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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, most reviewers were somewhat happy with their experience overall. Customers are really happy with the quality of the products, highlighting their durability, craftsmanship, and how well they fit. Many people appreciate the luxurious look the products add to their vehicles and often receive compliments. However, some people were dissatisfied with the delivery service, citing significant delays and long waiting times for their orders. There's also mixed feedback regarding customer service, with some reviewers praising the helpfulness and attentiveness of staff, while others report poor communication, unfulfilled promises, and issues with order accuracy.

What people talk about most

Product

Reviewers express ambiguous feedback regarding the product. Many customers praise the high quality, precise... See more

Order

Clients share ambiguous opinions on order. Many customers express significant frustration with long delays,... See more

Quality

Users describe positive interactions with quality. Many customers praise the high quality and craftsmanship... See more

Customer service

People report ambiguous experiences with customer service. Many customers express frustration, citing issues... See more

Delivery service

Reviewers highlight significant dissatisfaction with delivery services. Many customers report extensive... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This would be a 5 star review if my order had met the expected shipping date. Order was touchy from the start, from constant delays to dodgy phone calls. Ordered my mats for my B9 RS5 Coupe... See more

Company replied

Rated 4 out of 5 stars

I had ordered seat covers and mats from this company, and even though it took a few months to ship out it was well worth the wait. Everyone who sees the car said that the quality is really good and my... See more

Company replied

Rated 5 out of 5 stars

I just wanted to share with that I really love your guys work, the effort you put into making the custom mats for my Challenger. I then bought my wife mats for her 23 Durango, she totally loves them a... See more

Company replied

Rated 5 out of 5 stars

I ordered some custom seat coverts for my 2012 Camaro ss , the following morning I received a call from Maverick from X1MATS . He wanted to go over my order to make sure about all the colors and opti... See more

Company replied


Company details

  1. Car Accessories Store
  2. Auto Upholsterer
  3. Car Detailing Service

Written by the company

Step into a new era of innovation and luxury with X1Mats, the premier manufacturer of custom-made leather floor mats formerly known as F1Mats. Our legacy of excellence continues as we embark on a new chapter under the X1Mats banner, where innovation and luxury converge to redefine the driving experience We know that customers welcome our attention to detail from the elevated sides to the extra durable heel support. From the start, we put the needs of our customers first, whether you’re a certified car fanatic or someone who simply appreciates finer things. Protect and treat your car interior with X1Mat's impeccable luxury style, and durable and comfortable automotive premium leather floor mats.


Contact info

3.4

Average

TrustScore 3.5 out of 5

298 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 75% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Drake the car mat guru…

Drake was very easy to talk with and kept me informed about the process and time frame for my car mats to be completed ans quality of materials used is top notch

October 30, 2024
Unprompted review
X1Mats logo

Reply from X1Mats

Thank you, Donald! We’re delighted to hear that you had a great experience working with our team and that you’re happy with the quality of your car mats.
We take pride in maintaining clear communication and using top-notch materials to ensure our customers receive only the best. Your feedback means a lot to us!

Drive safe.

Rated 1 out of 5 stars

I placed my order on 12AUG

I placed my order on 12AUG. I’ve been told 3 times they need to get the correct measurements!!! Why offer something that you don’t have measurements for. I’ve been emailing and told two weeks ago they would be shipped out over a week ago. Here we are in OCT and still no mats. No one answers the phone and never gotten a response from their chat option. I want a full refund at this point!!!!

September 12, 2024
Unprompted review
X1Mats logo

Reply from X1Mats

We sincerely apologize for the inconvenience and frustration you've experienced. Your feedback is valuable, and we're truly sorry for the delays and communication issues you’ve encountered. We aim to provide top-quality custom mats, which sometimes requires ensuring precise measurements, but we understand how the delays have impacted you. We will immediately look into your order and reach out directly to resolve this matter promptly, including processing a full refund if that’s your preference. Thank you for your patience, and we’re committed to making this right.

Drive safe,

Rated 5 out of 5 stars

The company made the experience great…

The company made the experience great by guiding me throughout the order experience when the mats came in they fit perfectly and exactly how I imagined they would fit. Would recommend to order from them.

September 12, 2024
Unprompted review
X1Mats logo

Reply from X1Mats

We truly appreciate your feedback! We're delighted that you found our guidance throughout the ordering process helpful and that your mats fit exactly as you imagined. Customer satisfaction is at the heart of what we do, and your recommendation means a lot to us.

Drive Safe, X1Mats.

Rated 5 out of 5 stars

I just wanted to give out my honest…

I just wanted to give out my honest review. I was hesitant at first to make the purchase but Drake my customer service representative provided me with some samples of what they have manufactured for the Cadillac Lyriq. I received the mats and they look stunning, unlike the Luxus or Weathertec mats that I purchased before. They fit Snug and the material is very durable. A huge shout out to X1Mats I appreciate ya'll, once my Kia Stinger is out from the shop I'll get in touch again!

September 5, 2024
Unprompted review
X1Mats logo

Reply from X1Mats

Thank you for your honest review and for giving us a chance! We're so happy Drake was able to help you with samples, and that you're loving how the mats turned out for your Cadillac Lyriq. Hearing they’ve outshined previous purchases is the kind of feedback we aim for. We can’t wait to help you with mats for your Kia Stinger next!

At X1Mats, it's "The best or nothing." We appreciate your support—Drive safe!

Rated 5 out of 5 stars

Drake from X1Mats was excellent with…

Drake from X1Mats was excellent with customer service. Passenger Side did not fit correctly. Let Drake know and he took care of it for me. After I took some panoramic photos for him. Mats are fantastic. I get alot of compliments. Plus now my entire car is protected. 2024 hyundai pallisade ultimate calligraphy. Thanks again drake

August 29, 2024
Unprompted review
X1Mats logo

Reply from X1Mats

Thanks a ton for your awesome review! 🙌 We're so glad Drake could help you out with the fit, and we really appreciate you taking the time to send those photos.
It's great to hear you’re loving the mats and getting so many compliments! Your 2024 Palisade deserves the best, and we're happy it's all protected now.
If you need anything else, we're just a message away. Thanks again for being part of the X1Mats family!

Rated 5 out of 5 stars

Mats fit great overall impressed!

Mats fit great! Custom logo is perfect! These exceeded my expectations very happy with them and the customer service overall! Delivered in a reasonable time frame considering they are custom cut and custom logo!

August 13, 2024
Unprompted review
X1Mats logo

Reply from X1Mats

Thank you for your fantastic feedback! We're thrilled that the custom mats and logo exceeded your expectations. It's great knowing you're happy with the product and our customer service. We always aim to deliver quality, even with custom orders.

At X1Mats, it's "The best or nothing." Drive safe!

Rated 5 out of 5 stars

Great fit and amazing look

Great fit and amazing look. Matches the car contours and colors. Extra pocket is nice for air freshener or phone etc. very satisfied

August 3, 2024
Unprompted review
X1Mats logo

Reply from X1Mats

We're glad you're enjoying the fit and look of your new mats! It’s awesome that the mats match your car’s contours and colors so well, and we’re pleased to know that the extra pocket is coming in handy. Your satisfaction is what we strive for!

Thanks for choosing X1Mats. Drive safe!

Rated 5 out of 5 stars

Top Notch

I've had these floormates for about 3 years in my 2018 Audi A6. What high quality craftsmanship. They fit like a glove, continue to protect, and even enhance the interior appearance of my car. I am very satisfied with these floormates and probably one of the best upgrades I've done.Big shout out to my man Maverick in customer service. After 3 years I needed a clip for one of my carpets that finally broke.He sent me a set! Class 1 company Class 1 service.

August 1, 2024
Unprompted review
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Reply from X1Mats

Thank you for your fantastic review! We're thrilled that our floor mats have been a great upgrade for your Audi A6 and that our craftsmanship continues to impress. Maverick will be happy to hear your shout-out!

At X1Mats, it's "The best or nothing." Drive safe!

Rated 5 out of 5 stars

Superb mats for my KIA Stinger

Superb mats for my KIA Stinger. Fit is glove tight, quality is amazing, craftmanship is beautiful and the interior has stepped up a few levels. I can't wait for this company to have more stuff like seat covers. Customer service is amazing, shipping was fast, and the packaging very descent for long distance travels.
Incredibly happy with this company.
Highly recommended.
Jim

July 26, 2024
Unprompted review
X1Mats logo

Reply from X1Mats

Dear Jim,

We appreciate your fantastic review! It's great to hear our mats fit your KIA Stinger perfectly and have elevated its interior. We're glad you found our quality, craftsmanship, and customer service to your liking. Keep an eye out for new products soon!

At X1Mats, it's "The best or nothing." Drive safe!

Rated 5 out of 5 stars

Mats for my 2005 350Z…

Purchased mats for my 2005 350Z convertible.
Purchasing was easy, they call you to make the sale final. Nice conversation.
After a few weeks the package arrived.
I was so dissapointed rhat the fit was so miserable.
Nothing fitted right in my Z.
So I mailed them with my complaint. They replied that I had to make pictures of how it looked. They confirmed that wasn't right. And told me to keep these mats and they would contact the design department.
After 2 months I get an email from DHL that mats from X1 will be delivered shortly.
I had to pay import costs, but that was not a problem because the second package contained the mats which fitted nearly perfect.
I'm very happy with these mats and especially the way they handled my complaint.

So 5 stars

July 26, 2024
Unprompted review
X1Mats logo

Reply from X1Mats

Thank you for taking the time to share your detailed experience with us. We apologize for the initial inconvenience with the fit of the mats for your 2005 350Z convertible. Your feedback is invaluable, and we appreciate your patience as we worked to address the issue.

We're glad to hear that our customer service team handled your complaint to your satisfaction and that the second set of mats fits nearly perfectly. We strive to ensure every customer is happy with their purchase, and it's rewarding to know we succeeded in the end.

Your positive feedback and 5-star rating mean a lot to us. At X1Mats, we are committed to providing the best products and services possible.

Thank you for choosing X1Mats. Drive safe!

Rated 5 out of 5 stars

Lifetime customer !…

If you’re looking for the highest quality of leather mats for your car, this is definitely the place. This is my second time ordering from this company and these mats Absolutely gorgeous and made with highest quality materials.

The best thing about this company is the customer service. They found a problem with my order, called me about it gave me options fixed the issue and shipped out the mats right away. Their attention to detail has a lifetime customer and I will be buying more mats for all of my future cars.

July 5, 2024
Unprompted review
X1Mats logo

Reply from X1Mats

Thank you so much for sharing your wonderful feedback! We’re delighted to hear that you love the quality of our leather mats and appreciate our customer service.

As our mats are made to order, we take great care to ensure that each customer's unique taste and preferences are met. That’s why we personally reach out to confirm all the details of every order.

Our slogan, "The Best or Nothing," reflects our commitment to excellence, and we’re thrilled that it resonated with your experience. We look forward to serving you and providing mats for all your future cars!

Drive safe!

Rated 5 out of 5 stars

Wow! What a change!

X1 is amazing! I have X1 floor mats, dash covers as well as seat covers! What an addition to my 2019 Polaris Slingshot. I had originally purchased new after market seats but returned them due to a fit issue. Ordered seat covers from X1 for my factory seats. Wow! The look and fit is unbelievable! I couldn't be happier with these purchases!

July 8, 2024
Unprompted review
X1Mats logo

Reply from X1Mats

Thank you for your fantastic review! We’re thrilled to hear that you love the X1Mats products for your Slingshot. It’s great to know that our seat covers were the perfect solution after your experience with the aftermarket seats.

We take pride in ensuring that our products not only look amazing but also fit perfectly. Your satisfaction is our top priority, and we're delighted to hear that you couldn't be happier with your purchases.

Drive safe and enjoy your Sling!

Rated 5 out of 5 stars

I have a brand new 2024 slingshot

I have a brand new 2024 slingshot. others slingshot owners talk highly about these mats. I have seen them in person and love the look and feel of them. I'm waiting on minds to come in. Maverick the salesperson is so easy to work with. I'll give him a 5 star and when I get the mats, I will give an update how they are.

July 2, 2024
Unprompted review
X1Mats logo

Reply from X1Mats

Thank you for your wonderful review! We’re excited to hear that you’ve heard great things about our mats and that you love their look and feel.

We’re thrilled to know that Maverick has provided you with excellent service. We'll be sure to pass along your kind words to him.

We look forward to your update once your mats arrive. We’re confident they will meet your expectations and enhance your new 2024 Slingshot.

Drive safe and enjoy your ride!

Rated 5 out of 5 stars

Very pleased with my product

Very pleased with my product

“I had an amazing experience with this company. The customer service I received from Drake and Maverick was outstanding, and the product that I chose

was exactly what I was looking for.”the Color scheme was on point with my design and I’m very pleased with how X1Mats has accommodated my floor mats and dash covers to match my design as well

June 23, 2024
Unprompted review
X1Mats logo

Reply from X1Mats

Thank you so much for sharing your positive experience! We’re thrilled to hear that Drake and Maverick provided you with outstanding customer service and that your product matches your design perfectly.

It's fantastic to know that the color scheme of your floor mats and dash covers is on point with your vision. We're committed to ensuring that every detail meets our customers' expectations, and we're glad we could deliver exactly what you were looking for.

We truly appreciate your support and are happy to have you as a satisfied customer.

Enjoy your new X1Mats and safe travels!

Rated 5 out of 5 stars

Great look and customer service

I bought these mats, the driver side didnt quite fit correctly, contacted them and they sent another that fits perfectly. Im very pleased with the overall quality, fitment, look and customer service. They are expensive but I believe they are well worth it.

June 12, 2024
Unprompted review
X1Mats logo

Reply from X1Mats

Hey Philip,

Thank you for your valuable feedback. It's greatly appreciated!

Drive safe,

Rated 5 out of 5 stars

The best car mats on the market hands…

The best car mats on the market hands down. Their stylish and very durable and easy to wipe clean. I put them in all of my cars. 2 Mercedes-Benz AMG S63, (wife) AMG GT 63s, (Mom) AMG E63, Range Rover Supercharger, ,Both my daughter BMW 530i and 330i, BMW X3 M40i and now my Lamborghini Urus. I love them. I know because I had other custom mats that faded and chipped up after the snow or rain hits them and it puts a hole in the mat from your heel after driving. But Not X1Mats, they are solid. And I tell you the truth Maverick is the best customer service guy I know helps out a lot

June 24, 2023
Unprompted review
X1Mats logo

Reply from X1Mats

Hey Robert,

Thank you for the excellent feedback, and most importantly, thank you for trusting us. Please let us know if you have any future requirements; we would be glad to help.

Drive safely, and please give our regards to the family.

Rated 5 out of 5 stars

Great Team & Excellent Product

First of all, let me just say how nice it is to have customer service representatives be very kind, courteous, and knowledgeable about their products these days. Maverick and the rest of the team made my ordering process absolutely painless.
I ordered my first set of mats a little over a year ago for a Mercedes, and the fit and quality is exceptional...they literally still look "new". So needless to say, I immediately came back to X1 Mats to place orders for my wife and I new Lincoln SUVs.
Thanks X1 Team, I'm looking forward to our new mats...X1 Mats are my only recommended source for luxury auto floor coverings!

June 13, 2024
Unprompted review
X1Mats logo

Reply from X1Mats

Hey Dan,

Our slogan is "The Best or Nothing." We will always go the extra mile and do our best to keep all our customers happy and exceed their expectations.

Give our best to your wife.

Drive safely.

Rated 5 out of 5 stars

Fit like a glove, and highly recommended…

I haven’t had the mats long, so I can’t speak to their longevity, but the initial quality and fit is stellar. I have a car that is no longer in production (2009 Pontiac G8 GXP) and these fit like a glove. They come in a smallish box so they get some wrinkles, but I’m being told those will lessen or even disappear in time. I had the pockets installed and my cars logo stitched in and it looks identical to the logo on my factory seats. I don’t think I could be happier with the outcome.

May 20, 2024
Unprompted review
X1Mats logo

Reply from X1Mats

Hey Christopher,

You won't find many companies that offer Pontiac accessories because it's not available in China. You'll only see them with American companies like ours. The wrinkles will vanish in no time. The mats are large, and no matter how big the box is, we'll tackle that challenge.

When it comes to quality, please relax because our mats come with a two-year warranty. You'll get a free replacement if you face any issues within these two years.
Our slogan is "The Best or Nothing" and we mean it.

Drive safely,

Rated 5 out of 5 stars

I order a lot online for my vehicle…

I order a lot online for my vehicle customizations. I am EXTREAMLY happy with X-1 mats. I took photos, just photos and they were not only able to make the mats but they fit perfectly and the customer service was almost immediately responsive. this is the company to do business with.

May 10, 2024
Unprompted review
X1Mats logo

Reply from X1Mats

Hey Michael,

Thank you for such a great review, you can share those pictures with us and we'll tag you, or you can tag us)

Drive safe,

Rated 5 out of 5 stars

Great all around product and experience

Top of the line quality with product material, color, and fitment. I get compliments at every car show I attend, and every time a friend jumps in for a ride. Definitely recommend, and would purchase again for my next vehicle without hesitation.

October 20, 2023
Unprompted review
X1Mats logo

Reply from X1Mats

Hello Colby,

I wanted to thank you for leaving such a wonderful review. I hope you enjoy your ride! Please remember to drive safely.

Best regards,

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