Wylies Outdoor World Reviews 

Great customer care and advice, good quality products at very fair prices

Buyer beware. Ordered a highlander hawk bivi back in August. No sign of it, does not respond to email or answer phone. Not really sure what is going on with this business but I have written off the money or ever receiving the goods. I was offered a refund which I declined as I was happy to wait for the goods a little longer and was informed there were dispatch issues, but they have not turned up over a month later. No replies to calls or emails. I expect a plausible reply from the owner as to the why and wherefore. But as I say, just be aware of some of the poor experience and service standards exhibited by this business. I will not be using nor recommending. I wash my hands of it.

Incomplete order received and no refund offered for missing items. I ordered three identical shirts, which at the time were being sold with a good price reduction, along with some other shirts. When I informed the seller of the mistake and that he had sent only one of these shirts, he sent a short reply stating that 'I only order one of these shirts and that he knew this because he packed it himself'. I once again emailed the seller, asking him to recheck the order and also sent a copy of the shipment details which clearly stated that I had bought and paid for three of these shirts, my emails were ignored. If the seller enters a response to this negative feedback by restating that I only ordered one shirt, do not believe it.

Quality mountain walking product, excellent price, delivery on time

Great contact with owner, speedy delivery, no issues at all!

Delivery was well over the anticipated date

Very happy with my Keela Belay Smock. The pricing was extremely competitive and it arrived much sooner than I expected with DPD. I'll certainly be checking Wylies for any further outfit purchases.

Order placed on the 31st July and paid for express shipping. I needed the jacket by the 9th August so plenty of time… or so I thought! ….. No further updates until the 4th August when I emailed and asked for an update. No reply just a cancellation of the order as they didn’t have any stock. No entirely sure why it took them so long to actually do anything about my order.

Next was the issue of getting a refund. I had heard nothing until I emailed the company and asked where my refund was on the 10th August. Got the usual reply it would seem that they did email me but I must have not got it, and the refunds are automatically done when the order is cancelled but they would check.

Waited a further 24 hours, again nothing so I had to open a PayPal dispute. Then took them 4 days (including a weekend) to actually issue the refund.

Avoid at all costs. They cancel orders then keep your money for a further 10 days! Had my money for 2 weeks in total and I had to keep chasing.

No doubt they will reply saying “we’re short staffed” etc… Unfortunately as a customer that isn’t the customers problem. If you don’t have the stock then why is it on your website?

UPDATE FOLLOWING RESPONSE…

Utter lies! There was no banner on your website advising of any closure.

I sent you two emails, one asking when my item was going to be despatched which was not even replied to you just cancelled the order. The second one was also polite and just said “Can you confirm when my refund will be processed? It has been nearly a week since you cancelled the order.”. Not entirely sure how that is unreasonable! You replied saying you were driving but would look into it. You never replied to this!

Order was slightly delayed however contact with the company was great. Very easy to communicate with them and very pleased with the products

Really pleased. Transaction easy, fast delivery. Excellent service, many thanks!

Great service, good products and very fast delivery.

Received defective knife. Cheaply made Marttiini.

Express deliver at £5.99.
Items purchased on the Monday nothing dispatched until Thursday and not received until the Saturday. Willys also combined two orders together saving them themselves the express delivery charge with no refund to my self. Willy has a real bad attitude via email. I’ll never use this company or recommend them to any one. Stay clear.

The product I ordered was very satisfactory however the service was not.
The instructions for obtaining the article were not clear. I had an a message saying it had been delivered 2hrs previously when in fact it hadn’t even been posted. When I tried to contact them on the number provided I got no answer. After sending an email pointing this out I got a rude reply saying that the number wasn’t currently connected.
The courier service used was also sadly not up to scratch. Parcel said next day delivery but their website said it had been despatched 2 days earlier?
You say I was arguing with you? I merely asked a question which until this day you still haven’t answered. Your customer service skills are zero. I would never recommend you to anyone.
Even when I provided the info you required it still took 3 days to arrive despite the parcel saying next day delivery.

2-3 weeks into buying my item never came. Sent an email and was told I would be answered the following day. No answer, I email again and was given no apology, told he doesn't know what's going on and is looking into it.

I give him the benefit of the doubt and say I'll give him a few days to figure it out, refund me if there's no arrival date within a few days.

No response, I ask for a refund and he ignores that request and instead decides to act blind and respond with "waiting for more to come in" ignoring my refund request. He told me to wind my neck in when i asked again for it. He sent it in the end but really poor service would not trust again.

Great communication from company and great price and product

Great item and quick delivery. Many thanks.

Easy order, prompt delivery, good price and great product.