X-cite by Alghanim Electronics Reviews 94

I'm the customer of x-cite. But i regret to inform you that the staffs of khaitan x-cite is very very bad. Their behaviour with customer is very bad. One time i have complained for my Bluetooth but x-cite staff told me that you are liar.. which types of staff have x-cite. Shame on you.. after that i went same store to buy nose trimmer. I ask for one staf about philips nose trimmer nt1000, that staff without check told me we don't have, which we have only there. but after that i ask to another staff about same machine, she brings to me the same machine from another side. Alghanim have to take action on such staffs.. very bad attitude staffs x-cite have. Next time i buy anything from bakal or outside but never go to x-cite

I've bought several times (mostly online) from Xcite and so far the service is quite okay. I would have given 5 stars but I've never once received any perks from being a frequent online customer. Geez, not even a 1% discount code after subscribing to newsletters and installing the app, and all. Lol. Dear, Xcite, give a little, please.

I have bought several times from xcite shops,
But not through the internet,
because I believe they have technical problems, the last thing that I bought was a laptop with expired trail of Microsoft 🤣
How shame I paid more than 300kd to be surprised that the Microsoft office doesn’t work 😒😏
And the staff keep offering me to buy the Microsoft package for a whole year for 90$.
It should include it in the price or give it for free !!!

I should have seen this before i order online, my delivery is taking too long... i don’t get shocked if i saw this company on bankruptcy and put every items on sale because they are closing soon... sad for the workers till now I haven’t received my purchase..

The Worst Customer service I have ever seen. Even After days of purchase I am waiting for Installation of my Ac. The Customer care number also never responding. Pathetic.

I bought Coffee machine from X-cite Riyadh branch in March 28th, the second day I came to return it back because it doesn't have the major flavors like Cappuccino or Mocha or Latte capsules, they refused to return it or to change it with very bad customer service.
Bad experience, I will not come back to them.

Worst experience ever,I went to buy a smart tv today in the avenues branch.The salespersons don’t even know what they are selling and they are extremely lazy. They didn’t even bother to explain me about the product.Never gonna come back again

Im a regular Xcite Online Buyer. recently i ordered a phone. I waited for 3 days then when i checked my account it showed order cancelled. Then i contacted the customer service they told item was out of stock. i was shocked not because of cancellation but the service atleast they should call us and inform right. its been cancelled by X-cite not by me. The really disappointing thing is i have not yet received my money back in my account. Its almost 10 days the order is cancelled. i lost my money now i have to pay interest on credit card for the money which i not used. Xcite need to look into this and improve there online service. Its not about selling product its about how you deal when issue comes.

Hi I just bought now a steamer and after an hour the same date I exchange;Salmiya excite alghanim old souk area very bad service;especially appliances area those supervisor suddenly say NO without listening to the customer thumbs down very bad service we will not buy again in that store

During pandemic I ordered printer, it is understandable to be late, right? pandemic time. It was late. But with really bad customer service.
It took me more then month to reach them and after I left bad reviews on all platforms because more then month they didn't deliver and i'm in the same city where they have few stores, I got it same day after reviews!
At least, what I can say- they care about their reputation, which is good. But never mentioned for my printer that it is sold without cable to be connected on laptop, so I went to the store to buy it, they told me out of stock and go to another store. I went- to few! Out of stock even today, few months later..
But also, they have good choice and good prices, so from that side- good

Very very bad experience. U r team is very lazy. Don't even care the customer. I went to u r show room in city centre shuwaikh west . Actually I was thinking to purchase the mobile but the guy wearing glasses said I don't know whether we have in our stock or no .even it was not busy in duty hours. May be he thinks we have come to pass our time for no reason. Waiting for u r reply.

really disappointed to the staff in Avenues Phase 4,i'd suppose to a buy a watch, that branch wasn't busy that time but they keep ignoring me, when i need some assistance,so i just walk away. Bad behaviour, or might be im just an expats, RACIST IS REAL X-cite Electronics إكسايت للإلكترونيات X-cite by Alghanim Electronics Like am nothing.

RATE IS REALLY BADLY POOR.

Very bad service in service center even shop also they think that expat people are beggers .In service center one egyptian supervisor
(name i dont know i asked his name but he didnt tell)was sitting for what purpose i dont know,he was not listening what we are telling .He behave like unprofessional manner.Now this corona crisis corona is better than that supervisor worst experience.

recently bought s6e lite tab but company charger is low ampere. When i contact xcite they say cannot be replaced (in 5 days). and the behaviour with expats is so worst that u feel like u have commited crime by asking for any post purchase problems.
Better to buy from somwhere then xcite.

Hi. I purchased online last May 2, 2020. I know I am nothing to you and hoping this is the way you change your ad regarding the days of delivery. VERY VERY VERYYYYYYY BAD SERVICE! I am your regular customer and F you guys! You can’t blame me why I reacted like this. Until now I didn’t receive my order. I am living in Salmiya and my place was not affected by lockdown. I called many times to your customer service #(if I’m not mistaken not less than 50 times) but always a machine operator will answered, no other options. I used many cellphone #s(friends and workmates) thinking my cellphone # has a problem. I emailed your website and your FB page many times to get some attention to you but there’s no response! What else you want me to do so that I can reach you? It was very long time my order!!! And in the end once you read this, say an scripted words by saying “sorry, blah blah blah blah and what else?” Shame on you guys! Thank you and good luck!

I m feeling I am chained and convicted for the frequent payment reminder or pushing payment messages to my mobole and to my friend mobile every time.

I forgot when I started taking credit since I first came to kuwait. I have taken credit many times for about 12 years. I never felt so bad before implemented credit reminder policy. For the current loan I had never paid late fees. But I always paid my installment at the end of every month.
Pls I feel guilty or I feel that I m a financially corrupt, when call or text my friend mobile. (the person contact I gave when talking loan)
In some months you reminded him before you reminded me. Whereas I took goods not him.
Every time he felt disturb.

I don't believe system errors. It's policy they installed in system. have recorded all messages. And called my friend. I am thinking to sue to take them in the court for such behavior that humiliate me and mischief my dignity and pride.

SHAMSUZZAMAN CHESTI

I swear to God if there is less than 1 star feedback to give. I will do it.

Made an order on the 9th of April and till this day the 10th of May I did not receive my items.

Worst thing is they wont let you publish negative feedback on them they want us to call them ! That if they answer.

worst service in the world, ordered item online which should have been delivered within 5 days, and it was never delivered after 10 days.. i cancelled order and requested refund, but they did not cancel it, its 6 may, and i received sms that i will get my item within 48 hours, this is second sms like this i have received , Xcite wont refund, every time i call them they are lying that request for cancellation was sent... never order online anything, you will suffer, if you decide to cancel, or you will wait month for your item. and you have to call all day to reach them....

peoples be Aware that Alghanim online they are not delivering on time.they charge extra money for next day Delivery and they dont even pick the call or reply your messages. i cant believe such a big company so unprofessional.

Bought a tv through their online apps on 11th April 2020. Was promised they they will deliver on 15th. Called cust service on 12 to change the phone number because using an old number and the agent said it has been escalated and request has been updated to delivery team. Called again on 13th to remind them that phone number has been change. Same, told that the request is updated. Called again on 14th to confirm the numbers and same answer given and told that will received my item on 15th april. The day came and no call from delivery team. Called cust service and told that they will deliver the next day. 16,17,18 APRIL getting the same answer and only to be told order cancelled on 19 april because they cannot call. Wasted my whole week and credit around 12 kd just to call them (no point speaking with them whole week trying to rectify the number). No coordination between cust service and delivery team. Avoid xcite online and will never use their service again EVER!