See more
Company details
Written by the company
whether you are Wild Camping, Bushcrafting, Hiking or practicing Outdoor Survival. We have all the gear you will ever need to keep you warm, dry and prepared to face the elements or challenges ahead. We do not just sell products we use them every week ourselves regardless of the weather...
Contact info
KY8 4FX, Thornton, Fife, United Kingdom
- 07566216472
- info@wyliesoutdoorworld.com
- wyliesoutdoorworld.com
4.5
Excellent
857 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Yes a little hiccup but all was swiftly…
Yes a little hiccup but all was swiftly rectified and delivery was as promised thank you I will be using you again after I've done the WHW possibly for our next long distance Hike cheers Drew 🍻
April 20, 2024
Unprompted review
Reply from Wylies Outdoor World
Thank you for the review! Glad I was able to help you, Drew
Great experience with Wylies
I was looking for a Keela Talus jacket for my husband, as I have been so pleased with mine. Not only did Wylies have what I wanted, it was at a really good price and also included delivery with a reliable courier (DPD). Everything went smoothly from start to finish, including a very quick response when I had a small query. (I don't often leave reviews, but in this case they definitely earned one!)
April 13, 2024
Unprompted review
Reply from Wylies Outdoor World
Thank you for the review! Glad I was able to help you, Drew
Really great service
Really great service, I took a very friendly phone call after placing a large order for scouts, confirming the order and offering some advice on what had been ordered.
Would definately use Wylies again for future kit needs
April 10, 2024
Unprompted review
Reply from Wylies Outdoor World
Thank you for the review! Glad I was able to help you, Drew
Wylies Outdoor World.... Excellent
Wylies Outdoor world is now my first stop for top quality items at sensible prices. Drew Wylie focuses on excellent customer service and is very friendly and helpful. I will always visit his website first when looking for an item.
April 2, 2024
I still haven’t received my order
I still haven’t received my order? I was told via email that unfortunately my parcel had got lost and as soon as they had another one in stock they would send it out to me I was impressed with the service but I’m still waiting for my order despite them saying they have resent it. Tracking doesn’t know where it is. Messaged them today to ask for a refund.
Update April 18th
To address a couple of issues with the company’s reply, firstly there was NO error with the address from the order form I filled in. If any error on the address is to blame it is not my doing. I have NOT received my refund yet. In all the correspondence with the company they told me they had resent my order ( so it was sent twice not three times). I have been called harsh and unfair because I wouldn’t change my review by Drew and told that if I hadn’t left such a harsh review I would have been offered discount on further orders, like I’d ever order again after this experience. I do not think my review is harsh or unfair I DID NOT RECEIVE MY GOODS!
April 2, 2024
Reply from Wylies Outdoor World
Tina was sent her original order, but it flagged up with a delivery issue after a couple of days due to an issue with the address according to a recent update from DPD. We dispatched a second to rectify the issue quickly at our expense, to hear that also had not arrived. At the time of writing this review, we are waiting for confirmation.
It's entirely possible there has been a typing error in the address field at the time of ordering. Two orders going missing or being delayed to the same address is not something that will happen without an error with the address. I have verified that we have no internal issues with the delivery and currently troubleshooting to see what caused this and if the customer has not received a second.
Without question, we did issue a full refund on Tina's request within 24 hours.
We were responsive and dispatched a second including express shipping at our expense for Tina, with our apologies.
I am not sure what else you expect from us to be satisfied.
We are the value of 3 orders and shipping out of pocket (at the time of responding) after issuing a full refund.
We handled your request, and resolved your issue, an issue that we have no control over, at each stage in an apologetic helpful, and timely manner, and at our own expense.
4x4 dd tarps x2
good gear, unbelivable coustmer care , talk aboiut above and beyond phone call from the owner to check everything was ok , would highly recomend these guys
April 8, 2024
Unprompted review
Excellent communication and speedy…
Excellent communication and speedy delivery over Easter
March 28, 2024
Reply from Wylies Outdoor World
Thank you for taking the time to write a review Debbie.
He can improve by closing up ,the man's…
He can improve by closing up ,the man's a total scammer,when apparently when things go missing he blames covid
March 28, 2024
Reply from Wylies Outdoor World
Here is the facts,
Melvin's parcel was delayed in transit. So we ordered a replacement. A day after it was due to arrive we contacted him, apologized, and informed him we had ordered more because he ordered our last item and that it would take a few days to arrive because some supplier's suppliers (including the one for his items) do take a little longer after COVID and Brexit to deliver.
That is just a fact known by every business in the UK.
Melvin has bent the truth like a pretzel for his review as people like this always do.
A couple of days later his item was with us and it was dispatched the same day. I can confirm Melvin had already received his item days before writing this review.
He had constant communication with us from the moment it flagged up on our system as not delivered and was notified within 24 hours after the expected delivery date that there had been an issue and we were rectifying it, I even offered him a discount on a future order as my own way of an additional apology. Which I quickly retracted after a very unnecessary email from him calling us scammers and thieves when his order was 1 day late.
parcels do get delayed on occasion, no matter what courier is used or how much the service costs, DPD is the best at not losing parcels with an error rate of 0.1% of the thousands of parcels we send out every week.
We know how to resolve that issue. Sometimes it will take a few days if an item needs to be replaced. If this is the case we will always offer an additional discount and keep you informed every step of the way.
We are confident that we did everything in our power to rectify his late delivery, we were courteous and apologetic, and we went above and beyond what was required to rectify the issue and appease Melvin.
We are glad his issue was resolved, and even happier we won't have to deal with him again.
Fast service
Fast service, quality produce
The only thing I find annoying, is the pop up item advertising on the Web page as it has stopped me from going to certain pages, or has blocked choices from the menus list. Love my new dd hammock many thanks
March 20, 2024
Spot on Service and Quality
Spot on - excellent service - quality merchandise - already part of the outdoors kit.
March 13, 2024
Unprompted review
I am very happy to recommend the…
I am very happy to recommend the service and quality of goods from this small company. Dealing with Wylies Outdoor World is a pleasure that you may not find when you are dealing with larger businesses.
Working a lifetime in forestry and following outdoor persuits, I require good tough well designed, outer and inner wear and Wylies can supply in these in spades. The Insect Shield range of trousers, socks and tops are my go to range, whether at home in Scotland or in some tropical location.
February 7, 2024
Brilliant service.
February 5, 2024
Excellent quality gear, great service
I bought a Keela Talus insulated jacket. The price and product were very good. Delivery was included and tracked. Dispatch was prompt, and my item arrived sooner than estimated.
February 12, 2024
Unprompted review
Reply from Wylies Outdoor World
Thank you for taking the time to share your feedback on trustpilot Luke. We are over the moon that you are happy with the order and our service.
We have tested most of the keela lines ourselves so feel free to reach out if you have any questions about anything else.
All the best,
Drew,
Owner of Wylies Outdoor World
Great products very helpful bought…
Great products very helpful bought caming equipment hammock gear bush box XL a great guy who owns this business, highly recommend for all bushcraft camping gear great prices 👍🏻 🏕🔥10/10
February 12, 2024
Unprompted review
Reply from Wylies Outdoor World
Thank you Colin, its always a pleasure serving you
Buy with confidence
Great small company selling quality products, I would say that wouldn't I as I am a Keela fan
Great product range, easy transactions and quick deliveery
Cheers!
January 26, 2024
Reply from Wylies Outdoor World
Thank you for taking the time to share your experience Andy. We really appreciate it.
Very good price and fast delivery.
January 17, 2024
Reply from Wylies Outdoor World
Thank you for taking the time to share your experience. We greatly appreciate it
Listen to customers!
January 21, 2024
Reply from Wylies Outdoor World
John is customer that disregarded the information on purchasing age verification items for bladed tools.
We reached out to him on several occasions with illustrated, step by step instructions that were simple, easy to follow, even for the most computer illiterate.
John kept sending us a poor quality, blurry image, that was impossible to read. Dispite us trying to help him on several occasions he kept just disregarding them and sending the same blurry image.
In the end he tried to blame "our tech" as if we are responsible for taking his photos.
To this he got a stern responce. A couple of hours later a negative review pops up out of spite.
Another example of someone feeling that we should make an exception for them and break the law.
we have said it on our website, on every page offering a bladed tool, on email after purchase in several review platforms...
NO EXCEPTIONS WILL BE MADE ON AGE VERIFICATION ITEMS!
If you are not willing to complete the age verification, we will not break the law and dispatch your order!
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