Wylies Outdoor WorldReviews 

Reply from Wylies Outdoor World

Jan 5, 2024

Davids order was delayed, so we replaced it for him. During the Christmas holidays while we were closed. We officially open today. So he would have heard from us today.

Reply from Wylies Outdoor World

Dec 16, 2023

We understand customer selling rights perfectly well Anonymous reviewer...

If you purchased an age verification item the website makes it clear we will not dispatch these items until age verification is completed.

Reply from Wylies Outdoor World

Updated Dec 7, 2023

As we often have to do here are the facts...

This customer forgot her husbands birthday and bought a gift at the last minute. She ordered a size S, size S is on her original invoice. She was not sent the wrong item. The item was dispatched and arrived on time.

We are closed over the weekends, so she didnt get a responce to her emails during this time. Our website, our email auto responce, and our phone answering machine make this clear. She expected us to open and dispatch this original item and our courier who does not deliver over the weekend to make an exception for her.

In each of her corrospondence she was an ubnoxisious, self entitled brat. She blamed us for her ordering the wrong size and not dispatching a second item in a different size while we were closed.

Her item was a £200 item. We restocked the item on the Monday, we are based 7 miles from keela, so we will offer particular high value items in sizes that don't sell very often items we don't hold because we know we can still have it collected and dispatched within the dispatch time displayed on the website.

She ordered a second, size 2xl on this occasion I knew there would be nothing but problems and her attitude with her first order I chose not to order a second £200 item in a different size to sit on her return for a year. At a loss of £400 on top of this she expected me to open to make an exception for her.

After her original item arrived, it was inspected and refunded. Her second refund didnt go through on the first attempt. She opened a case immediately. I took reasonable time to firstly troubleshoot the issue, contacted PayPal and got the issue resolved and issued her second refund.

By this time I had my fill of her. Her last message was so out of order I just lost it with her.

Shopping with us is not a lottery, we get a few negative reviews a year, many of them from people that feel they are exempt from the laws of purchasing a bladed tool and choose to behave in the same manner as this person, this kind of person often will complain, accept no responsibility for thier own behaviour and then leave negative reviews. We accept that is the price we pay on occasion.

If she had, been a little nicer, and conducted herself in a better way, accepted she left it too late, and made an error she would have had a better experience and I would have made the effort to be more accommodating for her.

It really is as simple as that.
--------------------
As expected, this customer edited thier review after our responce...as people like this often do. They have to be right. Regardless of the facts. Often bending facts to suit thier point for review purposes.

Another lengthy reply...

I chose not to open the store to accommodate you. Because of your behaviour. its clear what days we are open and closed before you place an order. Our website states clearly our shipping and dispatch times.
We adhered to exactly what our website informs prior to any purchase. We have responded to all corrospondence withing working hours as also stated on our website.

96% of our reviews mention good quality customer service, the lengths we go to (at our own exspence) to test and use our products so we have first hand experience, no matter how large our company grows our owner has always been the sole point of contact for all our customers. If there is an issue with postage, questions about an item, a swap the owner deals with them personally.

As the owner, I reiterate...
If you had behaved differently you would have had a better experience. Like the other 96% of positive reviewers.

No matter how many revisions you write that fact will remain.
Readers of reviews can see a clear pattern in the minority of negative reviews...
if you or anyone chooses to behave in such a manner you will get an appropriate and equally proportioned responce. If you don't like that responce, perhaps the answer is adjusting your own attitude rather than complaining about our responce to you.

Reply from Wylies Outdoor World

Dec 4, 2023

The website, our email auto respond, and our phone answering machine tells you why before your purchase

Reply from Wylies Outdoor World

Nov 17, 2023

Ian was sent 2 emails, one within an hour of his order and another a couple if days later. we normally wait a week for a responce and will contact by phone. Ian was scheduled for a phone call this afternoon. (The same day he left this review) After seeing his review we immediately refunded him.