Wypeitaway Reviews 5

The bike was damage but I never heard back from them. SO FRUSTRATING!

Unfortunately, I am not getting any response to my multiple emails and phonecalls, since I had to claim for my bike vandalism. They asked for several additional evidence, which I did provide. The person on the phone said they would inform the relevant service and that they would come back to me. After almost 2 months, I still did not get the money on the bank account despite the email they wrote that they would transfer within 2 weeks. It has been 7 weeks and I am very unssatisfied. I will add comments on all social media if I do not get answers promptly and see no action. Interestingly, to get my money to enroll the insurance took zero delay and was automatic.

Absolutely worst customer service when you actually have had an accident and want to get reimbursed for repair.

Automatic emails with copy-pasted text that makes no sense (really, please re-read your emails and policies!), no response to emails or follow-up emails.

They constantly ask to send more documents and you're supposed to wait with repair until some final confirmation. They also promise to get back to you but never do, so you need to get in touch again yourself.

After two weeks of back and forth and several phone calls, I was allowed to repair the bike, it took one more week to get an official email that they would cover the costs and now I'm waiting for almost 3 weeks to get the money in the bank account (while they say it takes up to 14 days).

When you call within working hours in the best case you talk to a person who says they need to discuss the next steps with a colleague or asks you to submit the paper you've already submitted.

Sometimes you might also get to talk to an obnoxious (very very rude) man who from the first second of the conversation shows that you are not welcome on the customer service hotline and you can hear that he does some other things in the background.
Our last conversation with him happened just now - imagine, he pretty much screams at you that you need to call back later, the right colleague is not there and bike insurance is not his responsibility (no response to the question what his responsibility is - would be good to know) and he can't help. Weird excuses that they have too many cases to process although he confirmed that payments are done automatically.

I wish I recorded our last phone call - would have loved to share it here.

If you decide to get this insurance, please remember to take pictures of your bike regularly - because if you don't have proof that it was in good shape before the accident, you will need to sign a few more papers.

But better find another insurance provider.