X-Sense Reviews 196

New lithium battery lasts only a few months. Changed battery. Now it wants a Bluetooth connection to my phone. Would the device reconnect to the internet? No way. Kept telling me incorrect password - it is absolutely the correct password. Utter faff. Worked okay on set up. I just want a bloomin' smoke and co2 detector not some app controlled computerised gizmo that was signed-off because it looked good on paper. Overcomplicated. Binned it. Gone for a £45 fire angel from BnQ.

Biggest pile of crap I have ever wasted my money on, so far in 4 months we’ve had 6 sleepless nights due to the alarms going off for no reason , last night was its final cirp , it’s now situated 80 yards in the feild. Wish we had just bought a standard smoke alarm and saved some money 😡😡😡

The product was good quality and X Sense was easily to deal with. I returned the product and received a full refund. There was nothng wrong with the product, I miss understood the description about it being interconected. I took that to mean it was hard wired. I encourage X Sense to produce a similar product that is hard wired, controled on your phone, and with a 10 year back up battery. I avoid combination alarms for fear of false alarms.

I bought the X-Sense mailbox sensor to replace my Ring unit which had become unreliable. I had a minor difficulty with the app setup and reached out to customer service and received a response within a day. They were prompt, polite, and had the issue resolved within the hour. As I told them, this experience has me looking into the other products in their line. I only recently became aware of X-Sense’s products, but am anxious to add more of their line to my household.

Customer support answered my question quickly and even provided a screenshot of how to turn off an alarm in the app. I am very pleased.

We had very little confidence in this x-sense fire alarm. It was installed outside the kitchen and my regular habit of burning the toast did not elicit an alarm on any occasion. Assuming that perhaps it was smart enough to distinguish toast from other burning material, we left it, but at 3am this morning it went off for no reason and that is now enough for us to abandon it, after just a few months.

Attempting password reset and no reset email sent.

Customer service is 9-5 Monday to Friday so I'm stuck without access to the app.

Fine because no urgent need to use it - but imagine of all the alarms were going off and you have no control.

Tom was fantastic in taking care of me when one of the units that I bought just started beeping. That is what Customer Service and Warranty is all about for X-Sense products. Love the CO + CO2 combo with 10 year battery. BEST to use this to replace those cranky units that are connected to the wiring in the house and then they need a new 9V battery every 2 years.

I requested for change of address within 5 minutes of placing the order. The very same day I received a call customer service confirming that the address has been changed. The next day I got an email confirmation that the dispatch address has been changed and 8 days later I received the message that address could not be changed.

The customer service is a total mess.

Unfortunately, X Sense don’t even provide the tracking number and carrier information to track the parcel.

I’ve placed my order over a week ago, my card was charged but I’ve received no update for tracking. I’ve sent multiple emails to the company with no response. They are scammers!

After 3 years one of the SD19-W smoke detectors was intermittently chirping the trouble code. I contacted X-Sense, provided a few details and their customer support representative (Kris) quickly responded and had a replacement to me in a couple of days. The replacement had an issue and was sent another unit 2 days later. All is well.

Appreciate X-Sense standing behind their warantee and resolving this so quickly.

Thank you Kris!

Quick Response, obliging

The X-sense XS01-M seems a great smoke detector that you can pair with each other and can be used with WIFI and an APP. Let's hope it will not be neccesary ...
Some questions on installing were fast responded and kindly answered by the X-sense customers service helpdesk. Thanks!

My query was dealt with by Christine in Customer Service, her reply was prompt and concise, she explained the reason I could not order the spec of alarm I wanted was due to the difference in legislation between the US and Europe. She directed me to the company's German Site. Where I placed my order. Given the times we live in, it was nice to get a clear answer to my query; if only other companies cared so much about customer service.

Outstanding customer service, very responsive, excellent product at the right price. Shipment was fast.

We recently had a situation where we encountered acrid smoke in our kitchen one morning upon rising. The source of the smoke was located and the burning issue was shut down. I noticed that the smoke detector located about 10+ feet away in a hall way did not react to the situation. I had gotten in touch with the company X-sense and was asked to run a smoke test, which I did. After e-mailing X-sense the results they told me that they would reimburse me the cost of the smoke detectors I purchased two years previous. True to their word I did receive the reimbursement. It’s nice to see a company that stands behind their product and wants to make sure their customers are satisfied. Thank you X-sense for being there after the sale.

Excellent smoke alarm with a fantastic company. I bought several of these for my home a year ago and one of them started malfunctioning. Tom from their customer service walked me through a few things to try and fix the problem. They did not work so Tom did not hesitate sending me a new one to replace the malfunctioning one. He did not have to do that, but I’m grateful that he did.

4 year smoke detector went faulty. X-Sense sent a replacement. Great prompt service.

My 5 year old smoke alarm started to malfunction and when I reached out to customer support, they were more than happy to replace it for me. They were prompt, and courteous which is in short supply these days,

It was fast, it was respectfully, it was helpful, and I received a new replacement device which is really appreciated. I was requested to provide a video of the fault, which I think is fair. Really thanks for all the support.